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ABC Nissan
- Car Dealers
- Phoenix, AZ
About this business
Location details
1300 East Camelback Rd, Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
Paul did a great job But it took way too long for the Paul did a great job But it took way too long for the paper work to process Not enough financial support people
Business response:
Thank you for taking the time to share your experience with us. We appreciate your recognition of the excellent service you received and are glad that you had such a positive interaction with our team member. Your feedback about the paperwork processing time and staffing levels in our finance department is valuable to us. We understand how important efficiency is when completing your vehicle purchase, and we take note of areas where we can improve our processes. At ABC Nissan, we are committed to providing both outstanding s... read more
I wish you would take Citi Card again without any extra I wish you would take Citi Card again without any extra charge to the consumer.
Business response:
We greatly appreciate your feedback about accepting Citi Card payments. Your suggestion regarding payment options is valuable to us, and we understand the importance of convenient payment methods for our customers. We recognize that additional fees can impact your experience, and your input helps us consider ways to improve our payment processes. Thank you for taking the time to share your thoughts with ABC Nissan, and we truly value your business.
I had an issue with this dealership where my credit was I had an issue with this dealership where my credit was pulled without my clear authorization. I did not sign any financing agreement or provide consent to have my credit run. I was contacted by a salesperson regarding a vehicle inquiry, and later discovered that a hard inquiry had been placed on my credit report. When I questioned it, I was told my information had been used during the process, but I did not knowingly agree to a credit application or co-signing arrangem... read more
Business response:
We are disappointed to hear about your experience, as this is not the level of transparency or professionalism we strive to provide. We take matters involving customer consent and credit applications very seriously, and we understand how concerning it is to feel that your authorization was not clearly obtained. Your feedback has been noted, as we are committed to ensuring all credit-related actions are fully understood and explicitly approved by the customer. We would appreciate the opportunity to speak with you directly and... read more
Purchased vehicle that was supposedly inspected and was Purchased vehicle that was supposedly inspected and was in great shape. Extended warranty was purchased as well. Amazing how much work has been required. Wear and tear items, understand, but almost nothing has been covered by the warranty. Why would a car that was fully inspected need a full brake job within a few months of purchase? Please do your research on both the car as well as the dealership as well as any add-ons and extras purchased in the finance office. Most ... read more
Business response:
Your feedback is important to us, and we understand your frustration. We take these situations seriously. We value customers who share their honest experiences, as it helps us identify areas where we can work to improve our processes. To discuss this matter further, please contact our Customer Service Director, Emily Hunter at 877-360-7805 so we can better understand the specific details of your situation and work toward a resolution.
Finance manager was sadly dishonest! Finance manager was sadly dishonest! Tacked on 4k in warranties we never discussed. There was another almost 3k in unexplainable charges. I was told because the car I purchased had tints (which it did not) they said they would add them and they did not. Also nitrogen in the tires and I found out that was not true either. Very disgusting dealership. Sad that this dealership has so many bad business practices. Do yourself a favor, go elsewhere.
Business response:
Your concerns are noted, and we understand your frustration. The situation you've described does not reflect the standards we strive to maintain. We take situations like this seriously and would appreciate the opportunity to review what happened during your experience. Please contact our Customer Service Director, Emily Hunter at 877-360-7805 so we can address these specific concerns directly.
I’m in out of state buyer so I knew that the sales buses I’m in out of state buyer so I knew that the sales buses were gonna take a little bit longer, but I didn’t expect it to take anything over a week. I was in the market for a 2012 Porsche Panamera, which this dealership carried I contacted them. I didn’t get a response for a couple days. Finally got assigned a sales person then I was talking numbers and they tried charging me $500 for 10 which I thought was new that’s why they were I thought they were trying to charge me... read more
Business response:
From the delays in communication to the confusion around fees, paperwork, and the condition of your vehicle upon arrival, I understand how this created an experience that did not feel transparent or efficient. As an out-of-state buyer, you placed a lot of trust in us to handle things promptly and professionally, and I regret that we did not provide the level of service you deserved. We want to make this right and regain your trust. Please reach out directly to our Customer Service Director, Emily Hunter, at 877-360-7805
Purchased car 8/1/25, they were dishonest, overcharged me Purchased car 8/1/25, they were dishonest, overcharged me and lied about paying off my trade in, overcharged me on a 1 year extended warranty for almost $3000. Did not give me contract had to ask for it. My sales lady was Beatrice Gonzalez. She goes by Betty. Her Manager by the name of Eddie was dishonest about paying off trade in. Over priced me on the car we received. Loan term was 84 mos which we were not told. This car was for my daughter, single mother with small... read more
Business response:
It is especially disappointing to hear this feedback from a long-time customer of 20 years, and we truly understand how upsetting this must be. We take your concerns very seriously, especially regarding the transparency of your loan terms, trade-in payoff, and extended warranty pricing. Please know that we are committed to addressing this situation. We strongly encourage you to reach out directly to our Customer Service Director, Emily Hunter, at 877-360-7805
They sell lemons snd they don’t care. They sell lemons snd they don’t care. I purchased a 2023 rogue and it is going on it’s 3rd repair and I haven’t even made my first payment.. first 2 repairs car broke down our vacation going to and coming home…both breakdowns in the middle of nowhere. ABC could care less. Don’t buy a vehicle here
I spent a lot of time building my credit so I could get a I spent a lot of time building my credit so I could get a low interest rate on a new vehicle. I went into this dealership by mistake, was supposed to meet a salesman at another dealership. Long story short, I told them I had $1000 to put down and expected a decent rate. They ended getting me to obligate myself to an additional $1500 down all in $500 pymt over the period of 1 week. Which I did do. But they told me this was to ensure me and interest rate of 9%. Within 3... read more
Frequently asked questions about ABC Nissan
How is ABC Nissan rated?
ABC Nissan has a 4.2 star rating with 8,135 reviews.
When is ABC Nissan open?
ABC Nissan is open now. It will close at 9:00 p.m.