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AAA Smart Home Security
- Security Systems
- Tempe, AZ
About this business
Location details
8312 S Hardy Drive, Tempe, AZ, 85284, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Wes was very professional and did an outstanding install!! Was cordial and considerate and was very informative to any questions I had! At the completion of the install we did a complete review of all aspects of my new system!
Business response:
Thank you for your feedback! We are so happy to hear your installation went well and that Wes provided you with outstanding service.
Had A3 Smarthome install alarm system in new home. Kei Harris, the technician, spent nearly 10 hours getting the system set and ready to use. It was a very big job! He was professional, courteous and very knowledgeable about the system. He exercised patience walking us through the use of the system. It's important to note, Kei did this on a holiday weekend (Memorial Day) and was not able to take a lunch break. He consulted with us several times and offered his professional opinion regarding placement of cameras so we could... read more
Business response:
Thank you for your feedback Carolyn! We are so happy to hear that your installation went well and that Kei provided you with excellent service!
This doorbell sucks so many issues and it's only been installed less than 2 years 23 months and I've been calling 8 months insane and to be charged for a tech is stupid on their own doorbell not recording video haven't had any activity video footage captured good until warranty is up I guess
Business response:
Dear K H, We are sorry to hear about [ service issue] you experienced. Please accept our sincere apologies. As a Membership Organization, we take your experience very seriously. I see a service appointment has already been set to address your issue. I will follow up with you on Monday to make sure you have been taken care of and the issue addressed. Robin
Aug 2026 update: Don't recommend. AAA Smarthome Security can do almost nothing remotely, so you have to have a tech come out to your house. Twice in the past 6 months, I've had a very minor issue (couldn't connect camera to new wifi + one window sensor not working), and both times I had to call AAA, which takes 30-40 minutes between waiting, explaining, waiting some more, etc. Then they say they can't solve my issue over the phone, so tech needs to come out, and they don't have a tech available to stop by and perform a 5-10 ... read more
Business response:
Drew, Thank you for taking the time to give your feedback. I apologize that your experienced long hold times. What you described is not the experience we want our Members to have. We are working to improve hold time and ensure our customers get the best service possible. Best, Allie
From day one this company has been an issue. We bought a home with their system already installed so we were stuck with them. We needed additional coverage and some specialized equipment and were assured they could handle our requests. The salesperson completely mislead us on what they could and could not do and our first tech 100% didn't set up our system correctly. Subsequent visits have been equally disappointing with exception of one tech that seemed to care about his work product. I am constantly getting sent docus... read more
Business response:
We apologize for the misleading information, incorrect setup, and expired contracts. I understand you did eventually speak with the person you asked for, and he has assured me the tech will be there today to complete the installation. ~Robin
First time homeowner realizing after 3 years of my AAA smart home security systm and despite the technician being super nice that the main driveway camera never captured any sidewalk traffic! Always wondered why the camera never picked up the mail delivery to a mailbox which is in straight shot of the driveway camera. 3k worth of equipment and 80 bucks a month basically down the drain if you ask me...
Business response:
We take your feedback seriously about the camera positioning. Please contact us at (800) 669-7779 and select option 6 for technical support to discuss optimizing your system coverage. Most techs will not set cameras to watch the sidewalks because of clip volume. That angle tends to pick up everything driving on the street, not to mention every person walking by (Dogs, kids, garbage men). We certainly will help you make adjustments though.
They make it impossible for you to get out of contract. I had service for 9 days. I made several phone calls trying to figure out the system (thinking it was user error). Apparently there is a 5 day cancellation timeframe that nobody told me about. I could cancel but I was still going to be responsible for the equipment that was wired into my home. The system does not work for me and my expectations. I definitely recommend staying with RING cameras. I was under the impression that I was getting an upgraded version of RING. I... read more
Business response:
Good Afternoon Veronica, I have found that many of these issues are general camera settings, and can be adjusted. The cameras should be fine, its just getting your parameters set. Someone will reach out to you with a solution shortly.
I cancelled my service today with pleasure due to poor horrendous customer service, inadequate and untruthful billing issues, and lack of transparency! I will never promote or suggest anyone to do business with this company!
I purchased the home security w/ outside camera and sensor lights. the installer misplaced the camera and the lighting was extremely low. two days later my license plates were stolen. a few months after that my indoor camera was cut while I was burglarized. Ithe door lock combo was broken, a helpful tech came out. I'm under warranty but my front camera ( burglarized) isn't covered. as a premium customer I thought the warranty would cover the tech visit, and outside camera/ sensor lights. otherwise why bother?! the point is t... read more
Business response:
Good Morning - please check your in mailbox for a direct message. My apologies for the disappointing service you have experienced. We want to make this right but need more information.
Frequently asked questions about AAA Smart Home Security
How is AAA Smart Home Security rated?
AAA Smart Home Security has a 4.8 star rating with 4,861 reviews.
When is AAA Smart Home Security open?
AAA Smart Home Security is open now. It will close at 7:00 p.m.