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8x8 Contact Center
About this business
8x8 business VoIP helps you serve your customers better with mobile, flexible solutions that help you do business anywhere, anytime. From hosted VoIP business phone service and cloud-based call center software to unified communications, our services are easy to use, incredibly advanced and less expensive than traditional solutions. Ranked #1 hosted VoIP provider. Proven. Reliable. Secure.
8x8 Pros and Cons Use Cases and Deployment Scope - I use 8x8 Contact Center for contacting my coworkers and helping customers with their insurance claims. I use 8x8 every day; this software has been very useful in communicating with my coworkers and I have found this to be an essential part of my job. I have had no issues with this software and I would highly recommend this software to other businesses Pros - Communicating with my coworkers -Displaying important information I need -8x8 is very reliable Cons - Minor software ... read more
8X8 MAKING IT EASY TO PLAY! Use Cases and Deployment Scope - While working as a claims representative, I use 8x8 to place both outbound & receive inbound phone calls. From filing claims, to speaking with attorneys, 8x8 is our bridge of communication with our clients. Pros - User friendly -Good analytics -Simple overlay Cons - Add more custom features -Add an additional phone line -Add the ability to mute certain tones, such as the on-hold beep Likelihood to Recommend - I use it every single minute of my work day and I've nev... read more
GREAT CALLING PRODUCT EVERY CUSTOMER SERVICE COMPANY SHOULD HAVE. Use Cases and Deployment Scope - THIS PRODUCT IS A GREAT TOOL USED IN ALL CUSTOMER SERVICE JOBS. I LIKE HOW IT IS USED TO COMMUNICATE WITH OTHER EMPLOYEES, MANAGERS, SUPERVISORS, AND CLIENTS WE ARE ASSIGNED TO CALL. I AM SATISFIED THAT THE CALL ALWAYS ARE ON POINT AND THERE IS NO RARE PROBLEM USING IT AT FRED LOYA INSURANCE. Pros - CALLING CLIENTS -GOOD WITH SENDING MESSAGES -RECORDING CALLS IF WE MISSED ANY INFORMATION PROVIDED FROM CUSTOMERS -GETTING CALLS F... read more
Simple and Easy! Use Cases and Deployment Scope - 8x8 is used on a daily at our company to interact with customers as well with other departments via chat messaging and confirming who is online or available to further assist a customer Pros - Prefilled data -Corrections Cons - being able to use 2 session at a time Likelihood to Recommend - I would highly recommend it since its a very friendly program and lets you do a lot while still having the customer on the line Most Important Features - Specific tabs locations -prefilled... read more
PRACTICAL Use Cases and Deployment Scope - I take customer service calls and 8x8 helps by managing the type of calls that are coming in. It helps in understanding how to manage the different calls. The system can also assist in assessing where the most traffic is, therefore, providing a good forecast of queue lines. The 8x8 chat option is also a very helpful tool for communicating. Pros - Distributes queue lines -Chat option for better communication -Provides live times of queue lines Cons - Update system where it does not h... read more
8X8 PROS AND CONS Use Cases and Deployment Scope - I use the 8x8 Contact Center to communicate with customers and my co-workers to get our customers the best customer service they can get. Pros - be able to interact with our customers -be able to interact with our co workers incase of help assistance -Good techonology to get our work done Cons - the quality of the phone interaction -The quality of the service it sprovides Likelihood to Recommend - I liked my experience with 8x8 Contact Center so far me working with it for 2 ... read more
just a way to love an infinity program. Use Cases and Deployment Scope - I am always using the 8x8 program since it's the program company-wide, program assists with call handling flow and permits us to go back and check for previous work. also, 8x8 works perfectly with time between calls and time enough to answer each call. 8x8 also has an exact call measurement and calls in the hold. Pros - recording calls at the perfect speed exp: x1.0 x2.5 -assistance on caller id as who is calling -searching for coworkers and being able ... read more
USER FRIENDLY AND INFORMATIVE Use Cases and Deployment Scope - I use 8x8 Contact Center to answer and make outbound calls to customers, as well as to interact with co-workers by chat. Pros - Take inbound and outbound calls -Chat option to maintain contact when necessary with co-workers for customer concerns -Chat option to maintain contact when necessary with co-workers for customer concerns have access to all previous call recordings, when necessary they are available immediately after call is ended Cons - Instances where a... read more
8x8 Contact Center Use Cases and Deployment Scope - WE USE 8X8 TO CONTACT CUSTOMERS AND OUR TEAM MEMBERS. MY PERSONAL PROBLEM IS THAT I HAVEN'T BEEN ABLE TO RECORD MY CALLS, AND I NEED TO SPEAK LOUDER IN ORDER FOR THE OTHER PERSON TO BE ABLE TO LISTEN. Pros - GOOD QUALITY CALLS -BE ABLE TO CONTACT YOUR TEAM THROUGH THE APP -LETS YOU MANAGE DIFRENT THINGS AT THE TIME THROUGH THE APP Cons - RECORDER BUTTON Likelihood to Recommend - I CAN COMMUNICATE WITH MY CLIENTS AND DO NOT HAVE TO USE MY PERSONAL PHONE NUMBER. I CAN SEE ALL... read more
Frequently asked questions about 8x8 Contact Center
How is 8x8 Contact Center rated?
8x8 Contact Center has a 4.4 star rating with 327 reviews.
When is 8x8 Contact Center open?
8x8 Contact Center is closed now. It will open tomorrow at 9:00 a.m.