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8x8 Contact Center
About this business
8x8 is well worth a second look Use Cases and Deployment Scope - We use Contact Center to run the customer support department by taking incoming calls and live chat requests. Contact Center helps us maintain records for customers and provides detailed metrics reporting. Pros - Ease of management and configuration -Simple built-in CRM tool -Call queue monitor -Reporting Cons - UI on their CRM tool Likelihood to Recommend - Training and onboarding was very good. 8x8 provided an dedicated team to help set up and familiarize the... read more
RETIREMENT OF BILLING MANIA LIFE Use Cases and Deployment Scope - I work in the billing department for a medical practice, and received communication daily from 8x8 as a tool of payment communication from our vendors. I believe this is an effective and easy way to keep track of my documents. I have in the past experience a lack of documents and had to reach out to the it depatment, however it was a smooth process and the techs were efficent and polite. I enjoy using this tool and would recommend to other people Pros - CONSIS... read more
All inclusive call center experience Use Cases and Deployment Scope - We use 8x8 Contact Center to triage all of our client call centers and redirect calls as needed to available representatives or escalate calls to managers. Additionally, we utilize 8x8 Contact Center metrics to calculate our team’s performance and analyze what we can do to adjust our systems to better serve our client’s needs. We also heavily utilize the call recording and whisper features to evaluate team performance and offer regular feedback to our team... read more
Donuts Use Cases and Deployment Scope - I like it. The only problem is when the internet is down. It is too. However, it is easy to learn and easy to use most of the time. Pros - customer service -I like that you can have several lines. You are not limited. -Easy to use/ figure out. Cons - training when first put in. -Changing the messages. -In my experience, when they say someone will be in touch with you, they need to follow through. Likelihood to Recommend Most Important Features - unlimited lines -Call holding -paging sy... read more
8x8 Contact Center review Use Cases and Deployment Scope - 8x8 Contact center is the valuable software used for daily voice calls, text message and video conferencing. It is a cloud-based application with a fine user interface. -It benefits me with better audio quality of person while speaking on a phone plus good Noice cancellation provided and record calls as well. -I can also add my voicemail if I'm not available to receive calls and I love to use it for my work whether from office or working remote. Pros - Good noice can... read more
Efficient most of the time. Use Cases and Deployment Scope - I do quality control. I listen to calls, both recorded and lived, and grade them to ensure they meet the metrics we have set. Pros - Shows the queue. -Makes it easy to pull and download calls. -Shows statuses visibly. Cons - Technical support staff knowledge. -Technical issues. -Faster turn around time for tickets submitted. Likelihood to Recommend - Employees will randomly not be able to receive calls or the caller cannot hear them with or without headphones. 8x8 ... read more
8x8 small contact center usage Use Cases and Deployment Scope - We use the 8x8 system as a virtual phone for all of our work at home employees. There are some issues that arise with software updates and it kicking people out a lot but over all we have been able to utilize it. I recently have been doing more research on 8x8 to better understand it and to expand my skills into WFM. There have been a lot of features that my company does not currently use but hope to use in the future. Pros - call recordings -ease of using the s... read more
8x8 Y/N Use Cases and Deployment Scope - Call Routing, Quality management, IVR. Pros - Call Routing -Reporting -Quality Management -Case Management (CRM) Cons - reporting could be more robust -still switching components to web based Likelihood to Recommend - Small to medium based business. Can do most of what the industry leaders are doing. Most Important Features - Call Routing -Reporting -Quality 8x8 Contact Center Feature Ratings Return on Investment - reduction in AHT -Accurate routing First call resolution Alternatives ... read more
IT analyst review high level Use Cases and Deployment Scope - For our sales dept. They don't deem to have too many issues with it most of the time. It replaces the previous cisco call manager we used to use on prem. We no longer have to manage that system and only have to manager users from the cloud application, which alleviates some day to day work, but can also cause a headache if there is an issue that we need fixed in a hurry. Pros - routes calls to active agents. -some reporting -allows for supervisor management Cons -... read more
Frequently asked questions about 8x8 Contact Center
How is 8x8 Contact Center rated?
8x8 Contact Center has a 4.2 star rating with 381 reviews.
When is 8x8 Contact Center open?
8x8 Contact Center is closed now. It will open at 9:00 a.m.