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ABC Nissan
- Car Dealers
- Phoenix, AZ
About this business
Location details
1300 East Camelback Rd, Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
I wish my service advisor Phil would have been more attentive. I had to wait about 10 minutes to even get his attention upon arrival. When he updated me on my car issue instead of just raising his hands up in the air saying we don't do that he could have been a little more customer service oriented and offered some options of where I could go for a follow up. Honestly I was really disappointed. I deal with another Nissan dealership and they have been great. Sorry Phil but I spent way to many years in customer service and tha... read more
Business response:
Were disappointed to hear you feel you didnt receive excellent customer service with our team. Please contact our Service Manager, Anthony Labarbera, at 877-360-7805 at your earliest convenience to discuss this situation further.
They didnt fix the issue I was having and essentially told me its not an issue at all. Now the warning light is back on just a few weeks later.
Business response:
Were disappointed to hear this feedback. Please contact our Service Manager, Anthony Labarbera, at 877-360-7805 at your earliest convenience to discuss this further. Please contact our Service Manager, Anthony Labarbera, at 877-360-7805 at your earliest convenience.
I felt like I was overcharged, $500 for changing filters and rotating tires. I was very upset. They take advantage of women there alone I felt.
Business response:
Carol, were disappointed to hear you werent satisfied with your visit. In regards to pricing, you received the 15,000 mile service which was on-par for your vehicle mileage and included new filters, oil change, tire rotation, battery service, brake fluid exchange, and inspection. We would be happy to go over your repair order in greater detail with you, please contact our Service Manager, Anthony Labarbera, at 877-360-7805 at your earliest convenience.
After having my son take his car in for an oil change they tried to get him to agree to complete approximately $2100 worth of services. Thank goodness he declined because one of the items was for brakes, however his car just had new brakes and pads in November. Ironically his car broke down on his way home for spring break in Albuquerque and Malloy Nissan identified the issue as the radiator hoses being bad and those werent listed as an issue according to ABC Nissan. After the replacement of the radiator hoses and some other... read more
Business response:
Were disappointed to hear this. During your sons inspection, we noted that he would need multiple maintenance repairs such as a brake flush, replacement of the rear differential, and new spark plugs which are all common for the high mileage vehicle. We found no issues with any of the hoses upon our inspection. We would be more than happy to go over our findings with you and your son, please contact our Service Manager, Anthony LaBarbera, at 602-200-5006 at your earliest convenience to discuss this further.
I am so disappointed. I used to love this dealership and I used to love Nissan. I told everyone to go here after I bought my car in 2014 from Betty- she was incredible. Since then it is a steady decline. After learning that prior to hitting 100k miles or 10 years, my transmission was failing, I brought my car in because Nissan built faulty transmissions, which I have been impacted by. I was directed by Nissan corporate to have my vehicle inspected. No one told me how long this would take or that once my car was in their poss... read more
Issue was not resolved and seat was damaged while vehicle was at shop.
Business response:
We're happy to hear we were able to repair the issue, we did leave you a voicemail so you are more than happy to come and pick up the vehicle. You may also contact our Customer Service Manager, Anthony Labarbera, at ALabarbera@vtaig.com to provide you with a status and answer any further questions.
Not very good. Salesperson called the Technology package the Convenience package. She also mis-quoted what was in the accessory package. She said she drove the vehicle before I came to pick it up but there was an issue with the passenger-side seat belt as soon as I drove it. Have asked her twice to email me the offer sheet I signed in her presence and she has not. Service person doesn't know product lineup; asked me to measure bed of truck when he could have figured that out by the model.
Business response:
Thank you for visiting our dealership and being upfront with your experience. Its important that you call us as soon as possible so that we can get to the bottom of this matter and provide coaching where necessary. Please contact our Customer Service Director, Devyn Wilcox at Dwilcox@abcnissan.com at your earliest convenience.
They'll seem all friendly when you buy the vehicle but then after they will ghost you to oblivion. 0 respect. 0 responsibility. 0 effort. The sales department will blame issues on other departments, tell you that YOU need to speak to other departments, NOT THEM. IT'S NOT THEIR JOB TO COMMUNICATE WITH OTHER DEPARTMENTS. Supervisors and Managers only help you when trying to sell a vehicle. An absolute joke of an experience. They say "100% Customer Satisfaction Guaranteed". Only the day you buy.
Business response:
We are so sorry to hear that you are not satisfied with your experience. Our team is dedicated to providing exceptional customer service, and we are sorry that you feel like we haven't been as dedicated to you as we should have been. Please contact our Customer Service Director, Devyn Wilcox at Dwilcox@abcnissan.com at your earliest convenience.
There was a service attendant that treated me bad. He told me my oil change was only be 1 -1.5 hours. After 3 hours and no information about my vehicle , I went looking for him. He saw me and ignored me by walking right past me. Another service attendant asked him what was going on and he said I wasn't his client. After standing there being ignored another 20 min he said 15 min you will be able to leave..My car sat ready for 20 min.My time was not respected as promised.Tot time 3 hours 20min.
Business response:
Thank you for taking the time to speak with our Service Manager today regarding your recent visit. This is not the type of customer service we expect our team to provide and again you have our apologies. We have addressed this with our team to ensure we are providing our customers with great communication and service with every visit and we hope you will give us the opportunity to earn your business again in the future.
Frequently asked questions about ABC Nissan
How is ABC Nissan rated?
ABC Nissan has a 4.2 star rating with 7,797 reviews.
When is ABC Nissan open?
ABC Nissan is open now. It will close at 9:00 p.m.