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8x8 Contact Center
About this business
great and trust worthy Use Cases and Deployment Scope - I use 8X8 for receiving calls and for our agents to log in and take calls from our queues. Great for monitoring Pros - Easy to pull calls -Easy login -Great for broadcasting messages Cons - Logging someone out for breaks -Adding and removing queues -being able to reply back on a broadcast message to whomever sent the message Likelihood to Recommend - I think the 8X8 is easy to access for new employees whom have not worked with the system. I do feel we need more ways to ... read more
Honesty and Knowledge Use Cases and Deployment Scope - To answer customer service calls in a more organized way, with caller ID knowing all the time who is the person calling and/or what type of call I'm receiving. Pros - Identify the caller -Type of call received -Duration of call Cons - Dropped calls -Background noises -Calls that roll over after one ring Likelihood to Recommend - Well suited when I know who's calling and what type of call I'm receiving. Most Important Features - Caller Id -Call time displayed -Clear sound... read more
Informative - 8x8 Awesome Overall. Use Cases and Deployment Scope - As a large company, you have unique needs when it comes to communication and collaboration. After using 8x8 for a period of time, I can confidently say that it is a reliable and feature-rich solution that is well-suited for large organizations. The setup process was straightforward, and the interface was easy to use, even for those who may not be tech-savvy. The wide range of features, such as virtual meetings, call forwarding, and voicemail transcription, h... read more
8x8 saves the day Use Cases and Deployment Scope - We use 8x8 for inbound and outbound calls for Sales and Support, and we use 8x8 to monitor performance and establish analytics with all the tools provided. 8x8 allows managers to view callbacks from callers for training purposes and to better understand what our day-to-day callers are like. We also use 8x8 to properly transfer customers to another agent and it works perfectly. Lastly, we use the desktop app. The desktop app lets us use our personal numbers to reach out to cu... read more
Simply gets it done. Use Cases and Deployment Scope - Used in our public-facing helpline and customer service/donation processing centers. VCC helped us seamlessly pivot to a hybrid environment for all of our call agents without missing a beat. Thanks to the ease of management, we can have 200+ agents working anywhere and anytime. Pros - It's simple to create and manage user profiles. -Metrics are presented in clear and straightforward way. -Call flows are easily created and managed. Cons - Customizing it to fit our environm... read more
Looking to optimize your operations? Check out 8x8 Use Cases and Deployment Scope - Our agency uses 8x8 for our call center. The product is useful. The features like adding notifications and chat services helps our team communicate on a daily basis. The dashboards are great features so we can see the number of calls waiting in queue, statuses on our team, and our answer rates to help with productivity. Pros - Support Team is 24 hours -Provides updates and notifications on new features and maintenance updates -Adding new feat... read more
Application for New Age Dynamic Contact Center Use Cases and Deployment Scope - Ours was a decentralized contact center back in 2013. In mid-2013 we thought to have a centralized helpdesk to support our clients 24/7 and for that, we needed a tool to receive calls, emails, and chat. We explored a few applications available in the market at that point in time. Among those, we were locked on 8x8 Contact Center for its features such as login from anywhere, interactive dashboards, and non-dependable extracting of customized repor... read more
Great Solution for Contact Centers! Use Cases and Deployment Scope - 8x8 is a great solution for businesses needing multiple lines for clients, who run call center metrics, and manage a call center. The reporting tools and set up are extremely user friendly and allow for great customization. We depend on 8x8 for managing our client lines, running weekly, monthly, and annual reports. The customer service team there is highly reachable and able to troubleshoot anything needed. We really enjoy using 8x8 for our call center and ... read more
8x8 Contact Center Contact Center Killer! Use Cases and Deployment Scope - I use it for all external and some internal communication both phone and text (sometimes fax). I use it to screen share especially. Pros - Phone -Text -Fax -Call forwarding -Voice Mail Cons - Cannot attach notes to the contacts. -Cannot think of anything else. Likelihood to Recommend - I really like it. Have no real problems. It is great for screen sharing with people on the other end of the phone line and also easy for general messaging. Most Importa... read more
Frequently asked questions about 8x8 Contact Center
How is 8x8 Contact Center rated?
8x8 Contact Center has a 4.2 star rating with 381 reviews.
When is 8x8 Contact Center open?
8x8 Contact Center is closed now. It will open at 9:00 a.m.