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ABC Nissan
- Car Dealers
- Phoenix, AZ
About this business
Location details
1300 East Camelback Rd, Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
I recently visited ABC Nissan to purchase a certified I recently visited ABC Nissan to purchase a certified pre-owned Pathfinder. I had a great experience working with Ricky, my salesperson—he was friendly, professional, and helpful throughout the process. Unfortunately, my experience with his manager, Javier, was the opposite. While he initially came across as kind and supportive, that changed when I started asking questions and expressing concerns about the numbers he presented. Despite repeatedly saying he had my best int... read more
Business response:
We strive to ensure every customer feels respected and fully informed throughout their entire journey with us. If you’re open to it, Emily Hunter, our Customer Service Director, would welcome the opportunity to discuss your experience further and see how we might better address your concerns. You can reach her directly at 877-360-7805.
This was by far the worst dealership experience I’ve ever This was by far the worst dealership experience I’ve ever had. Herb, the sales manager at ABC Nissan, attempted a classic bait-and-switch during a used car sale. He was fully aware of the exact amount we were willing to pay—no more—and initially agreed, saying he just needed to confirm with the owner (on a Friday night, no less… for a used vehicle? Clearly a lie). After supposedly getting approval, he came back with $1,500 in hidden charges for things like Zytac coati... read more
Business response:
We're genuinely disappointed to hear that your visit didn’t reflect the level of service and communication we aim to provide. What you described regarding the pricing discussion, added charges, and the follow-up communication does not align with the transparent and respectful process we strive for. We understand how frustrating it can be when expectations aren't met, and your feedback is being taken seriously. If you're open to discussing this further, we’d like the opportunity to learn more and address any remaining concern... read more
Beware! Beware!! The worst experience ever so I was doing an online purchase and noticed they added 3000 in extras and when i arrived at the dealership they said oh yes you’re approved we have an approval but we need to get a contract so sign this proposal its not a contract just to make sure finance is ok with the deal then we will give you a copy of final contract so I signed and they said bank is closed and if I wanted it on hold i had to leave the whole 2000 deposit so I said ok I went back they asked 400 more never gave... read more
Business response:
We understand how important transparency and trust are, especially when making a vehicle purchase, and we recognize your concerns regarding how the process unfolded. What you described is not the kind of experience we aim to provide, and we take this kind of feedback seriously. We'd really appreciate the opportunity to speak with you directly to review what happened and ensure your concerns are fully addressed. Please reach out to our Customer Service Director, Emily Hunter, at 877-360-7805 at your earliest convenience.
⭐️ 1 Star – If I Could Give Zero, I Would. ⭐️ 1 Star – If I Could Give Zero, I Would. Worst Experience Ever at ABC Nissan I had an absolutely horrible experience at ABC Nissan, and I’m writing this so others don’t fall into the same trap I did. They had me sign a bunch of documents without ever showing me a finalized contract. They told me the car was mine and that I could take it home — no problem. I trusted them, thinking this was just part of the process. Huge mistake. Then, a week later, I get a surprise phone call from ... read more
Business response:
We understand how frustrating and unsettling it must have been to feel uninformed and unsupported throughout the process, especially when dealing with unexpected changes. That is certainly not the level of service we strive for, and we can understand your frustration. We take matters like this very seriously, and we'd like to learn more to ensure this doesn't happen again. If you're open to discussing this further, Emily Hunter, our Customer Service Director, is available at 877-360-7805.
Beware! Beware! ABC Nissan adds $3,000 to the price of every used vehicles. Tiny, door guards, wax job, etc! Run from this dealership!!
Business response:
We understand that additional charges may be frustrating, and we'd like to clarify that these costs are intended to cover essential services such as detailed inspections, vehicle preparation, and additional features that enhance the vehicle’s condition and appearance. This includes thorough checks to ensure that the vehicles meet our high standards for quality and safety, along with added benefits like a wax job and protective features that improve the overall experience. We want to ensure that our customers feel confident i... read more
Do not buy a car from them. Do not buy a car from them. Unethical dealer. They add on thousands to the car prices that you see online and then add on the extra tax/ license of $2k. I was looking at a car listed online for $13k, then they added another $3k in "Dealer Equipment" when I requested the out the door price, which they said could not be removed. The total out the door price was close to $19k!!
Business response:
Transparency and fairness are priorities for us, and it's disappointing to hear that this was not reflected during your visit. We want to ensure that all customers feel informed and respected throughout the process. Please reach out to our Customer Service Director, Emily Hunter, at 877-360-7805, so we can address this matter directly.
The WORST buying experience EVER! The WORST buying experience EVER!!! The communication is terrible. Our sales rep led us on and wasted our time for over two weeks, then sold a used car priced higher than a new car!!!!!! Super pissed off about that!!!! The finance guy spilled his life story, including telling us about infidelity in his marriage and that he’s shacked up with a girlfriend he’s considering proposing to. We’re here to buy a car!!! WTH are we experiencing?? Not to mention, there was little talk about financing - ... read more
Very shady people I was promised 5 oil changes. Very shady people I was promised 5 oil changes. I should’ve made sure it was in writing but its cool I can’t even trust these people to service my car anymore.
Business response:
Thank you for sharing your concerns. We’re sorry to hear about your experience and understand how important it is to have clear and reliable service agreements. We strive to provide transparent and trustworthy service, and it's disappointing to hear that we fell short in your case. Please reach out to our Service Director, Nick Wade, at 877-360-7805. He will be able to address your concerns and work towards a resolution. Thank you for bringing this to our attention, and we hope to have the opportunity to restore your trust.
Contacted based on online internet price $24,977. Contacted based on online internet price $24,977. When communicated how much to buy car, it was over $29,000 and did not include sales tax as I would pay that locally. I asked why and answer was, "That's the out the door price, what you see online is our competitive pricing." Very dishonest way to draw people to their dealership. Typical, old-school bait and switch.
Frequently asked questions about ABC Nissan
How is ABC Nissan rated?
ABC Nissan has a 4.2 star rating with 8,134 reviews.
When is ABC Nissan open?
ABC Nissan is open now. It will close at 9:00 p.m.