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8x8 Contact Center
About this business
8x8 saved us from huge headaches during the pandemic. And still isUse Cases and Deployment Scope - We are a wholesale company. We have representatives inside and out of the office. Before we migrated to 8x8, it was such a headache to have someone working from home. Before, we had to use VPN routers, but now with 8x8 it's as simply as plug and play. And with the virtual 8x8 app, we can even have them working remote for the day without the need of any extra device. It made our life so much easier.Pros - The ability to record c... read more
Decent product but very expensiveUse Cases and Deployment Scope - It is used for our frontline staff for answering and recording calls. It works well for our uses and we have no issues. The scripts are versatile and allow you to customize many things that will be suit your customersPros - Allowing you to track calls throughout the entire time from when they are presented to when they are ended -Post call surveys are very helpfulCons - It would be nice if you were able to make changes directly in a queue rather than having to... read more
8x8 will work for you!Use Cases and Deployment Scope - My company uses 8x8 to bring in callers for our 36 properties, to be assisted by our Care Center. Each property uses several different vanity phone lines so that we know how our callers are hearing about us. 8x8 is able to continually support all the phone lines and keep our communications running smoothly.Pros - The use of the chat function for quick issue resolution -Quick assistance when I've needed help finding a report -Excellent Dashboard functionalityCons - When t... read more
8x8 Contact CenterUse Cases and Deployment Scope - It is our sole VOIP service. We utilize both 8x8 Contact Center for our call center. 8x8 office for the basic office utilization.Pros - Call Scripts -Auto Attendant -Video ConfrencingCons - UI for VCC -Creating User Groups for different sites -Workflow for VCCLikelihood to Recommend - I feel overall this is a good platform for telephony needs. It is user friendly and easy to port in current numbers. It does create a company wide directory that all employees can use. It does ... read more
Honest OpinionUse Cases and Deployment Scope - We use this technology for our daily phone activity.Pros - allows view of persons currently using -messaging is fast and easy -easily manageableCons - Hard to hear most times -Changes status spontaneously -Logs persons in and out of systems spontaneouslyLikelihood to Recommend - Less effective in emergency situations or power outages8x8 Contact Center Feature RatingsReturn on Investment - Allows for easier communication between multiple locations -Allows visible "in-use" options... read more
8x8 Contact Center Contact Center Killer!Use Cases and Deployment Scope - I use it for all external and some internal communication both phone and text (sometimes fax). I use it to screen share especially.Pros - Phone -Text -Fax -Call forwarding -Voice MailCons - Cannot attach notes to the contacts. -Cannot think of anything else.Likelihood to Recommend - I really like it. Have no real problems. It is great for screen sharing with people on the other end of the phone line and also easy for general messaging.Most Important Fe... read more
8x8 Helps us connect and make better business decisionsUse Cases and Deployment Scope - 8x8 provides us with the ability to better understand our customer journey along with offering staff an easy and effective way to connect whether via phone call, virtual meeting or chat etc. We further have access to easier generate data that impacts our business decisions while positively affecting our responsiveness and timeliness on customer needs. Since implementing 8x8, our company has been able to institute a one-stop hub for all ou... read more
8x8 is the way to go if you want to improve customer satisfactionUse Cases and Deployment Scope - 8x8 is used in the call center to for outbound and inbound calls. It is also used to host information for clients and patients.Pros - Make outbound calls -Send text messages -Host informationCons - 8x8 contact center and work needs to be integratedLikelihood to Recommend - I love the outbound call autodial feature within 8x8Most Important Features - 8x8 contact center for outbound calls -send sms8x8 Contact Center Feature Rating... read more
Great partnership Use Cases and Deployment Scope - We are using 8x8 VCC to replace the old Nortel CS1000. -We are the tech support center for customers that have purchased any of our products. We are using the new X-Series across all our offices. It simplifies all maintenance and one point access to program manage it. Solid based replacement for our original equipment. Pros - Continue to maintain a very reliable cloud PBX, this is super important because we rely on our contact centers to support our customers. -Listen to cus... read more
Frequently asked questions about 8x8 Contact Center
How is 8x8 Contact Center rated?
8x8 Contact Center has a 4.2 star rating with 381 reviews.
When is 8x8 Contact Center open?
8x8 Contact Center is closed now. It will open at 9:00 a.m.