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8x8 Contact Center
About this business
8x8 business VoIP helps you serve your customers better with mobile, flexible solutions that help you do business anywhere, anytime. From hosted VoIP business phone service and cloud-based call center software to unified communications, our services are easy to use, incredibly advanced and less expensive than traditional solutions. Ranked #1 hosted VoIP provider. Proven. Reliable. Secure.
Informative - 8x8 Awesome Overall. Use Cases and Deployment Scope - As a large company, you have unique needs when it comes to communication and collaboration. After using 8x8 for a period of time, I can confidently say that it is a reliable and feature-rich solution that is well-suited for large organizations. The setup process was straightforward, and the interface was easy to use, even for those who may not be tech-savvy. The wide range of features, such as virtual meetings, call forwarding, and voicemail transcription, h... read more
8x8 saves the day Use Cases and Deployment Scope - We use 8x8 for inbound and outbound calls for Sales and Support, and we use 8x8 to monitor performance and establish analytics with all the tools provided. 8x8 allows managers to view callbacks from callers for training purposes and to better understand what our day-to-day callers are like. We also use 8x8 to properly transfer customers to another agent and it works perfectly. Lastly, we use the desktop app. The desktop app lets us use our personal numbers to reach out to cu... read more
Simply gets it done. Use Cases and Deployment Scope - Used in our public-facing helpline and customer service/donation processing centers. VCC helped us seamlessly pivot to a hybrid environment for all of our call agents without missing a beat. Thanks to the ease of management, we can have 200+ agents working anywhere and anytime. Pros - It's simple to create and manage user profiles. -Metrics are presented in clear and straightforward way. -Call flows are easily created and managed. Cons - Customizing it to fit our environm... read more
Looking to optimize your operations? Check out 8x8 Use Cases and Deployment Scope - Our agency uses 8x8 for our call center. The product is useful. The features like adding notifications and chat services helps our team communicate on a daily basis. The dashboards are great features so we can see the number of calls waiting in queue, statuses on our team, and our answer rates to help with productivity. Pros - Support Team is 24 hours -Provides updates and notifications on new features and maintenance updates -Adding new feat... read more
Application for New Age Dynamic Contact Center Use Cases and Deployment Scope - Ours was a decentralized contact center back in 2013. In mid-2013 we thought to have a centralized helpdesk to support our clients 24/7 and for that, we needed a tool to receive calls, emails, and chat. We explored a few applications available in the market at that point in time. Among those, we were locked on 8x8 Contact Center for its features such as login from anywhere, interactive dashboards, and non-dependable extracting of customized repor... read more
Great Solution for Contact Centers! Use Cases and Deployment Scope - 8x8 is a great solution for businesses needing multiple lines for clients, who run call center metrics, and manage a call center. The reporting tools and set up are extremely user friendly and allow for great customization. We depend on 8x8 for managing our client lines, running weekly, monthly, and annual reports. The customer service team there is highly reachable and able to troubleshoot anything needed. We really enjoy using 8x8 for our call center and ... read more
8x8 Contact Center Contact Center Killer! Use Cases and Deployment Scope - I use it for all external and some internal communication both phone and text (sometimes fax). I use it to screen share especially. Pros - Phone -Text -Fax -Call forwarding -Voice Mail Cons - Cannot attach notes to the contacts. -Cannot think of anything else. Likelihood to Recommend - I really like it. Have no real problems. It is great for screen sharing with people on the other end of the phone line and also easy for general messaging. Most Importa... read more
8x8 Contact Center, Great Solutions with some 'Quirks' Use Cases and Deployment Scope - Our entire organization migrated from an on premise VoIP system to 8x8 Contact Center to solve many hurdles we faced, including the recent pandemic and how that changed the needs of the organization due to working from home. This solved our need for a more modern, cloud-based solution, and provided remote administration capabilities as well as multi-platform solutions for our users. Pros - 8x8 supports multiple platforms which made it eas... read more
Good Product, Needs Improvement Use Cases and Deployment Scope - We use 8x8 Contact Center to schedule our patients. The product helps us understand what patients are calling about, by utilizing wrap codes. We are also able to evaluate the agents performance. Pros - Analytics -Monitoring Agents -IVR Scripting Cons - Wrap Codes need sub categories -Ability to send transferred calls back to the sender if the transferred to party doesn't answer -Include a Transferred To field within the interaction details of a transferred call... read more
Frequently asked questions about 8x8 Contact Center
How is 8x8 Contact Center rated?
8x8 Contact Center has a 4.4 star rating with 317 reviews.
When is 8x8 Contact Center open?
8x8 Contact Center is open now. It will close at 6:00 p.m.