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AAA Smart Home Security
- Security Systems
- Tempe, AZ
About this business
Location details
8312 S Hardy Drive, Tempe, AZ, 85284, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I cancelled my service today with pleasure due to poor horrendous customer service, inadequate and untruthful billing issues, and lack of transparency! I will never promote or suggest anyone to do business with this company!
I purchased the home security w/ outside camera and sensor lights. the installer misplaced the camera and the lighting was extremely low. two days later my license plates were stolen. a few months after that my indoor camera was cut while I was burglarized. Ithe door lock combo was broken, a helpful tech came out. I'm under warranty but my front camera ( burglarized) isn't covered. as a premium customer I thought the warranty would cover the tech visit, and outside camera/ sensor lights. otherwise why bother?! the point is t... read more
Business response:
Good Morning - please check your in mailbox for a direct message. My apologies for the disappointing service you have experienced. We want to make this right but need more information.
The installation was bad. I was told 8m getting notifications on my phone when there is a person au my door neither in my driveway but apparently nothing seen or heard it
Business response:
Please accept our apologies for the installation issues and notification problems. Expect someone from our technical support department to call you. It sounds like its just a setting that needs to be adjusted. Or feel free to call 800-669-7779, and select option 3 for Tech Support. ~Alex
This is a pure scam company. My alarm was triggered. I was out side of my house for a long time. I got no call from them. One time, I disconnected the battery for a few hours, I got no calls either. They only collected your payment but don't do the monitoring!
Business response:
Thank you for your feedback. We are sorry to hear you had less than a perfect experience. We would like to look into how we can improve your experience but we need more information to locate your account. Please look for a private message requesting more information.
I am very disappointed with a AAA security system. The quote they gave me was not accurate. The equipment installation is not what the sales person told me it would be, it took three visits from their technician to get me installed and I'm still not happy with it. If there was any way for me to exchange this system and not cost me a fortune I would do it in a New York minute this was one of the worst decisions I made.
Business response:
Thank you for your feedback. We are sorry to hear you had less than a perfect experience. We would like to look into how we can improve your experience but we need more information to locate your account. Please look for a private message requesting more information.
Had their service since 2020. Twice we have a robery and a theft in our drive, the drive way camera only captures cats and my neighbor going for a walk while Theives and robbers get away. when i contacted the customer service, i was preached on the rules of the camera. Yesterday night by mistake, left my car unlocked, around 2 am (saw the video from my neighbors camera) some one stole 95$ rayban sunglasses and a botle of perfume. i contacted the customer service, instead of being sympathetic, one person told me, you can ca... read more
Business response:
Thank you for your feedback. We are sorry to hear you had less than a perfect experience. We would like to look into how we can improve your experience but we need more information to locate your account. Please look for a private message requesting more information. Thank you!
UPDATE: It should be noted that the company deserves a kudos as Ms. RB and Mr. TP have worked with me number of times in getting the system to function better. The remaining issue is the doorbell camera which does not function 50% or more of the time, therefore is not reliable. The security panels are functioning well thanks to Mr. TP. My biggest gripe with the system is the sales department's lack of disclosure and transparency regarding the functionality and compatibility with internet, with some of the system's devices... read more
Business response:
Thank you so much for your kind words, William. We really appreciate you taking the time to share your experience with the team members that have gone out of there way to find a solution. Regretfully, that darn doorbell camera just doesn't like something about your internet provider, or something else we never thought of. I wish I could snap my fingers and correct whatever is happening, but the best I can do is report this to Alarm.com support and give them all the info I have on what is out there and what we have done to ... read more
My technician was fast, and he answered my questions, but he was rushing to leave. I was supposed to be able to add to the order, but he told me he had to be somewhere else at 2. He left before 1 so he did have time to plug in another camera, and that's literally all he had to do. He also took a picture of my dogs in their kennel cage and lied to me about why. He didn't ask my permission. Right from the start I could tell he was uncomfortable with dogs, but they were securely locked up which was all that's required. He also ... read more
Business response:
Dear Melissa, Thank you for your feedback. We are sorry to hear you had less than a perfect experience. We will be looking into how we can improve but we need more information to locate your account. Please look for a private message requesting more information. Thank you, Alex
This is a case of there are not many other options so they will treat their clients poorly. I requested a service I thought they provided. The dispatcher took the information and told me no problem they can take care of it. The technician arrives, says they don't do fire install systems and would let the home office know to cancel the service call and not charge. But of course they charge me, and when I called to let them know I should not have been charged, they researched it and said they could tell by GPS that the tec... read more
Business response:
Good Afternoon Randy L. Please call me at 480-367-6533, if you get my voicemail please leave me a number I can call you back on. I'm sure I can help resolve any issues on your account with regard to billing for something that wasn't done. Robin
Frequently asked questions about AAA Smart Home Security
How is AAA Smart Home Security rated?
AAA Smart Home Security has a 4.8 star rating with 4,842 reviews.
When is AAA Smart Home Security open?
AAA Smart Home Security is closed now. It will open at 7:00 a.m.