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AAA Smart Home Security
- Security Systems
- Tempe, AZ
About this business
Location details
8312 S Hardy Drive, Tempe, AZ, 85284, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Had their service since 2020. Twice we have a robery and a theft in our drive, the drive way camera only captures cats and my neighbor going for a walk while Theives and robbers get away. when i contacted the customer service, i was preached on the rules of the camera. Yesterday night by mistake, left my car unlocked, around 2 am (saw the video from my neighbors camera) some one stole 95$ rayban sunglasses and a botle of perfume. i contacted the customer service, instead of being sympathetic, one person told me, you can ca... read more
Business response:
Thank you for your feedback. We are sorry to hear you had less than a perfect experience. We would like to look into how we can improve your experience but we need more information to locate your account. Please look for a private message requesting more information. Thank you!
UPDATE: It should be noted that the company deserves a kudos as Ms. RB and Mr. TP have worked with me number of times in getting the system to function better. The remaining issue is the doorbell camera which does not function 50% or more of the time, therefore is not reliable. The security panels are functioning well thanks to Mr. TP. My biggest gripe with the system is the sales department's lack of disclosure and transparency regarding the functionality and compatibility with internet, with some of the system's devices... read more
Business response:
Thank you so much for your kind words, William. We really appreciate you taking the time to share your experience with the team members that have gone out of there way to find a solution. Regretfully, that darn doorbell camera just doesn't like something about your internet provider, or something else we never thought of. I wish I could snap my fingers and correct whatever is happening, but the best I can do is report this to Alarm.com support and give them all the info I have on what is out there and what we have done to ... read more
My technician was fast, and he answered my questions, but he was rushing to leave. I was supposed to be able to add to the order, but he told me he had to be somewhere else at 2. He left before 1 so he did have time to plug in another camera, and that's literally all he had to do. He also took a picture of my dogs in their kennel cage and lied to me about why. He didn't ask my permission. Right from the start I could tell he was uncomfortable with dogs, but they were securely locked up which was all that's required. He also ... read more
Business response:
Dear Melissa, Thank you for your feedback. We are sorry to hear you had less than a perfect experience. We will be looking into how we can improve but we need more information to locate your account. Please look for a private message requesting more information. Thank you, Alex
This is a case of there are not many other options so they will treat their clients poorly. I requested a service I thought they provided. The dispatcher took the information and told me no problem they can take care of it. The technician arrives, says they don't do fire install systems and would let the home office know to cancel the service call and not charge. But of course they charge me, and when I called to let them know I should not have been charged, they researched it and said they could tell by GPS that the tec... read more
Business response:
Good Afternoon Randy L. Please call me at 480-367-6533, if you get my voicemail please leave me a number I can call you back on. I'm sure I can help resolve any issues on your account with regard to billing for something that wasn't done. Robin
Recently put in a new AAA security system. It was great ... until it was not! My router for the internet went down and they had to put in a new router. Because they put in a new router, I had to pay someone $125.00 to come out and reprogram the cameras. I have not even had this system 6-months. Total rip off. This is how they get more money out of you - with hidden costs! Very dissapointed and will be looking for a new system once my contract is up.
Business response:
We understand your frustration with the router issue. Please accept our apology, I hope the resolution was to your satisfaction. Robin
I was with Safeguard security for my home for years and then about 5-6 years ago it was taken over by AAA Smart Home. Granted, years ago the systems were not as high tech, required an electrical connection rather than battery, yet were way more functional and reliable. I have been with AAA SmartHome since and I have to say that the reliability and the equipment, specifically the wall pods and camera's, have progressively going down hill. This pertains to the system's reliability and functionality. Most automatic battery o... read more
They charge a service fee of $125 and didn't provide any service. They said my problem was due to cell service in the area. I think service fee should have been reduced. Also, technicians are nice but not well trained...didn't resolve my issues, even after 55 mins on the phone
I wanted to update my review. After posting my review , I was contacted quickly about the situation. Robin contacted me and looked into my account and everything that had happened. I received a call back the very next morning. Robin was able to go over my account and resolve the issue and was very apologetic. I understand AAA home security is fairly new. Hopefully all of these issues including call wait times etc. will get resolved and things will improve.. I didn't have much luck with the main number for home security howe... read more
Business response:
Thanks for the update Cynthia. Glad I could help! Robin
Do not I repeat do not use AAA for home security. I set up what was supposed to be three cameras around my house. I was told there was no contract. I could stop at any time. Free of charge. Technician arrived at my house. Had no idea what he was doing. Told me he could only put an a doorbell camera, which took quite a few hours to even do that. Within a month, the camera stopped working. I contacted AAA repeatedly. Only two of my phone calls were answered at which point I was on hold for 45 minutes to an hour both times I wa... read more
Frequently asked questions about AAA Smart Home Security
How is AAA Smart Home Security rated?
AAA Smart Home Security has a 4.8 star rating with 4,851 reviews.
When is AAA Smart Home Security open?
AAA Smart Home Security is open now. It will close at 7:00 p.m.