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AAA Smart Home Security
- Security Systems
- Tempe, AZ
About this business
For over 100 years, AAA has been a leader in road safety. Now, we help you outsmart life at home, too. We know you work hard to own your home. That’s why we work hard to protect it, with home security that’s reliable, affordable and connected. Enjoy freedom and peace of mind, knowing you have the legendary service and trust of AAA behind you.
Location details
8312 S Hardy Drive, Tempe, AZ, 85284, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Brando Brito was our technician in SF for our smart home installation. He was professional, attentive, and very personable. I cannot recommend him enough - he was so helpful! We already feel great about our home system!
I am very disappointed with a AAA security system. The quote they gave me was not accurate. The equipment installation is not what the sales person told me it would be, it took three visits from their technician to get me installed and I'm still not happy with it. If there was any way for me to exchange this system and not cost me a fortune I would do it in a New York minute this was one of the worst decisions I made.
Had their service since 2020. Twice we have a robery and a theft in our drive, the drive way camera only captures cats and my neighbor going for a walk while Theives and robbers get away. when i contacted the customer service, i was preached on the rules of the camera. Yesterday night by mistake, left my car unlocked, around 2 am (saw the video from my neighbors camera) some one stole 95$ rayban sunglasses and a botle of perfume. i contacted the customer service, instead of being sympathetic, one person told me, you can ca... read more
My technician was fast, and he answered my questions, but he was rushing to leave. I was supposed to be able to add to the order, but he told me he had to be somewhere else at 2. He left before 1 so he did have time to plug in another camera, and that's literally all he had to do. He also took a picture of my dogs in their kennel cage and lied to me about why. He didn't ask my permission. Right from the start I could tell he was uncomfortable with dogs, but they were securely locked up which was all that's required. He also ... read more
This is a case of there are not many other options so they will treat their clients poorly. I requested a service I thought they provided. The dispatcher took the information and told me no problem they can take care of it. The technician arrives, says they don't do fire install systems and would let the home office know to cancel the service call and not charge. But of course they charge me, and when I called to let them know I should not have been charged, they researched it and said they could tell by GPS that the tec... read more
Recently put in a new AAA security system. It was great ... until it was not! My router for the internet went down and they had to put in a new router. Because they put in a new router, I had to pay someone $125.00 to come out and reprogram the cameras. I have not even had this system 6-months. Total rip off. This is how they get more money out of you - with hidden costs! Very dissapointed and will be looking for a new system once my contract is up.
I was with Safeguard security for my home for years and then about 5-6 years ago it was taken over by AAA Smart Home. Granted, years ago the systems were not as high tech, required an electrical connection rather than battery, yet were way more functional and reliable. I have been with AAA SmartHome since and I have to say that the reliability and the equipment, specifically the wall pods and camera's, have progressively going down hill. This pertains to the system's reliability and functionality. Most automatic battery o... read more
They charge a service fee of $125 and didn't provide any service. They said my problem was due to cell service in the area. I think service fee should have been reduced. Also, technicians are nice but not well trained...didn't resolve my issues, even after 55 mins on the phone
I wanted to update my review. After posting my review , I was contacted quickly about the situation. Robin contacted me and looked into my account and everything that had happened. I received a call back the very next morning. Robin was able to go over my account and resolve the issue and was very apologetic. I understand AAA home security is fairly new. Hopefully all of these issues including call wait times etc. will get resolved and things will improve.. I didn't have much luck with the main number for home security howe... read more
Frequently asked questions about AAA Smart Home Security
How is AAA Smart Home Security rated?
AAA Smart Home Security has a 4.8 star rating with 4,784 reviews.
When is AAA Smart Home Security open?
AAA Smart Home Security is open now. It will close at 7:00 p.m.