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ABC Nissan
- Car Dealers
- Phoenix, AZ
About this business
Location details
1300 East Camelback Rd, Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
They can't found the problem of my truck
They need to pay more attention to the customers cars used or new vehicles and have them ready for sale
Business response:
Your feedback is invaluable to us. We recognize that having every vehicle properly inspected and sale-ready is essential to providing the quality experience our customers expect. Your comments about attention to detail with both pre-owned and new inventory help us identify areas where we can improve our processes. We take these concerns seriously and will work to ensure our vehicles meet the high standards you expect. Please contact our Customer Service Director, Emily Hunter at 877-360-7805 so we can discuss your experience... read more
Customer service was terrible. Took forever. Not a good experience
Business response:
We are disappointed to hear that your recent visit did not meet your expectations. We understand your frustration, and your feedback is valuable to us as we work to improve our customer service standards. We would appreciate the opportunity to discuss your concerns further. Please contact our Service Director, Nicholas Wade, at 480-428-4623 so we can address these issues directly.
I came in for an oil change. Upon reviewing the charges I noticed there was a 19.99 tire rotation charge when I asked the service advisor he stated they had completed this service. I reminded him I did not request the service, he said he would remove it which I appreciated. I pressed asking him to confirm whether a rotation had been completed or not. His response was yes. I asked if he could indicate the order of which the rotation occurred to which he replied the guys are experts and they would have done it to specification... read more
Business response:
Your feedback is invaluable to us, and we understand your frustration. We take situations like this very seriously, as clear communication and honest service practices are fundamental to building trust with our customers. We would appreciate the opportunity to address this matter directly and ensure this type of miscommunication does not happen again. Please contact our Service Director, Nicholas Wade, at 480-428-4623 so we can discuss this situation further and restore your confidence in our service department.
Not fully inspected. Didn't do everything they said they'd do.
Business response:
Providing thorough inspections and completing all promised work is very important to us, and it's clear we fell short in this instance. Please contact our Service Director, Nicholas Wade, directly at 480-428-4623so he can address your concerns personally and ensure any incomplete work is promptly resolved.
We came here for a part recall and when we showed or for the premade appointment they said they didn't have the part. We tried again a month later, and when we showed up for that appointment the mechanic that works on that part wasn't there. So we rescheduled for the next week. Each visit we received a laundry list of "needs immediate attention", but never the same list. Their response was "depending on the tech"... well if there is an issue, there is an issue right? Doesn't make sense and is a total racket. Wouldn't trust t... read more
Business response:
The concern about receiving different lists of recommended services from different technicians is completely understandable. While inspections may vary slightly, it is our responsibility to provide consistent, transparent, and trustworthy information every time. This review has been shared with our leadership team, and we would appreciate the chance to discuss the situation further. Please reach out directly to our Service Director, Nicholas Wade, at 480-428-4623.
Would've been zero stars if I could they are very pushy salesman gott me into something I can barely afford promised me all sorts of luxury they're friendly until the deal is finalized then comes the extra nonsense
I went for routine maintenance twice and both times something happened to my car as soon as I left dealership. I did over hear manager tell staff to push repairs.
You get scammed if you buy a vehicle from this store. They bait and switch you on your contract and vehicle you get talked into
Frequently asked questions about ABC Nissan
How is ABC Nissan rated?
ABC Nissan has a 4.2 star rating with 7,797 reviews.
When is ABC Nissan open?
ABC Nissan is open now. It will close at 9:00 p.m.