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ABC Nissan
- Car Dealers
- Phoenix, AZ
About this business
Location details
1300 East Camelback Rd, Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
I never got a oil change all because I have a breathalyzer in my car this dealership I purchased from is no good for customer service!!!
I brought my car in at 7am after being there the previous week and being told they were too busy to look at my car. It took them all day to look at my car and the main thing i wanted fixed did not get fixed. My car actually came back in worse condition because a previous crack in my windshield got significantly bigger. This is the worst experience I have ever had at a repair shop.
Business response:
Thanks for the feedback. We apologize if your wait time was longer than expected and you feel you were not satisfied with your service visit. We want to try and find a solution for you, please reach out to our Service Director, Ira Wolfson, at iwolfson@vtaig.com at your earliest convenience.
The work was done well, but the wait to get it started was excessive. Particularly after making an appointment. More than 3 hours after the appointment time, and my car just went into the service bay to get started. It was more frustrating when we say a number of other customers show up and leave finished during our wait time.
Business response:
Thanks for the feedback. We do not want our customers to feel ignored and we hope we were able to be transparent about the wait time of their appointment. We want to address any concerns you may have, please reach out to our Service Director, Ira Wolfson, at iwolfson@vtaig.com at your earliest convenience.
Appointment was at 9:30 I arrived at 9 just for an oil change i left there at 12:15.
Business response:
We only wish to provide efficiency and accuracy during service appointments and we apologize if you felt inconvenienced during your visit. We understand sometimes appointment times can run over if there is high traffic. understaffing issues, and other dilemmas and we attempt to be transparent with our customers about these. We wish to speak with you further about the situation, so please reach out to our Service Director, Ira Wolfson, at iwolfson@vtaig.com at your earliest convenience.
I dropped my Frontier of at the service department 15 minutes early for an 8:00 o'clock appointment at ABC Nissan. I was responding to a mailing reminding me to have my ZakTech paint protecto applied. I handed the service advisor the reminder for the paint treatment and an oil change coupon. He stated it would take a few hours so I told him I would be back later. I finally called the service dept. at 4:15 and they were still doing the oil change, and he never wrote up the paint treatment. Very poor communication and follow u... read more
Business response:
Robert, thank you for taking the time to leave feedback. We apologize if this experience did not live up to your expectations. We only wish to provide transparency to our customers and perform our services in a timely matter. Please reach out to our Service Director, Ira Wolfson, at iwolfson@vtaig.com at your earliest convenience so we can understand more of this situation.
It was 20k service and they put 15k.
Business response:
Hello, we wish to speak to you further about this situation. Please reach out to our Service Director, Ira Wolfson, at iwolfson@vtaig.com at your earliest convenience.
Tenía cita para cambio de aceite y filtro a las 11.30 am llegué a las 11.05 am , el auto se lo llevaron a las 11.35 y lo regresaron a las 2.30 pm solamente por el cambio de aceite
Business response:
we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around.
Free tire rotation (((wasnt completed))) after routine oil change on January 6, 2022!! I purchased NEW TIRES at this SAME dealership on December 2, 2021., however already noticed some (((uneven))) tread wear and tear on FRONT tires (only after purchasing tires less than a month ago when replacing NEW brake pads (FRONT & BACK) on Saturday, February 2, 2022
Business response:
We appreciate that you trust us enough to work on your vehicle. We can understand that this must be frustrating. Please reach out to our Service Director, Anthony LaBarbera, at ALabarbera@vtaig.com at your earliest convenience.
I was told I was getting new battery waited for an hour to be told battery needed to be charged up before being replaced.
Business response:
Thank you for trusting us with your service needs. We hate to learn about your negative experience. Please reach out to our Service Director, Anthony LaBarbera, at ALabarbera@vtaig.com at your earliest convenience.
Frequently asked questions about ABC Nissan
How is ABC Nissan rated?
ABC Nissan has a 4.2 star rating with 7,797 reviews.
When is ABC Nissan open?
ABC Nissan is open now. It will close at 9:00 p.m.