This profile has been claimed by the business owner or representative.
8x8 Contact Center
About this business
8x8 business VoIP helps you serve your customers better with mobile, flexible solutions that help you do business anywhere, anytime. From hosted VoIP business phone service and cloud-based call center software to unified communications, our services are easy to use, incredibly advanced and less expensive than traditional solutions. Ranked #1 hosted VoIP provider. Proven. Reliable. Secure.
Looking to optimize your operations? Check out 8x8 Use Cases and Deployment Scope - Our agency uses 8x8 for our call center. The product is useful. The features like adding notifications and chat services helps our team communicate on a daily basis. The dashboards are great features so we can see the number of calls waiting in queue, statuses on our team, and our answer rates to help with productivity. Pros - Support Team is 24 hours -Provides updates and notifications on new features and maintenance updates -Adding new feat... read more
Application for New Age Dynamic Contact Center Use Cases and Deployment Scope - Ours was a decentralized contact center back in 2013. In mid-2013 we thought to have a centralized helpdesk to support our clients 24/7 and for that, we needed a tool to receive calls, emails, and chat. We explored a few applications available in the market at that point in time. Among those, we were locked on 8x8 Contact Center for its features such as login from anywhere, interactive dashboards, and non-dependable extracting of customized repor... read more
Great Solution for Contact Centers! Use Cases and Deployment Scope - 8x8 is a great solution for businesses needing multiple lines for clients, who run call center metrics, and manage a call center. The reporting tools and set up are extremely user friendly and allow for great customization. We depend on 8x8 for managing our client lines, running weekly, monthly, and annual reports. The customer service team there is highly reachable and able to troubleshoot anything needed. We really enjoy using 8x8 for our call center and ... read more
8x8 Contact Center Contact Center Killer! Use Cases and Deployment Scope - I use it for all external and some internal communication both phone and text (sometimes fax). I use it to screen share especially. Pros - Phone -Text -Fax -Call forwarding -Voice Mail Cons - Cannot attach notes to the contacts. -Cannot think of anything else. Likelihood to Recommend - I really like it. Have no real problems. It is great for screen sharing with people on the other end of the phone line and also easy for general messaging. Most Importa... read more
8x8 Contact Center, Great Solutions with some 'Quirks' Use Cases and Deployment Scope - Our entire organization migrated from an on premise VoIP system to 8x8 Contact Center to solve many hurdles we faced, including the recent pandemic and how that changed the needs of the organization due to working from home. This solved our need for a more modern, cloud-based solution, and provided remote administration capabilities as well as multi-platform solutions for our users. Pros - 8x8 supports multiple platforms which made it eas... read more
Good Product, Needs Improvement Use Cases and Deployment Scope - We use 8x8 Contact Center to schedule our patients. The product helps us understand what patients are calling about, by utilizing wrap codes. We are also able to evaluate the agents performance. Pros - Analytics -Monitoring Agents -IVR Scripting Cons - Wrap Codes need sub categories -Ability to send transferred calls back to the sender if the transferred to party doesn't answer -Include a Transferred To field within the interaction details of a transferred call... read more
8x8 Contact Center Review Use Cases and Deployment Scope - I use 8x8 Contact Center for Incoming Calls, Outgoing calls, and Messages. Pros - Updates -Instructional Use -Speedy Response Cons - More Videos Likelihood to Recommend - I responded to an e-mail for classes on new features and I got a speedy response and follow-up when I could not make the class. Maybe have the class on video recorded so you can watch the video when you have a chance at your connivence. Most Important Features - Cordless Use 8x8 Contact Center Featu... read more
8x8 is great! Use Cases and Deployment Scope - ABC Home and Commercial Services Use 8x8 Contact Center on a daily basis to interact with our customers via Phone, Email, and Chat. 8x8 helps us communicate in all these different ways on one platform Pros - 8x8 Contact Center is terrific at involving their current customer in new developments -Responding to customer feedback -Gives us the ability to communicate with our customers in a variety of different avenues Cons - Customer support could be quicker -Issues with Garbled aud... read more
Great software for communication Use Cases and Deployment Scope - I've used 8x8 Contact Center for 2 years for customer communication. The software helps to call from computer to computer and mobile also. Previously we are using IP phones to communicate with internal communications and for external customer communication, we had to use other software. We faced so many issues to maintain different software. 8x8 Contact Center has provided a good solution to have one software to communicate with internal & external customers. ... read more
Frequently asked questions about 8x8 Contact Center
How is 8x8 Contact Center rated?
8x8 Contact Center has a 4.4 star rating with 327 reviews.
When is 8x8 Contact Center open?
8x8 Contact Center is closed now. It will open tomorrow at 9:00 a.m.