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8x8 Contact Center
About this business
8x8 business VoIP helps you serve your customers better with mobile, flexible solutions that help you do business anywhere, anytime. From hosted VoIP business phone service and cloud-based call center software to unified communications, our services are easy to use, incredibly advanced and less expensive than traditional solutions. Ranked #1 hosted VoIP provider. Proven. Reliable. Secure.
Efficient most of the time. Use Cases and Deployment Scope - I do quality control. I listen to calls, both recorded and lived, and grade them to ensure they meet the metrics we have set. Pros - Shows the queue. -Makes it easy to pull and download calls. -Shows statuses visibly. Cons - Technical support staff knowledge. -Technical issues. -Faster turn around time for tickets submitted. Likelihood to Recommend - Employees will randomly not be able to receive calls or the caller cannot hear them with or without headphones. 8x8 ... read more
8x8 small contact center usage Use Cases and Deployment Scope - We use the 8x8 system as a virtual phone for all of our work at home employees. There are some issues that arise with software updates and it kicking people out a lot but over all we have been able to utilize it. I recently have been doing more research on 8x8 to better understand it and to expand my skills into WFM. There have been a lot of features that my company does not currently use but hope to use in the future. Pros - call recordings -ease of using the s... read more
8x8 Y/N Use Cases and Deployment Scope - Call Routing, Quality management, IVR. Pros - Call Routing -Reporting -Quality Management -Case Management (CRM) Cons - reporting could be more robust -still switching components to web based Likelihood to Recommend - Small to medium based business. Can do most of what the industry leaders are doing. Most Important Features - Call Routing -Reporting -Quality 8x8 Contact Center Feature Ratings Return on Investment - reduction in AHT -Accurate routing First call resolution Alternatives ... read more
IT analyst review high level Use Cases and Deployment Scope - For our sales dept. They don't deem to have too many issues with it most of the time. It replaces the previous cisco call manager we used to use on prem. We no longer have to manage that system and only have to manager users from the cloud application, which alleviates some day to day work, but can also cause a headache if there is an issue that we need fixed in a hurry. Pros - routes calls to active agents. -some reporting -allows for supervisor management Cons -... read more
great and trust worthy Use Cases and Deployment Scope - I use 8X8 for receiving calls and for our agents to log in and take calls from our queues. Great for monitoring Pros - Easy to pull calls -Easy login -Great for broadcasting messages Cons - Logging someone out for breaks -Adding and removing queues -being able to reply back on a broadcast message to whomever sent the message Likelihood to Recommend - I think the 8X8 is easy to access for new employees whom have not worked with the system. I do feel we need more ways to ... read more
Honesty and Knowledge Use Cases and Deployment Scope - To answer customer service calls in a more organized way, with caller ID knowing all the time who is the person calling and/or what type of call I'm receiving. Pros - Identify the caller -Type of call received -Duration of call Cons - Dropped calls -Background noises -Calls that roll over after one ring Likelihood to Recommend - Well suited when I know who's calling and what type of call I'm receiving. Most Important Features - Caller Id -Call time displayed -Clear sound... read more
Informative - 8x8 Awesome Overall. Use Cases and Deployment Scope - As a large company, you have unique needs when it comes to communication and collaboration. After using 8x8 for a period of time, I can confidently say that it is a reliable and feature-rich solution that is well-suited for large organizations. The setup process was straightforward, and the interface was easy to use, even for those who may not be tech-savvy. The wide range of features, such as virtual meetings, call forwarding, and voicemail transcription, h... read more
8x8 saves the day Use Cases and Deployment Scope - We use 8x8 for inbound and outbound calls for Sales and Support, and we use 8x8 to monitor performance and establish analytics with all the tools provided. 8x8 allows managers to view callbacks from callers for training purposes and to better understand what our day-to-day callers are like. We also use 8x8 to properly transfer customers to another agent and it works perfectly. Lastly, we use the desktop app. The desktop app lets us use our personal numbers to reach out to cu... read more
Simply gets it done. Use Cases and Deployment Scope - Used in our public-facing helpline and customer service/donation processing centers. VCC helped us seamlessly pivot to a hybrid environment for all of our call agents without missing a beat. Thanks to the ease of management, we can have 200+ agents working anywhere and anytime. Pros - It's simple to create and manage user profiles. -Metrics are presented in clear and straightforward way. -Call flows are easily created and managed. Cons - Customizing it to fit our environm... read more
Frequently asked questions about 8x8 Contact Center
How is 8x8 Contact Center rated?
8x8 Contact Center has a 4.4 star rating with 326 reviews.
When is 8x8 Contact Center open?
8x8 Contact Center is open now. It will close at 6:00 p.m.