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AAA Smart Home Security
- Security Systems
- Tempe, AZ
About this business
Location details
8312 S Hardy Drive, Tempe, AZ, 85284, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Great service, the technician (Soukmamg) was very knowledgeable and explained everything very clear, the whole process was great!
Business response:
Thank you for your feedback Salvador! We are glad to hear your installation went well. Please let us know if we can be of further assistance to you. Have a nice day! - Ashley
Ezra was the kindest person. He explained everything as he went answered all my questions. Was very professional and knowledgeable. I felt very confident and safe with his service. I would highly recommend him
Souk is very professional, knowledgeable, and helpful. He is very personable, and I highly recommend. Thank you for great service.
Business response:
Thank you for taking the time to share your experience!
Wes was very professional and did an outstanding install!! Was cordial and considerate and was very informative to any questions I had! At the completion of the install we did a complete review of all aspects of my new system!
Business response:
Thank you for your feedback! We are so happy to hear your installation went well and that Wes provided you with outstanding service.
Had A3 Smarthome install alarm system in new home. Kei Harris, the technician, spent nearly 10 hours getting the system set and ready to use. It was a very big job! He was professional, courteous and very knowledgeable about the system. He exercised patience walking us through the use of the system. It's important to note, Kei did this on a holiday weekend (Memorial Day) and was not able to take a lunch break. He consulted with us several times and offered his professional opinion regarding placement of cameras so we could... read more
Business response:
Thank you for your feedback Carolyn! We are so happy to hear that your installation went well and that Kei provided you with excellent service!
Our install technician Blong was wonderful!! Very professional, clean, thorough and kind. He took the time to set up everything right and explain the system to us. Five stars for Blong!
From day one this company has been an issue. We bought a home with their system already installed so we were stuck with them. We needed additional coverage and some specialized equipment and were assured they could handle our requests. The salesperson completely mislead us on what they could and could not do and our first tech 100% didn't set up our system correctly. Subsequent visits have been equally disappointing with exception of one tech that seemed to care about his work product. I am constantly getting sent docus... read more
Business response:
We apologize for the misleading information, incorrect setup, and expired contracts. I understand you did eventually speak with the person you asked for, and he has assured me the tech will be there today to complete the installation. ~Robin
First time homeowner realizing after 3 years of my AAA smart home security systm and despite the technician being super nice that the main driveway camera never captured any sidewalk traffic! Always wondered why the camera never picked up the mail delivery to a mailbox which is in straight shot of the driveway camera. 3k worth of equipment and 80 bucks a month basically down the drain if you ask me...
Business response:
We take your feedback seriously about the camera positioning. Please contact us at (800) 669-7779 and select option 6 for technical support to discuss optimizing your system coverage. Most techs will not set cameras to watch the sidewalks because of clip volume. That angle tends to pick up everything driving on the street, not to mention every person walking by (Dogs, kids, garbage men). We certainly will help you make adjustments though.
They make it impossible for you to get out of contract. I had service for 9 days. I made several phone calls trying to figure out the system (thinking it was user error). Apparently there is a 5 day cancellation timeframe that nobody told me about. I could cancel but I was still going to be responsible for the equipment that was wired into my home. The system does not work for me and my expectations. I definitely recommend staying with RING cameras. I was under the impression that I was getting an upgraded version of RING. I... read more
Business response:
Good Afternoon Veronica, I have found that many of these issues are general camera settings, and can be adjusted. The cameras should be fine, its just getting your parameters set. Someone will reach out to you with a solution shortly.
Frequently asked questions about AAA Smart Home Security
How is AAA Smart Home Security rated?
AAA Smart Home Security has a 4.8 star rating with 4,842 reviews.
When is AAA Smart Home Security open?
AAA Smart Home Security is closed now. It will open at 7:00 a.m.