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8x8
- Technology
- Campbell, CA
About this business
Everything for the most part is great. We have been with 8x8 for 2 years. The Tech support is not...I'm actually still on hold as I type this review...it has been 34 minutes...I just had a question about the new service whisper we added to our account. Account Manager said support will get you up and running in a few minutes, but yet I am still here waiting on hold!!! Now 35 min... Now 36 min....Now 37min...now 42 min...now manager Phil gets on the phone and says we will send you an article how to use the feature. What great... read more
Business response:
Hello Robert. We're so sorry you had to wait to get assistance. We want to make sure this experience gets turned around for you so please feel free to email us at social@8x8.com and we'll be happy to provide you with the help that you need.
We have been with 8x8 for over a year now with so many outages it has caused our business to loose a lot of money. They are constantly going down and having interruptions. So much so that they have gone to the point of paying us back so we don't seek legal ramifications. Just in the past month alone we have had 6 outages with management still scratching their heads on how this could have happened. We had to wait 5 months for a Microsoft outlook integration download that they had an error for. We had our SSO page bringing up ... read more
Referral program is a scam!!!! Sent to accoucants to 8x8 and followed up . Never responded.. they are a joke!!!!
Business response:
Hi Rich. Sorry to hear that you're having difficulty with this! If you are requesting a follow up, please make sure you are sending the details to referral@8x8.com.
We have had the same problem repeat over and over. 8x8 is not able to fix it more than temporarily. I spend more time on the phone trying to resolve the issue than I ever spent with any other phone service. I am unable to get any attention brought to this problem for my company. There is no way to contact ANYONE. I regret getting my phone service with 8x8. DO NOT USE THIS SERVICE!
Business response:
Hi Janan. We definitely don't want you to have any regrets about using our service. Please email us at social@8x8.com with your account information and we'll follow up on any issues that you are having.
8x8 is one of the worst companies I have ever worked with. Not only did the contact center not work, but I was on hold for over an hour basically ever time I tried to call for critical support. Support team members said that they didn't want to help us and didn't care about our problems. I highly recommend that you stay away from them.
useful product
Worst phone service ever. Cannot even place calls half of the time. Dropped calls. Customer service is a joke.
Business response:
Thank you for your review, Craig. We're so sorry to hear that you are having issues with dropped calls. We would love to help so please shake your device while logged into the app. We'll review the diagnostics logs that this provides.
ability to make and receive calls, fax from multiple devices.
The desktop software needs to be approved.
Frequently asked questions about 8x8
How is 8x8 rated?
8x8 has a 3.9 star rating with 9,479 reviews.
When is 8x8 open?
8x8 is closed now. It will open tomorrow at 8:00 a.m.