This profile has been claimed by the business owner or representative.
8x8 Contact Center
About this business
8x8 business VoIP helps you serve your customers better with mobile, flexible solutions that help you do business anywhere, anytime. From hosted VoIP business phone service and cloud-based call center software to unified communications, our services are easy to use, incredibly advanced and less expensive than traditional solutions. Ranked #1 hosted VoIP provider. Proven. Reliable. Secure.
USER FRIENDLY AND INFORMATIVE Use Cases and Deployment Scope - I USE 8X8 ON A DAILY BASIS TO TAKE CALLS. I ALSO USE IT TO MONITOR AND SET QUEUES IF AND WHEN NEEDED. IT PROVIDES A LARGER SCOPE OF ACCESSIBILITY IN BEING ABLE TO NOT ONLY MONITOR CALLS BUT ALSO HAS A WIDE RANGE OF REPORTING DATA THAT IS VERY USEFUL. Pros - DATA FOR REPORTING -MONITORING -USER FRIENDLY FOR THE MOST PART Cons - REQUIRING THE USER TO BE LOGGED INTO THE APP AND THE AGENT IN ORDER FOR THE AGENT TO FUNCTION -BEING ABLE TO PLACE CALLS ON HOLD ON THE AG... read more
great and trust worthy Use Cases and Deployment Scope - I contact clients and claimants to provide information regarding the inspection of their property that needs to be evaluated. I contact other members of staff to get information regarding files that need to be sent through each department. I get contacted by members of staff to send files needed for workflow Pros - text messages are sent with ease -messaging between departments is fast and through -call flow is reliable, call loss is minimal Cons - set up and troublesho... read more
Truthful and my personal opinion! Use Cases and Deployment Scope - I really enjoy using this program, it's fast and easy to use. It has made my job a lot much easier with this new program. Pros - Sending messages to other members and receiving messages back is very fast. -The calls are very clear when calling and receiving them. -Response time for assistance is incredible. Cons - When trying to transfer sometimes the option gets stuck so we are unable to connect calls in between Likelihood to Recommend - I really enjoy this ... read more
8x8 Pros and Cons Use Cases and Deployment Scope - I use this system on a daily basis to handle our incoming and outbound calls in assisting our customers and offices alike. I also use this system to message our agents or coworkers in other departments for assistance. Pros - Modern -User-friendly Cons - Having to use the agent and the WOD separately -Calls disconnecting easily Likelihood to Recommend - When placing a customer on hold through our agent, and searching an adjuster name through our WOD, it would be easier to be ... read more
8x8 Contact Center has been a great product for us Use Cases and Deployment Scope - We use the 8x8 Contact Center to distribute and manage calls in our client service department. It helps us manage calls, as well as allows supervisors to monitor employees, see productivity reports, and based on those, allows our staff to continually improve call quality and customer relations. We have about 45 agents using the contact center, with 5 supervisors. This has allowed our client service department to grow and work remotely as well... read more
8x8 Contact Center solid choice for Contact Centers Use Cases and Deployment Scope - Consulting contact centers using 8x8 Contact Center because it is a single pane which has the best seamless integration with Microsoft Teams I have seen on the market. Teams is very responsive, and the product is incredibly scalable. Pros - Contact Centers -Corporate that uses Teams for communication. Cons - On the website, small businesses can sign up for service, but you need approval which takes a few days. Likelihood to Recommend - Anyon... read more
8x8 Contact Center is the best solution to work remotely everywhere! Use Cases and Deployment Scope - I use 8x8 Contact Center on a daily basis since we are a CC and 1st Tier support, since 8x8 Contact Center works on the cloud it's very easy to use it everywhere and even from any kind of device. We switched from a different application for which a VPN was needed and due to lack of updates kept crashing often. 8x8 Contact Center works like a charm making easy our job. Pros - Available in Multiple Platforms like Windows, Andr... read more
Speedy help when you need it Use Cases and Deployment Scope - 8x8 Contact Center is being used by several clinics and will eventually be used in all that have [the] capability to run VOIP. It will help all VCA clinics be on the same phone system [creating] greater technical support when needed. Pros - We love the support -The online portal is helpful Cons - Single contact person for manager only Likelihood to Recommend - 8x8 Contact Center [is] very well suited when we have a routing issue or technical issue. We have not had... read more
No better unified system for contact center needs Use Cases and Deployment Scope - We use 8x8 for all of our cloud communication and cloud center needs throughout the company. We find it a valuable aspect of operations within our business as the cloud communication piece has been crucial for our sales team to operate in the hybrid environment that COVID has thrown our way. For the contact center, it helps us to locate the needs of our customers in a simple way that saves both time and efficiency on the back end of our proces... read more
Frequently asked questions about 8x8 Contact Center
How is 8x8 Contact Center rated?
8x8 Contact Center has a 4.4 star rating with 317 reviews.
When is 8x8 Contact Center open?
8x8 Contact Center is open now. It will close at 6:00 p.m.