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AAA Smart Home Security
- Security Systems
- Tempe, AZ
About this business
Location details
8312 S Hardy Drive, Tempe, AZ, 85284, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Recently put in a new AAA security system. It was great ... until it was not! My router for the internet went down and they had to put in a new router. Because they put in a new router, I had to pay someone $125.00 to come out and reprogram the cameras. I have not even had this system 6-months. Total rip off. This is how they get more money out of you - with hidden costs! Very dissapointed and will be looking for a new system once my contract is up.
Business response:
We understand your frustration with the router issue. Please accept our apology, I hope the resolution was to your satisfaction. Robin
I was with Safeguard security for my home for years and then about 5-6 years ago it was taken over by AAA Smart Home. Granted, years ago the systems were not as high tech, required an electrical connection rather than battery, yet were way more functional and reliable. I have been with AAA SmartHome since and I have to say that the reliability and the equipment, specifically the wall pods and camera's, have progressively going down hill. This pertains to the system's reliability and functionality. Most automatic battery o... read more
They charge a service fee of $125 and didn't provide any service. They said my problem was due to cell service in the area. I think service fee should have been reduced. Also, technicians are nice but not well trained...didn't resolve my issues, even after 55 mins on the phone
I wanted to update my review. After posting my review , I was contacted quickly about the situation. Robin contacted me and looked into my account and everything that had happened. I received a call back the very next morning. Robin was able to go over my account and resolve the issue and was very apologetic. I understand AAA home security is fairly new. Hopefully all of these issues including call wait times etc. will get resolved and things will improve.. I didn't have much luck with the main number for home security howe... read more
Business response:
Thanks for the update Cynthia. Glad I could help! Robin
Do not I repeat do not use AAA for home security. I set up what was supposed to be three cameras around my house. I was told there was no contract. I could stop at any time. Free of charge. Technician arrived at my house. Had no idea what he was doing. Told me he could only put an a doorbell camera, which took quite a few hours to even do that. Within a month, the camera stopped working. I contacted AAA repeatedly. Only two of my phone calls were answered at which point I was on hold for 45 minutes to an hour both times I wa... read more
Last couple of months have been reviewing cameras for home security & liked what AAA has to offer. Price was reasonable, installation went smoothly, techs were knowledgeable & kept me apprised as to what was being done--very professional.
Just had system installed 3 days ago, having nothing but problems. Just tried to call in another problem only to find out the office is closed on Sundays. WTF!!! Going to do everything in my power to cancel this ASAP!
Business response:
Brad, Thank you for your feedback. We are sorry to hear you had less than a perfect experience with your system. Someone from our team will be calling you today to see what we can do to make this right.
My technician, Lyndale was very professional, thorough and friendly. I appreciate the service given. I would recommend him and this service to anyone.
GARBAGE!!!!! DONT DO IT! I love AAA, but their home security system is a useless scam. I bought the system primarily to secure 2 doors. Unfortunately,those 2 doors trip the alarm every time the wind blows, so I have to bypass them. I wasn't informed that the City I live in requires me to register a home alarm system, so I am required to pay the City in addition to the monthly monitoring. I will be held financially responsible for any false alarms. Having the system causes additional stress instead of relieving anxiety. I tri... read more
Business response:
Thank you for your feedback. We are sorry to hear you had less than a perfect experience. We would like to look into how we can improve your experience but we need more information to locate your account. Please look for a private message requesting more information.
Frequently asked questions about AAA Smart Home Security
How is AAA Smart Home Security rated?
AAA Smart Home Security has a 4.8 star rating with 4,757 reviews.
When is AAA Smart Home Security open?
AAA Smart Home Security is closed now. It will open at 7:00 a.m.