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8x8 Contact Center
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PRACTICAL Use Cases and Deployment Scope - I take customer service calls and 8x8 helps by managing the type of calls that are coming in. It helps in understanding how to manage the different calls. The system can also assist in assessing where the most traffic is, therefore, providing a good forecast of queue lines. The 8x8 chat option is also a very helpful tool for communicating. Pros - Distributes queue lines -Chat option for better communication -Provides live times of queue lines Cons - Update system where it does not h... read more
8X8 PROS AND CONS Use Cases and Deployment Scope - I use the 8x8 Contact Center to communicate with customers and my co-workers to get our customers the best customer service they can get. Pros - be able to interact with our customers -be able to interact with our co workers incase of help assistance -Good techonology to get our work done Cons - the quality of the phone interaction -The quality of the service it sprovides Likelihood to Recommend - I liked my experience with 8x8 Contact Center so far me working with it for 2 ... read more
just a way to love an infinity program. Use Cases and Deployment Scope - I am always using the 8x8 program since it's the program company-wide, program assists with call handling flow and permits us to go back and check for previous work. also, 8x8 works perfectly with time between calls and time enough to answer each call. 8x8 also has an exact call measurement and calls in the hold. Pros - recording calls at the perfect speed exp: x1.0 x2.5 -assistance on caller id as who is calling -searching for coworkers and being able ... read more
USER FRIENDLY AND INFORMATIVE Use Cases and Deployment Scope - I use 8x8 Contact Center to answer and make outbound calls to customers, as well as to interact with co-workers by chat. Pros - Take inbound and outbound calls -Chat option to maintain contact when necessary with co-workers for customer concerns -Chat option to maintain contact when necessary with co-workers for customer concerns have access to all previous call recordings, when necessary they are available immediately after call is ended Cons - Instances where a... read more
8x8 Contact Center Use Cases and Deployment Scope - WE USE 8X8 TO CONTACT CUSTOMERS AND OUR TEAM MEMBERS. MY PERSONAL PROBLEM IS THAT I HAVEN'T BEEN ABLE TO RECORD MY CALLS, AND I NEED TO SPEAK LOUDER IN ORDER FOR THE OTHER PERSON TO BE ABLE TO LISTEN. Pros - GOOD QUALITY CALLS -BE ABLE TO CONTACT YOUR TEAM THROUGH THE APP -LETS YOU MANAGE DIFRENT THINGS AT THE TIME THROUGH THE APP Cons - RECORDER BUTTON Likelihood to Recommend - I CAN COMMUNICATE WITH MY CLIENTS AND DO NOT HAVE TO USE MY PERSONAL PHONE NUMBER. I CAN SEE ALL... read more
Simple and Easy! Use Cases and Deployment Scope - I HAVE BEEN USING THIS SYSTEM FOR ABOUT TWO YEARS. I USE 8X8 CONTACT EVERY DAY TO PROVIDE ASSISTANCE TO CUSTOMERS. THIS SYSTEM HAS MADE MAKING CALLS MORE EFFICIENT. IT ALSO ALLOWS FOR FAST COMMUNICATION WITH MANAGERS OR PEERS WHEN NEEDING ASSISTANCE ON CALLS Pros - SYSTEM IS PRETTY EASY TO USE -SYSTEM LOADS FAST -RARELY CRASHES Cons - SYSTEM CRASHES SOMETIMES -SOMETIMES SYSTEM DROPS CALLS WHEN TRANSFERING -SOMETIMES SYSTEM WILL NOT ALLOW YOU TO GO BACK TO CALL WHEN PLACED ON ... read more
8x8 making it easy to use Use Cases and Deployment Scope - I use the 8x8 Contact Center system to handle incoming calls and outgoing calls from various types of callers ranging from regular customers to attorney's, other insurance providers, and medical professionals. Sometimes I use the system to connect callers to specific individuals as needed. The chat function is also used daily to seek and provide information regarding various claim details. In general I have not encountered many problems with the system the only issue... read more
Great product!! Use Cases and Deployment Scope - I use the 8x8 contact center to access agents and remove or add the queues, so that they may be able to step away from their desks for either lunch or use of the facilities. We are able to listen in on the agent's calls for training purposes as well. The main issue my system has is, that it constantly logs me out and all though it takes a moment to log back in, sometimes when a moment is all I have before the agent receives another call when trying to remove the queues. Pros -... read more
Very Helpful System Use Cases and Deployment Scope - We use an 8x8 Contact Center to take incoming & outgoing calls, it is also very helpful in communicating with other people in the company via messages. Pros - It does well in sending quick messages to other people in dept -in providing us status on how many calls are on queue & have been on hold for -been able to edit or delete messages that have been send Cons - Audio in calls- sometimes have problems hearing customers or them hearing me -Calls dropping randomly -When the... read more
Frequently asked questions about 8x8 Contact Center
How is 8x8 Contact Center rated?
8x8 Contact Center has a 4.2 star rating with 381 reviews.
When is 8x8 Contact Center open?
8x8 Contact Center is closed now. It will open at 9:00 a.m.