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AAA Smart Home Security
- Security Systems
- Tempe, AZ
About this business
Location details
8312 S Hardy Drive, Tempe, AZ, 85284, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
dont buy this system. I got it in 2021 and after one year system started failing. I have been on calls with tech support numerous times. then when I moved I had them come install it they charged 125/ hour. they sent an untrained tech. he was on phone the whole time installing and they charge me for almost 4 hours. original installer took about 1 hour with twice as much sensors and work. AAA pretty much told me too bad. they are not about helping customers. the tech even put sensor wrong so if someone open window or door alar... read more
Business response:
Thank you for your feedback. We are sorry to hear you had less than a perfect experience. We would like to look into how we can improve your experience but we need more information to locate your account. Please look for a private message requesting more information. AAA Smart Home
Member Services Manager: Reference: ref:!00D6g0uwLQ.!5004v02A7egg:ref It just keeps getting better and better with AAA Smart Home Security's - Customer Service Team! This correspondence is to highly praise and compliment another one of your Customer Service Agents, Brenda C. What an outstanding and beautiful telephone environment and presence she displayed. Absolutely; no walls of resistant with me, the Customer when it came to magnificently, handling my billing situation. Without going in to the particulars it was a very sm... read more
Business response:
Hi Norene! Thanks for sharing your experience with Brenda. We're glad to hear it went so well. Please let us know if we can be of further assistance to you. - Matt AAA Smart Home Security
Remodel my home in PV. Alarm system was upgraded. While there were several techs involved, Andrew did an outstanding job. He put the system back together and tested everything out to make sure it all worked. Very knowledgeable and professional. Will ask for him if service is needed in the future.
Business response:
Hi Joe! Glad to hear your installation went so well with Andrew. We really appreciate you taking the time to share! Matt H. AAA Smart Home Security
If I could give them a zero rating I would. I purchased this service and equipment several months ago. On October 5, 2023, I had a fire at my house and it was a complete loss. On top of loosing everything I owned almost, I had to worry about paying a monthly payment for the service. The only option that AAA Smart Home Security provided me was to pay off the equipment that burned and pay whatever else was owed. There was no empathy for the distress that I was going through or any offer to deduct any part of the equipment cost... read more
Business response:
Hi Shalom, thank you for your feedback which we take very seriously. We sincerely apologize for your experience. We are here to serve you. We will reach out to you directly and shortly to address your concerns.
I would not recommend this security system to anyone. I have had the most difficult experience with them. I have had multiple issues with my cameras not recording, changing my door code, etc. Getting ahold of tech support is the most difficult thing to do, I either get hung up on or not called back. Now I am stuck with a poor security system I have paid thousands for and nobody will help me. Very unfortunate because I am a very loyal AAA customer.
Business response:
Katie, We are sorry to see you’ve had less than a perfect experience with us. As a Membership Organization, we take your experience very seriously. We will reach out to you shortly and directly to address your concerns. Sincerely, Alex
Brian was absolutely fantastic. He showed up right on time and finished his work very quickly and professionally. He also found additional ways to help us optimize our system during the install. He made lifelong customers out of my wife and me. Get that man a holiday bonus!
Business response:
Glad to hear your installation went so well, Tommy C. We really appreciate you taking the time to share!
I am SO very frustrated with trying to obtain help from Tech Support. After being on hold, for a very long time, the rep helped resolve the issue - or so he thought. Not even 10 minutes later, the same error code and beeping continued. I have now spent 2 hours trying to get back to tech support and am still on hold. I plan to cancel my service and go with a different company! Unbelievable service!
Business response:
Hi Sharon R. We are sorry to see you’ve had less than a perfect experience with us. As a Membership Organization, we take your experience very seriously. We will reach out to you shortly and directly to address your concerns. AAA Smart Home Security
While away for the weekend, my AAA Smarthome security system was armed and my house was broken into. They broke my glass slider in the master bedroom where I had a glass break sensor mounted on the ceiling. The sensor clearly failed as the alarm never activated. I called AAA Smarthome as soon as they opened and explained what happened and wanted an answer as to why the detector failed. Was told they'd get back to me in 15mins. No call back. Called again the following day. They were in a meeting and would call back after meet... read more
Business response:
Dear Steven, please accept our sincerest apologies. This is never the experience we want any of our Members to have. We will reach out to you directly to discuss the details of what happened.
I've had my Smart Home system for a little over 6 months now. I made the choice to go the self-install route and I'm so glad I did. The set up was so easy!! I've gotten so used to my Blink and Ring system and totally didn't realize that there was better, higher quality systems like AAA Smart Home out there. My parents have been AAA Members for 50+ years. Now I need to tell them about the new line of business with Smart Home. I love it! Great job AAA
Business response:
Glad to hear your experience has been going so well. We really appreciate you taking the time to share! - AAA Smart Home Security Team
Frequently asked questions about AAA Smart Home Security
How is AAA Smart Home Security rated?
AAA Smart Home Security has a 4.8 star rating with 4,757 reviews.
When is AAA Smart Home Security open?
AAA Smart Home Security is open now. It will close at 7:00 p.m.