AAA Smart Home Security

Patricia G. 

on Yelp

a year ago

AAA Security could not provide us with a working doorbell. we cancelled our service. They sent collections to obtain a $338 past due bill for equipment. My husband and I are both veterans. I am 100% disabled. We reached out to BBB for assistance. They accepted the complaint but said AAA would not backdown from the charges. I told the BBB that we are both seniors (74 and 73) and I felt we were being taken advantage of ---we went for four months without a doorbell because AAA couldn't give us a working one. AAA Security sent i... read more

Scott N. 

on Yelp

a year ago

Absolutely terrible service. Had a service ticket to fix 2 cameras that weren't working as well as a garage door opener interface. The guy that came had no clue what he was doing, what the problem was, or how to fix it. Then they billed me $351.00 for doing nothing. They closed my account when I didn't pay for the "service" call. Hasn't been the same since AAA purchased Safeguard. Switching to another Alarm.com dealer. 

Steve D. 

on Yelp

a year ago

The installer was polite and did a great job very quickly! He explained everything to me and made sure I knew how to operate the system before he left. I now have piece of mind knowing my house is protected when I'm gone. Great job Khalil. 

Elaine W. 

on Yelp

a year ago

AAA Smart Home Security took over for a local company and immediately, quality of service went down and costs went up. There were numerous problems with false alarms (including a persistent problem that continually tripped the alarm at around 2am) and many labor charges without results. I would have to disconnect the alarm for weeks at a time, waiting for their service person to come out. After hundreds in labor costs, their solution was to quote a new -- and very expensive - system. They finally admitted that they were not ... read more

Cecil P. 

on Yelp

2 years ago

This service definitely works well, but we wary of the total cost of ownership. For a service that is intended to be permanent, they do not stand behind the hardware for very long...one year only. Then you will be nickel and dimed to death anytime there is a problem with THEIR system! Labor charge here, labor charge there....Isn't it THEIR responsibility to make sure their stuff works beyond a year? $125 and hour is pretty steep for something that customers shouldn't have to pay for. So, the $34.99 per month is misleading be... read more

Adam P. 

on Yelp

2 years ago

dont buy this system. I got it in 2021 and after one year system started failing. I have been on calls with tech support numerous times. then when I moved I had them come install it they charged 125/ hour. they sent an untrained tech. he was on phone the whole time installing and they charge me for almost 4 hours. original installer took about 1 hour with twice as much sensors and work. AAA pretty much told me too bad. they are not about helping customers. the tech even put sensor wrong so if someone open window or door alar... read more

Norene F. 

on Yelp

2 years ago

Member Services Manager: Reference: ref:!00D6g0uwLQ.!5004v02A7egg:ref It just keeps getting better and better with AAA Smart Home Security's - Customer Service Team! This correspondence is to highly praise and compliment another one of your Customer Service Agents, Brenda C. What an outstanding and beautiful telephone environment and presence she displayed. Absolutely; no walls of resistant with me, the Customer when it came to magnificently, handling my billing situation. Without going in to the particulars it was a very sm... read more

Joe G. 

on Yelp

2 years ago

Remodel my home in PV. Alarm system was upgraded. While there were several techs involved, Andrew did an outstanding job. He put the system back together and tested everything out to make sure it all worked. Very knowledgeable and professional. Will ask for him if service is needed in the future. 

Shalom C. 

on Yelp

2 years ago

If I could give them a zero rating I would. I purchased this service and equipment several months ago. On October 5, 2023, I had a fire at my house and it was a complete loss. On top of loosing everything I owned almost, I had to worry about paying a monthly payment for the service. The only option that AAA Smart Home Security provided me was to pay off the equipment that burned and pay whatever else was owed. There was no empathy for the distress that I was going through or any offer to deduct any part of the equipment cost... read more