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8x8
- Technology
- Campbell, CA
About this business
Worst experience I have ever had with a company. Not only did the support reps on my first 2 interactions say "I have never seen this before" but then to get a manager on the phone to tell me that 'nothing's perfect' and I can't expect it to work in all cases. Then I get spoken down to from this manager as I am incompetent. All I did was sign up for the service and tried to use it on the 3 rd day of having it it and it didn't work. I wold never recommend this company to anyone. Here I am now a week later after i was assured ... read more
Business response:
Hello Aaron and thank you for bringing this to our attention! Please send us an email with your account information to social@8x8.com so we can look into this experience that you described. We always want to make sure our customers are getting the best support that we can offer for any situation. If you haven't been helped already, we will make sure you get it.
lazy company
Business response:
Hello Marco. We would like to discuss this review with you in further detail so we can best assist you. Please send us an email at social@8x8.com, including your account information, and we'll work with you personally on any issues you are currently facing.
Poor customer service and virtually non existent technical support. The ACT plug in they offer does not work with the latest version of ACT and I have attempted to work with 8x8 since February, now 4 months and the problem is not resolved. Since I am cancelling my service the Tech support people have no interest in helping to provision my existing hardware to use elsewhere. While I shouldn't expect much in terms of assistance after cancelling service, I do expect the company to maintain the technology they advertise online. ... read more
Poor call quality, missing key features, and terrible customer service!
Business response:
Hello Mike and thank you for your review. Please send us an email with your account information to social@8x8.com. We would like to discuss your review in further detail and address the problems you mentioned.
Worst company I have ever worked with. Do not use! Customer service is the worst.
CALLED TO CANCEL SERVICE AND PERSON ON CSR DID NOT LIKE WHAT I HAVE TO SAY AND HUNG UP ON ME ...SERVICE WORKED ON AND OFF HAD TROUBLE WITH SERVICE EVERY TIME WE CALL THEY SAID IT WAS WITH OUR INTERNET SERVICE CALL OUR INTERNET SAID IT WAS OUR PHONE SERVICE NOW CHANGED TO A DIFFERENT COMPANY AND HAVE NOT HAD PROBLEMS WITH OUR PHONE SERVICE... 8 X8 NOW SAYS WE HAVE AN EARLY TERMINATION FEE AND WILL NOT TERMINATE OUR SERVICE UNLESS WE PAY THE $1000.00 SOMETHING FEE. SO PLEASE BEWARE IF YOU USE 8X8 PHONE SERVICE OF ALL THE FINE ... read more
Business response:
Greetings Donita. First off, we apologize that your interaction with our support team was not satisfactory. We strive to offer support that is both useful and constructive and we will definitely look into what happened.
This phone system is great, it never lets me down, besides it's portable and can keep in touch with my customers from my mobile. Would defiantly recommend.
Business response:
Hello Caroline. You left us a positive review yet only gave us 1 star. If this was a mistake, can you please resubmit your review? Thank you!
I know this is not the place to vent this, but I just contacted 8X8 to sign-up for their service. last month i was searching for a VOIP service, i looked at all of them including 8X8; I ended-up signing up with Ring Central because years earlier i used their fax service and had no issues. Two weeks ago I signed-up with Ring Central and I am sooo pissed off at Ring Central!!! I signed-up for my new business; I purchased top-of-line equipment from Ring Central. The first phone I received, after hooking it up nothing would wor... read more
Business response:
Hello Cliff. After reading your review, it seems to be based on your experience with Ring Central yet your review was left for 8x8. We strongly suggest moving this review to Ring Central so they can properly be made aware of your experience with them specifically. Thank you.
Worst service on the planet
Business response:
Hello Jake. We're so sorry to hear that your experience with our service has not been ideal. We strive every day to provide a service our customers can appreciate and we would love for you to feel the same way. Please send us an email at social@8x8.com with your account information so we can personally assist you.
Frequently asked questions about 8x8
How is 8x8 rated?
8x8 has a 3.9 star rating with 9,479 reviews.
When is 8x8 open?
8x8 is closed now. It will open tomorrow at 8:00 a.m.