ABC Nissan Service

Amanda S. 

on Yelp

3 years ago

Stay clear of this dealership. Their sales team is terrible! We did not even make it home and our taillight went out, it was weeks of calls/emails before they would fix it. They said they fixed the grill and it was botched fix that took weeks to have a new one ordered and installed. No one returns calls or cares about customer service or respect at that. When I did take it to get the grill and light installed one of their service people hit something and dented my wheel in multiple places. Of course they did not take respons... read more

Gary-Christina M. 

on Yelp

3 years ago

This service shop did a poor job with customer service (technician Phil). I brought the car in knowing it was an alternator problem. I had to jump start the car 4 x over 12 miles to just get the car to the dealership. ABC Nissan markets there are rental cars available but in reality the fleet is so small they are only able to provide that service to a slim number of customers. Its a service promise they are not able to deliver on. When i explained the issues, the technician said that was unlikely to be an alternator p... read more

Gabrielle K. 

on Yelp

3 years ago

I purchased a 2012 Jaguar from ABC Nissan. The sales man said that there may be a rattling sound in the dash board. I took it for a test drive and there were no problems or unusual sounds so I bought it. They had to clean it and detail it and so I picked it up the next day. Everything was fine on the drive home. The next morning, the car was making a horrible screeching noise. I took it to ABC Nissan and they said "Hey, we told you there was a rattling noise in the dash board." This was not the problem. I took the car to a... read more

Shawnee M. 

on Yelp

3 years ago

Went in to purchase a vehicle last year around November. The vehicle I inquired about was not on the lot. When I asked why, I was told there were some scuffs on the paint and they were working on fixing it. I had already saw the vehicle on a separate date so I went through with signing the loan. It took a whole week of calling each day and eventually driving down to the collision center to figure out what was going on with the vehicle. Turns out someone who was test driving it had damaged the front end of the vehicle which i... read more

Derrick B. 

on Yelp

3 years ago

Terrible service department experience. Quoted service after they inspected of 340.00 for mass airflow sensor replacement. I approved over phone. Now my wife shows up to pick up car 750.00??? Whaaaat 

Miss L. 

on Yelp

3 years ago

I am leaving this review in the hopes that the Director in FInance will fix what they messed up on. I bought a car 3 months ago and I clearly bought the Silver Extended Warranty package, however on my ppw it says Bronze. I live in Arizona and I remember tlaking to the finance manager Monique Rodrigue z the different options. I specificlly told her I wanted the package that covered Maintenance because the heat here is really hard on the cars so we agreed to that and I thought thats what I signed. I also remember her, making m... read more

Doug S. 

on Yelp

3 years ago

They overcharged me over $5000 from what the salesperson told me LIE #1. Weeks later, their only way to 'fix' what they did to me, was to return the new vehicle and get a different one. Kevin told me he would get me the exact same vehicle, LIE #2. They didn't have any. I had already got my plates on my car, set up the Sirius/xm in it, had my Dashcam installed. Mike said that THEY would transfer ALL that, LIE #3. They did NONE of that. " You have to pay for that, we're not paying for it My new car came with several 'extr... read more

Melissa B. 

on Yelp

4 years ago

We purchased a car for our daughter from this dealership. The car had a crack in the windshield that goes all the way across- left to right, making it hard to see. We were promised a new windshield upon purchase. 16 days later, no windshield replacement still and no appt set. I called yesterday and left a message with a manager, no response. I'm not happy with the customer service AFTER our purchase. They were quick to replace a tire to have us come in to buy the car, but seem to not care about customer service after the fac... read more

Terri S. 

on Yelp

4 years ago

I purchased a 2019 Armada on the 23rd of June, it was returned on the 24th to have them turn off warning lights, returned on the 25th brought it to the service department because the gas indicator was malfunctioning. It was returned to me on the 28th of June I was told it was the fuel pump and they replaced it. I picked the Armada up... That was not the problem.. Its electrical..45 mins later I called the service tech to let him know that the problem was not fixed (I have Videos and Photos) I returned the vehicle on the 29th... read more