This profile has been claimed by the business owner or representative.
ABC Nissan
- Car Dealers
- Phoenix, AZ
About this business
Location details
1300 East Camelback Rd, Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
This shop lies. Brought it in for a check engine light. They said I was leaking oil, cleared the light and sent me out the door. I am from out of state so they just wanted to get rid of me. The light came on all the way home. And it was not from any fictional oil leak.
Business response:
Andrew, we pride ourselves on providing our customers great customer service so were disappointed to read your comments. When you arrived at our dealership we performed a full inspection. We found your oil level low and your drain plug, valve cover and tube seals needed to be replaced causing significant leaking. We shared our findings with you and you declined the new covers and seals and stated you would have them checked into when you returned to Utah so we only performed an oil change. So while we cleared the light, beca... read more
The truck we purchased should not have been sold to us when it was (before the recall issue was addressed). We were lied to, threatened, and harassed. The transaction quickly escalated from the recall doesnt affect you to this has to be addressed immediately or we are taking the truck back. The resulting actions of the sales representative and manager were unprofessional and border on being criminal. In the future, I may consider purchasing another Nissan, but it will NOT be from ABC.
Was quite disappointed in the quality of my repair service. From the inpection the tech recommended a spark plug change. After the change it started misfiring. Yada Yada Yada my car was in the shop for over a week and I'm out $1k.
Business response:
Were disappointed to hear about this experience related to your vehicle. We want to understand the situation further so we can proceed with finding a solution, please reach out to our Service Director, Ira Wolfson, at 602-200-5005 at your earliest convenience.
Only rated 1 star because It was my first and last time I ever purchase from a dealership hands down the worst customer service experience I've ever had and that says alot. staff of all levels lie to your face and they will take advantage of you any possible way that they can find read the negative reviews on google you will find many experiences just like mine. AVOID if at all possible. 1/5 stars because I can't give negative stars
The pressure on all tires read different and one was extremely low. I had to go the auto national Nissan to get the job done correctly. ABC Nissan company is not working for me. My new store is AutoNation Nissan.
Business response:
We are sorry to hear about your less than outstanding experience with us. We would like the chance to speak with you further about this. Please reach out to our Service Director, Ira Wolfson, at 602-200-5005 at your earliest convenience.
It's been 2 weeks since I bought my vehicle, and I've been emailing and calling every other day to find out about my loan/payments and no one has responded. I'm seriously wanting to take my car back. And I still haven't received my spare tire.
Business response:
We always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. We never want customers to feel like we aren't providing them with the absolute best in customer service. We'd love to discuss your concerns and see what we can do to make this right for you. Please contact our Customer Service Director, Devyn Wilcox at Dwilcox@abcnissan.com at your earliest convenience.
Overall poor experience compared to many other visits to the ABC Nissan service center. They didnt return my tire lock which caused a time consuming headache when getting my tires replaced (with a much better road hazard and manufacturer warranty than what was offered by ABC). Icing on the cake, 100% finding another Nissan service center for future work.
Many reasons like still waiting to hear when my back door is going to be fixed
I dropped the truck off at 7:30 for a routine service and they never got to it! I called the service dept. 1/2 hour before close to ask about the status of my vehicle and they reported that they haven't even started on it. Then I felt that they were upset that I couldn't leave my vehicle overnight! Just terrible.
Business response:
Thanks for the feedback, we apologize if there was any miscommunication during your service visit as we only want to be transparent with our service times. We want to address any concerns you may have, Please reach out to our Service Director, Ira Wolfson, at iwolfson@vtaig.com at your earliest convenience.
Frequently asked questions about ABC Nissan
How is ABC Nissan rated?
ABC Nissan has a 4.2 star rating with 7,797 reviews.
When is ABC Nissan open?
ABC Nissan is open now. It will close at 9:00 p.m.