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8x8 Contact Center
About this business
8x8 Contact Center, Great Solutions with some 'Quirks' Use Cases and Deployment Scope - Our entire organization migrated from an on premise VoIP system to 8x8 Contact Center to solve many hurdles we faced, including the recent pandemic and how that changed the needs of the organization due to working from home. This solved our need for a more modern, cloud-based solution, and provided remote administration capabilities as well as multi-platform solutions for our users. Pros - 8x8 supports multiple platforms which made it eas... read more
Good Product, Needs Improvement Use Cases and Deployment Scope - We use 8x8 Contact Center to schedule our patients. The product helps us understand what patients are calling about, by utilizing wrap codes. We are also able to evaluate the agents performance. Pros - Analytics -Monitoring Agents -IVR Scripting Cons - Wrap Codes need sub categories -Ability to send transferred calls back to the sender if the transferred to party doesn't answer -Include a Transferred To field within the interaction details of a transferred call... read more
8x8 Contact Center Review Use Cases and Deployment Scope - I use 8x8 Contact Center for Incoming Calls, Outgoing calls, and Messages. Pros - Updates -Instructional Use -Speedy Response Cons - More Videos Likelihood to Recommend - I responded to an e-mail for classes on new features and I got a speedy response and follow-up when I could not make the class. Maybe have the class on video recorded so you can watch the video when you have a chance at your connivence. Most Important Features - Cordless Use 8x8 Contact Center Featu... read more
8x8 is great! Use Cases and Deployment Scope - ABC Home and Commercial Services Use 8x8 Contact Center on a daily basis to interact with our customers via Phone, Email, and Chat. 8x8 helps us communicate in all these different ways on one platform Pros - 8x8 Contact Center is terrific at involving their current customer in new developments -Responding to customer feedback -Gives us the ability to communicate with our customers in a variety of different avenues Cons - Customer support could be quicker -Issues with Garbled aud... read more
Great software for communication Use Cases and Deployment Scope - I've used 8x8 Contact Center for 2 years for customer communication. The software helps to call from computer to computer and mobile also. Previously we are using IP phones to communicate with internal communications and for external customer communication, we had to use other software. We faced so many issues to maintain different software. 8x8 Contact Center has provided a good solution to have one software to communicate with internal & external customers. ... read more
8x8 Pros and Cons Use Cases and Deployment Scope - I use 8x8 Contact Center for contacting my coworkers and helping customers with their insurance claims. I use 8x8 every day; this software has been very useful in communicating with my coworkers and I have found this to be an essential part of my job. I have had no issues with this software and I would highly recommend this software to other businesses Pros - Communicating with my coworkers -Displaying important information I need -8x8 is very reliable Cons - Minor software ... read more
8X8 MAKING IT EASY TO PLAY! Use Cases and Deployment Scope - While working as a claims representative, I use 8x8 to place both outbound & receive inbound phone calls. From filing claims, to speaking with attorneys, 8x8 is our bridge of communication with our clients. Pros - User friendly -Good analytics -Simple overlay Cons - Add more custom features -Add an additional phone line -Add the ability to mute certain tones, such as the on-hold beep Likelihood to Recommend - I use it every single minute of my work day and I've nev... read more
GREAT CALLING PRODUCT EVERY CUSTOMER SERVICE COMPANY SHOULD HAVE. Use Cases and Deployment Scope - THIS PRODUCT IS A GREAT TOOL USED IN ALL CUSTOMER SERVICE JOBS. I LIKE HOW IT IS USED TO COMMUNICATE WITH OTHER EMPLOYEES, MANAGERS, SUPERVISORS, AND CLIENTS WE ARE ASSIGNED TO CALL. I AM SATISFIED THAT THE CALL ALWAYS ARE ON POINT AND THERE IS NO RARE PROBLEM USING IT AT FRED LOYA INSURANCE. Pros - CALLING CLIENTS -GOOD WITH SENDING MESSAGES -RECORDING CALLS IF WE MISSED ANY INFORMATION PROVIDED FROM CUSTOMERS -GETTING CALLS F... read more
Simple and Easy! Use Cases and Deployment Scope - 8x8 is used on a daily at our company to interact with customers as well with other departments via chat messaging and confirming who is online or available to further assist a customer Pros - Prefilled data -Corrections Cons - being able to use 2 session at a time Likelihood to Recommend - I would highly recommend it since its a very friendly program and lets you do a lot while still having the customer on the line Most Important Features - Specific tabs locations -prefilled... read more
Frequently asked questions about 8x8 Contact Center
How is 8x8 Contact Center rated?
8x8 Contact Center has a 4.2 star rating with 381 reviews.
When is 8x8 Contact Center open?
8x8 Contact Center is closed now. It will open at 9:00 a.m.