8x8

JIM 

on Birdeye

8 years ago

My company has been using this service for over 1 year and we are doing everythiing we can to get rid of it. IT DOESN'T WORK !!!! The web conference freezes all the time. You can't even make a phone call. How does this company have any customers ? BEWARE. 

Gene S. 

on Birdeye

8 years ago

This is absolutely the worst company that I have ever dealt with. I am unable to talk to a live person to cancel my account. They have been absolutely no help to me at all in this process. They may do well in a business environment, but the residential support is non-existent. They give you a number to call, but as soon as it comes up as a residential account you are directed to the website, where it tells you that you can't discontinue services without verbal confirmation, which you can't do because you can never talk to a ... read more

LIz L. 

on Birdeye

8 years ago

We purchased a VX300 system and returned it in 2-weeks for an upgrade the VX600. We received a shipping label from the 8x8 returns center with a document to enclose with our return. Of course I was immediately charged for the new phones and promised credit for the returned phone. We complied and returned the shipment in the original packaging. We have been chasing our refund for 8 months now and we keep being told that we need to provide the shipping label. I have explained 10 times we did not produce the shipping label they... read more

Beth C. 

on Birdeye

9 years ago

Testing,... Joesph, do these reviews go to you? ...beth 

sss T. 

on Birdeye

9 years ago

this refiew is not blank 

Meaghan R. 

on Birdeye

9 years ago

I wasn't even going to give them 1 star, but apparently you have to to get to this screen. We ordered a headset that did not come with all of its parts (strike 1), we received a replacement headset and was told there would be a return label in the box - no return label (strike 2), they gave me a faulty e-mail for customer care (strike 3), they couldn't give me a date of when the label would be sent to me via e-mail (strike 4). I am not able to return all headsets to get a full credit of over $300 (strike 5), they can't giv... read more

O M. 

on Birdeye

9 years ago

From a technical standpoint the service is acceptable. Quality quality is fine, while interaction with the administrative console and user controls are outdated, but work. The biggest problem, and I would suggest equally important is not the technical, but the communication channels enacted by the company. When selecting a provider the relationship is critical. 8x8 has the appearance they have come from serving individual accounts vs business accounts. Everything is old school and is focused on hidden charges (e.g. th... read more

Raul F. 

on Birdeye

9 years ago

This company is run by a group of incompetents. Horrible call quality and worse customer service! If you make calls outside your local area code and need voice packet priority for crystal clear HD audio, you will NOT get that with 8x8! They are a low end VOIP provider and cannot deliver on call quality as advertised! Dropped calls seems to be the order of the day; terrible call quality when you can actually make a call! Horrible experience... I advise you go elsewhere! 

Kyu L. 

on Birdeye

9 years ago

Working with support at 8x8 has been one of the most unfortunately frustrating experiences. I've been working through countless issues over the last 2 months working with support on nearly a daily basis. I would never recommend a company with such horrendous support to anyone.