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2900 Monterey Hwy, San Jose, CA, 95111, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
I went to rent storage today and was very happy with the service I was given. Joanna helped me and was very nice and friendly and very professional. She answered all of my questions and explained everything in detail to me. She made the process of renting very easy.
Business response:
Thank you so much for taking the time to share your storage experience with us, Doris. We'll be sure to forward your kind words to Joanna. It will brighten her day!
Thanks Joanna for excellent customer service!! You are the best!!! Very simple to apply and great explanations. Thank you!
Business response:
Thank you so much for taking the time to share your storage experience with us, Monique. We'll be sure to forward your kind words to Joanna. It will brighten her day!
No follow up, no nothing. It's all about the money..... its a shame. So there you are, one less star and more words because yelp says my review isn't long enough.
Business response:
Meera, I am so sorry that you had anything less than a 5 star experience. I forwarded your review to our Area Manager, Allen. He will be following up with you directly to discuss your concerns.
A-1 Storage was super helpful in getting me checked into a unit when . I am gong through a rough personal time. The attendant was very helpful and made me feel good even when I wanted to cry because of outside reasons. They are great and I recommend them to everyone.
Business response:
I'm so happy to hear that we were able to help make your move a little easier, Veronica. Thank you so much for taking the time to share with us.
I never receive anything less than stellar service from the associates. They are always helpful and friendly. Sometimes the people hanging around are a little skep... but they are good about clearing people out who are really weirdos. A lot of the people there are also really nice. Two people helped me jump my car once when it died. Anyway, I've been leasing month to month here for about 9 months and I haven't had any issues with payment or safety and I really appreciate their help.
Business response:
Angeleah, thank you for your kind review; we are happy to pass along your comments to the team here at A-1 Self Storage!
This is my first ever self-storage experience. The place is very clean and access to your storage is super easy, no matter if your storage is outside drive-in unit or if it is on any of the floors of the building. Elevators a very roomy. You can always get the cart to move your stuff in and out of the storage. But out of everything listed above I value customer service the most. The main reason I rated this place with the 5 stars is outstanding customer service provided by Joanna. Unlike the employees of other self storage p... read more
Business response:
Hi Abdula, thank you so much for your positive comments about A-1 Self Storage! We'll be sure to forward your kind words to Joanna.
Staff is professional and the place is clean. Everything was going well since 2014 until about two weeks ago when my unit was broken into. They asked for a list of things that were taken. I didn't have anything valuable in there because I had already started removing stuff and taking some of it to Salvation Army. What's left is old pictures, old cds, old school work and old equipment like an overhead project etc. He ransacked some of the boxes. The rest were clear plastic. you could see what's in there -- a bunch of nothing.... read more
Business response:
We understand how disheartening this situation is, Liz. We are diligently working with our local authorities to prosecute the responsible party to the fullest extent of the the law. Please be sure to contact Allen or send me a private message if you have any other concerns.
This place is clean as a whistle. Everything is organized, well-maintained, and super secure. The carts were always available for use, which is key when you have a 3rd floor unit. I felt super safe every single time I was there - no funny business going on, never saw any shady-looking people walking around the property. To top it off, the ladies at the office were so friendly and extremely helpful! I really appreciate all of Joanna's help getting us moved in and moved out with ease. She was so welcoming when we first met, an... read more
Business response:
Thank you so much for sharing your experience with us, Toni! We wish you all the best, and will be here if you ever need a storage unit again.
The young woman at the front desk really helps to sell this place! She is so friendly and helpful! I'm so sorry I can't remember her name but she was great! Moving from Louisiana to California and being tired we didn't need attitude and she was a delight for us! Always smiling and quick with getting our unit!
Business response:
Welcome to A-1. Thank you so much for taking the time to share your storage experience with us, Sonya H. We'll be sure to forward your kind words to Joanna. It will make her day!
A-1 Self Storage has a 4.6 star rating with 277 reviews.
A-1 Self Storage is open now. It will close at 6:00 p.m.