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ABC Nissan
- Car Dealers
- Phoenix, AZ
About this business
Location details
1300 East Camelback Rd, Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
Repair was fine, but car was not finished by date promised and collision center did not communicate updates or status.
Business response:
We appreciate feedback regarding the overall repair experience and understand the importance of meeting timelines and providing clear updates throughout the process. Our team remains focused on maintaining consistent communication and delivering a professional experience from start to finish. Input like this helps us continue to evaluate and improve our service operations. Please contact Nicholas Wade, our Service Director, at 480-428-4623.
poor communication from the staff
Business response:
We are concerned to hear that your experience did not meet your expectations. Your feedback helps us identify areas where we can work to improve. We would appreciate the opportunity to discuss your experience further and work toward a resolution. Please contact our Service Director, Nicholas Wade, at 480-428-4623 so we can address your concerns directly.
I was notified by Nissan that there was a recall on my car. I set up an appointment and brought it in. I waited all day. Then they contacted me to tell me there was no recall and gave me a litany of fluids that need to be replaced. I wasn't pleased that it messed up my day and messed up my wife's schedule to find all of this out. Not good customer service. I won't be going there again.
Business response:
Your feedback is invaluable to us and we understand your frustration. What you've described is not the experience we want any of our customers to have. We recognize that clear communication about service needs is essential, and we are sorry to hear that you feel we fell short. We would appreciate the opportunity to discuss this matter further and work toward a resolution. Please contact our Service Director, Nicholas Wade, at 480-428-4623 so we can address your concerns directly.
Phillip was rude. Oil change took 3 hours
Business response:
Your concerns are noted, and we understand your frustration. We take your feedback seriously. Your experience does not reflect the level of service we strive to provide our customers. We would appreciate the opportunity to discuss this matter further with you. Please contact our Service Director, Nicholas Wade, at 480-428-4623 so we can address your concerns directly.
Poor service when the service department doesn't even acknowledge you when you take your vehicle to get serviced and just for a oil change and a tire rotation, it took approximately four hours to complete on a non-busy day. I will no longer be taking my vehicle to be serviced there even if I bought it there. I will take it to a different Nissan dealership.
Business response:
We value your input and understand your frustration. Your concerns are important to us. We would appreciate the opportunity to discuss this further and work towards a resolution. Please reach out to our Service Director, Nicholas Wade, at 480-428-4623 so we can discuss how to better serve you moving forward.
Price not given appropriately
Business response:
We take your feedback seriously regarding the pricing information you received. We understand how important it is to have clear and accurate pricing details when making decisions about your vehicle's service. Your feedback helps us improve our processes. We want to ensure all customers receive transparent and comprehensive pricing information. Please reach out to our Service Director, Nicholas Wade, at 480-428-4623 so we can discuss your specific situation and provide you with the detailed pricing information you need.
180$ to get no more information than Autozone gave me for free. No ground points cleaned, or electrical connection cleaning for an obvious electrical problem. Design of the electrical connections on this vehicle are HORRIBLE. Nearly all electrical main connections are located right NEXT to the battery. most corrosive area on the car.
Business response:
We are concerned to hear about your experience with our diagnostic service, and we understand your frustration. We would appreciate the opportunity to discuss this matter further and address your concerns directly. Please contact our Service Director, Nicholas Wade, at 480-428-4623 so we can work toward a resolution.
I waited 4 hrs while my car suspension (shocks/struts) was checked. Nothing bad was found. After that and driving away from your facility i noticed my passenger airbag light will not turn off. I did not drive back to have it checked but i have a bad feeling. After all you dont need 4 hrs to test drive.
Business response:
We understand how concerning it can feel when a new issue arises after a service visit, and our intention is always to provide thorough and reliable inspections. Our goal is to address concerns efficiently while keeping customers informed and reassured. Feedback like yours helps us reflect on timing and communication during service appointments. Please reach out to our Service Director, Nicholas Wade, at 480-428-4623 so we can assist with your vehicle and address your concerns.
Took over a week and two more in person visits to get a paper or digital receipt after trading in my still very nice condition newer Altima.
Frequently asked questions about ABC Nissan
How is ABC Nissan rated?
ABC Nissan has a 4.2 star rating with 7,797 reviews.
When is ABC Nissan open?
ABC Nissan is open now. It will close at 9:00 p.m.