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8x8 Contact Center
About this business
8x8 business VoIP helps you serve your customers better with mobile, flexible solutions that help you do business anywhere, anytime. From hosted VoIP business phone service and cloud-based call center software to unified communications, our services are easy to use, incredibly advanced and less expensive than traditional solutions. Ranked #1 hosted VoIP provider. Proven. Reliable. Secure.
USER FRIENDLY AND INFORMATIVE Use Cases and Deployment Scope - I use 8x8 Contact Center to answer and make outbound calls to customers, as well as to interact with co-workers by chat. Pros - Take inbound and outbound calls -Chat option to maintain contact when necessary with co-workers for customer concerns -Chat option to maintain contact when necessary with co-workers for customer concerns have access to all previous call recordings, when necessary they are available immediately after call is ended Cons - Instances where a... read more
8x8 Contact Center Use Cases and Deployment Scope - WE USE 8X8 TO CONTACT CUSTOMERS AND OUR TEAM MEMBERS. MY PERSONAL PROBLEM IS THAT I HAVEN'T BEEN ABLE TO RECORD MY CALLS, AND I NEED TO SPEAK LOUDER IN ORDER FOR THE OTHER PERSON TO BE ABLE TO LISTEN. Pros - GOOD QUALITY CALLS -BE ABLE TO CONTACT YOUR TEAM THROUGH THE APP -LETS YOU MANAGE DIFRENT THINGS AT THE TIME THROUGH THE APP Cons - RECORDER BUTTON Likelihood to Recommend - I CAN COMMUNICATE WITH MY CLIENTS AND DO NOT HAVE TO USE MY PERSONAL PHONE NUMBER. I CAN SEE ALL... read more
Simple and Easy! Use Cases and Deployment Scope - I HAVE BEEN USING THIS SYSTEM FOR ABOUT TWO YEARS. I USE 8X8 CONTACT EVERY DAY TO PROVIDE ASSISTANCE TO CUSTOMERS. THIS SYSTEM HAS MADE MAKING CALLS MORE EFFICIENT. IT ALSO ALLOWS FOR FAST COMMUNICATION WITH MANAGERS OR PEERS WHEN NEEDING ASSISTANCE ON CALLS Pros - SYSTEM IS PRETTY EASY TO USE -SYSTEM LOADS FAST -RARELY CRASHES Cons - SYSTEM CRASHES SOMETIMES -SOMETIMES SYSTEM DROPS CALLS WHEN TRANSFERING -SOMETIMES SYSTEM WILL NOT ALLOW YOU TO GO BACK TO CALL WHEN PLACED ON ... read more
8x8 making it easy to use Use Cases and Deployment Scope - I use the 8x8 Contact Center system to handle incoming calls and outgoing calls from various types of callers ranging from regular customers to attorney's, other insurance providers, and medical professionals. Sometimes I use the system to connect callers to specific individuals as needed. The chat function is also used daily to seek and provide information regarding various claim details. In general I have not encountered many problems with the system the only issue... read more
Great product!! Use Cases and Deployment Scope - I use the 8x8 contact center to access agents and remove or add the queues, so that they may be able to step away from their desks for either lunch or use of the facilities. We are able to listen in on the agent's calls for training purposes as well. The main issue my system has is, that it constantly logs me out and all though it takes a moment to log back in, sometimes when a moment is all I have before the agent receives another call when trying to remove the queues. Pros -... read more
Very Helpful System Use Cases and Deployment Scope - We use an 8x8 Contact Center to take incoming & outgoing calls, it is also very helpful in communicating with other people in the company via messages. Pros - It does well in sending quick messages to other people in dept -in providing us status on how many calls are on queue & have been on hold for -been able to edit or delete messages that have been send Cons - Audio in calls- sometimes have problems hearing customers or them hearing me -Calls dropping randomly -When the... read more
How to get in love with 8x8 Use Cases and Deployment Scope - As an FNOL agent, 8x8 is my day-by-day system to get in contact with customers and resolve their issues, file claims, or answer any questions regarding claims. Until today I haven't had any problems with the system, so good so far is an excellent tool to use in this department, easy to use in all ways, but my favorite is joining lines. At the company, we used to have a different system for calls that wasn't that easy or clear to use. So at this moment only good com... read more
Thank you for providing us with this excellent service Use Cases and Deployment Scope - We use it to take incoming claim calls. It addresses our need to be able to communicate with our callers. We use it to communicate amongst ourselves as well. Pros - Allows for easy communication between callers and our department -Allows for easy communication internally Cons - I've noticed the system occasionally will struggle to work. Possibly just improving and updating the system it runs on so it is easier for the program to run. Like... read more
USER FRIENDLY AND INFORMATIVE Use Cases and Deployment Scope - I USE 8X8 ON A DAILY BASIS TO TAKE CALLS. I ALSO USE IT TO MONITOR AND SET QUEUES IF AND WHEN NEEDED. IT PROVIDES A LARGER SCOPE OF ACCESSIBILITY IN BEING ABLE TO NOT ONLY MONITOR CALLS BUT ALSO HAS A WIDE RANGE OF REPORTING DATA THAT IS VERY USEFUL. Pros - DATA FOR REPORTING -MONITORING -USER FRIENDLY FOR THE MOST PART Cons - REQUIRING THE USER TO BE LOGGED INTO THE APP AND THE AGENT IN ORDER FOR THE AGENT TO FUNCTION -BEING ABLE TO PLACE CALLS ON HOLD ON THE AG... read more
Frequently asked questions about 8x8 Contact Center
How is 8x8 Contact Center rated?
8x8 Contact Center has a 4.4 star rating with 315 reviews.
When is 8x8 Contact Center open?
8x8 Contact Center is closed now. It will open on Monday at 9:00 a.m.