This profile has been claimed by the business owner or representative.
8x8
- Technology
- Campbell, CA
About this business
They raised my price without notice.
Business response:
Hello Amin, i am sorry to hear there was no notice. Would you please send an email to social@8x8.com with your account information and details. We'll look into this promptly. Thank you,
We've been using 8x8 for about 5 years. Customer service is non-existent. prices are high. From what i see, they invested in just enough infrastructure and marketing to obtain and barely support as many customers as possible. A great business model for them, a terrible experience for us. I have to this day never had a decent support experience
Business response:
Greetings Dan. First off, we never like to hear that your experience with us is poor. We value you as a customer and we want to make sure that you are getting the best customer service we have to offer. We would love to turn this situation around for you. Please send us an email at social@8x8.com with your account information. We'll follow up with you promptly.
Customer Service was Not Willing to Assist
Business response:
Hi Tom, We're sorry you've had a poor experience with 8x8. We value you as a customer and want to make sure that you are getting the best customer service possible. We would love to turn this situation around for you. Please send us an email at social@8x8.com with your account information and a description of your issue and we'll follow up with you promptly. The 8x8 Team
Don’t make the mistake of signing up with 8X8 I have found this company is one that provides terrible service evidenced by the very poor voice quality as I experience voice drop outs where entire sentences are missing from conversations, there are voice delays, echo’s, and difficulty understanding conversations due to the horrendous voice quality as the volume is so low it can’t be adjusted high enough to make the person on the other end’s voice clearly audible. I have spent hundreds of dollars purchasing their recommended Q... read more
Business response:
Hello Jasper and thank you for your feedback. We stress to our teams hard the importance of listening and understanding the needs of our customers during any and all situations. There is nothing greater than the voice of the customer so when we hear of your disappointment, it concerns us greatly. We have reviewed your feedback extensively and will work on taking the best course of action for you to ensure that your business is properly supported by us. Please send your account information to social@8x8.com and we will contin... read more
This is the worst customer service that I have ever experienced, I would not recommend this carrier for your phone service.
Business response:
Greetings Tom. First off, we never like to hear that your experience with us is poor. We value you as a customer and we want to make sure that you are getting the best customer service we have to offer. We would love to turn this situation around for you. Please send us an email at social@8x8.com with your account information. We'll follow up with you promptly.
Need a computer to use the phone. Contacts must be manually keyed into the phone, no ability to upload. So you need a computer to look up your contact phone numbers.
Business response:
Hi Jay! If you need help with adding contacts to your phone, please give us a call at 1-888-898-8733.
Service just stopped. Tech support was unable to figure out what was going on. It looks like their was a billing issue. No email or phone call to communicate that to me - just shut off services.
Business response:
Thank you for reporting this, James! We'll be looking into it.
Signed up for 8X8’s service at the end of the month and was give all kinds of discounts as a promo. Purchased the service and one of their phones and was told I would receive a call from support dept to start my set up in 24-48 hours. The sales rep said she would get started on porting over my existing number. I signed their documents and they charged my card. Everything was great. 5 day pass with no call, not 24-48 hours. 5th business day I get a call to schedule my support set up call for 4 days from that date. 9 days in... read more
Business response:
Hi Robert and thank you for your review. We would like to discuss your experience with you personally and offer you the support that you are looking for so please email us at social@8x8.com. Be sure to include your account information. We want to turn your experience around and make sure your concerns are addressed.
Sucks. User interface stinks. Incredibly difficult to share screens. Not intuitive. Calls don't work. everyone in my company is frustrated and we're moving on to a new service at the end of the year, thank god.
Business response:
Hello Brian! Please send us your diagnostic logs by shaking your device while logged into the app. You can also send us this feedback by navigating to the menu and selecting Feedback. This information will be provided to our Product Team so they can look into these issues you are reporting.
Frequently asked questions about 8x8
How is 8x8 rated?
8x8 has a 3.9 star rating with 9,479 reviews.
When is 8x8 open?
8x8 is closed now. It will open tomorrow at 8:00 a.m.