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AAA Smart Home Security
- Security Systems
- Tempe, AZ
About this business
Location details
8312 S Hardy Drive, Tempe, AZ, 85284, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Our install technician Blong was wonderful!! Very professional, clean, thorough and kind. He took the time to set up everything right and explain the system to us. Five stars for Blong!
From day one this company has been an issue. We bought a home with their system already installed so we were stuck with them. We needed additional coverage and some specialized equipment and were assured they could handle our requests. The salesperson completely mislead us on what they could and could not do and our first tech 100% didn't set up our system correctly. Subsequent visits have been equally disappointing with exception of one tech that seemed to care about his work product. I am constantly getting sent docus... read more
Business response:
We apologize for the misleading information, incorrect setup, and expired contracts. I understand you did eventually speak with the person you asked for, and he has assured me the tech will be there today to complete the installation. ~Robin
First time homeowner realizing after 3 years of my AAA smart home security systm and despite the technician being super nice that the main driveway camera never captured any sidewalk traffic! Always wondered why the camera never picked up the mail delivery to a mailbox which is in straight shot of the driveway camera. 3k worth of equipment and 80 bucks a month basically down the drain if you ask me...
Business response:
We take your feedback seriously about the camera positioning. Please contact us at (800) 669-7779 and select option 6 for technical support to discuss optimizing your system coverage. Most techs will not set cameras to watch the sidewalks because of clip volume. That angle tends to pick up everything driving on the street, not to mention every person walking by (Dogs, kids, garbage men). We certainly will help you make adjustments though.
They make it impossible for you to get out of contract. I had service for 9 days. I made several phone calls trying to figure out the system (thinking it was user error). Apparently there is a 5 day cancellation timeframe that nobody told me about. I could cancel but I was still going to be responsible for the equipment that was wired into my home. The system does not work for me and my expectations. I definitely recommend staying with RING cameras. I was under the impression that I was getting an upgraded version of RING. I... read more
Business response:
Good Afternoon Veronica, I have found that many of these issues are general camera settings, and can be adjusted. The cameras should be fine, its just getting your parameters set. Someone will reach out to you with a solution shortly.
I cancelled my service today with pleasure due to poor horrendous customer service, inadequate and untruthful billing issues, and lack of transparency! I will never promote or suggest anyone to do business with this company!
I purchased the home security w/ outside camera and sensor lights. the installer misplaced the camera and the lighting was extremely low. two days later my license plates were stolen. a few months after that my indoor camera was cut while I was burglarized. Ithe door lock combo was broken, a helpful tech came out. I'm under warranty but my front camera ( burglarized) isn't covered. as a premium customer I thought the warranty would cover the tech visit, and outside camera/ sensor lights. otherwise why bother?! the point is t... read more
Business response:
Good Morning - please check your in mailbox for a direct message. My apologies for the disappointing service you have experienced. We want to make this right but need more information.
The installation was bad. I was told 8m getting notifications on my phone when there is a person au my door neither in my driveway but apparently nothing seen or heard it
Business response:
Please accept our apologies for the installation issues and notification problems. Expect someone from our technical support department to call you. It sounds like its just a setting that needs to be adjusted. Or feel free to call 800-669-7779, and select option 3 for Tech Support. ~Alex
This is a pure scam company. My alarm was triggered. I was out side of my house for a long time. I got no call from them. One time, I disconnected the battery for a few hours, I got no calls either. They only collected your payment but don't do the monitoring!
Business response:
Thank you for your feedback. We are sorry to hear you had less than a perfect experience. We would like to look into how we can improve your experience but we need more information to locate your account. Please look for a private message requesting more information.
I am very disappointed with a AAA security system. The quote they gave me was not accurate. The equipment installation is not what the sales person told me it would be, it took three visits from their technician to get me installed and I'm still not happy with it. If there was any way for me to exchange this system and not cost me a fortune I would do it in a New York minute this was one of the worst decisions I made.
Business response:
Thank you for your feedback. We are sorry to hear you had less than a perfect experience. We would like to look into how we can improve your experience but we need more information to locate your account. Please look for a private message requesting more information.
Frequently asked questions about AAA Smart Home Security
How is AAA Smart Home Security rated?
AAA Smart Home Security has a 4.8 star rating with 4,850 reviews.
When is AAA Smart Home Security open?
AAA Smart Home Security is closed now. It will open tomorrow at 7:00 a.m.