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ACA Group
- Financial Services
- Fort Lauderdale, FL
About this business
Welcome to ACA Group, where we fight for deceived, pressured, or taken advantage of timeshare owners, helping them achieve timeshare freedom. Our dedicated team protects you and your family from the long-term consequences of timeshare ownership with our legally binding and courthouse-documented cancellation services, eliminating stress and financial obligations. We guarantee 100% money back and proudly hold an A+ rating on the Better Business Bureau, reflecting our commitment to exceptional service and positive outcomes. Wit... read more
Location details
1901 NW 62nd St., 401, Fort Lauderdale, FL, 33309, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 10:00 p.m. | |
| Tue | 10:00 a.m. to 10:00 p.m. | |
| Wed | 10:00 a.m. to 10:00 p.m. | |
| Thu | 10:00 a.m. to 10:00 p.m. | |
| Fri | 10:00 a.m. to 10:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
This company handled my request to exit a time share ownership. I was clearly informed as the process required to achieve this request. They kept me informed as the process proceeded with courtesy and professionalism. I was very pleased with the success of exiting from this time share.
I have just begun our exit journey, and after searching the internet we came across ACA Group. I gave them a call and spoke with Claudius, after explaining to him our dilemma, he directed me to Dale. Dale explained everything it would take to exit and how soon we could be free of it. We would recommend ACA to anyone trying to escape the anchor of a time share
I was very hesitant about contacting another one of these companies that say they might be able to get me out of my timeshare. Once I spoke with the individual on the phone I was very impressed with their knowledge of timeshares and made me feel that I had finally reached someone that could help me. After a long conversation with some of the staff and exactly how they operate I felt that they were very knowledgeable and had the legal team available to get me out of one of the biggest mistakes I have ever made. So far they ha... read more
Business response:
Hi ****',Thank you for your thoughtful review and for giving us the opportunity to help you through this process. We completely understand the hesitation, and we're glad to hear that our team was able to earn your trust early on. Were committed to following through on everything we promised, and we appreciate you highlighting the professionalism of the team.That said, we hear your concern about the lack of recent updates. Well make sure someone from our client services team reaches out to get you up to speed right away. Your... read more
After checking with some companies that refused to take our case, I was skeptical that ACA Group would be able to help. However, after an extensive conversation with a ACA Group representative, we were assured that we were in the right place. We appreciated the regular updates on our case and were overjoyed to receive the telephone call telling us that we were no longer timeshare owners. ACA Group told us what they were going to do and then they did it! We won't hesitate to recommend ACA Group to friends and family who may n... read more
Business response:
Thank you, ******* and *******, for sharing your experience. Were so glad our team was able to provide the clarity and support you needed after a rocky start with other companies. Knowing that we could deliver on our promise and help you officially close this chapter means everything to us. Congratulations again, and thank you for your trust!
Just started working with the group and so far what a professional team
Business response:
Hi ******, Thank you for the 5-star review and your kudos to our team. We truly appreciate your taking the time to acknowledge our professionalism. We look forward to helping through the journey towards timeshare freedom.
I googled timeshare exit companies and one to pop up was ***. I love that ACA Group came with a BBB synopsis. After calling, I spoke to the first representative, Mr. *** ****, and I must say, his attention to my complaints, issues, and questions was very evident that he cared about my problems with the ********* company and ACA Group could help. ***, stayed on the phone with me for hours to answer all my questions. When listening to ***, I noticed that he was highly qualified for that job in directing me on my next steps. **... read more
Business response:
Thank you so much, *******, for taking the time to share such a thoughtful and powerful review.Were truly honored to have earned your trust. Your words reflect exactly what we strive to deliver a compassionate, professional experience grounded in real solutions and legal protection. Were especially proud of *** **** and the level of care and clarity he brought to your consultation. His dedication to helping our clients feel heard and supported is at the core of what we do here at ACA Group.We understand how frustrating and e... read more
So far so good I just wished that they would have told me about them going after my credit score and taking it all the way down. Because that still makes your credit look bad every single month. This stills adds up to bad credit and thats the bad part about it but other then that we will see how everything goes
Business response:
*****, thank you for your honest feedback and for taking the time to share your experience so far. We understand your concerns regarding the impact on your credit, and we truly appreciate the opportunity to clarify. While we do everything we can to support our clients through the cancellation process, we are always transparent that we cannot guarantee credit protection if a client decides to stop making payments to their resort. That decision, while often necessary in these cases, can potentially result in negative credit r... read more
The ACA Group was very great to work with efficient and very professional. The team was great to work with.
Business response:
Thank you for the great feedback, ********! Were glad to hear that your experience with our team has been efficient and professional so far. Were looking forward to continuing this journey with you and seeing it through to a successful resolution. If you ever have any questions along the way, were here to help. ACA Group Team
My husband and I were trapped in 2 timeshares,so I called them yesterday. They really care about what your going through and listen to everything you tell them. My husband and I are very grateful that their are still people who truly want to help you. We have just begun our journey to get out of timeshares and cannot wait to be free. If you need to get out of your timeshares don't hesitate to call ACA Group.
Business response:
*******,Thank you so much for your wonderful review and for trusting ACA Group with your timeshare exit journey. We're truly heartened to hear that you felt supported and listened to from the very start. It's our mission to provide genuine help to those in challenging timeshare situations, and your words affirm our commitment to this mission. We're excited to continue assisting you towards achieving your freedom from timeshares. Should you have any questions or need further assistance along the way, we're just a phone call a... read more
Frequently asked questions about ACA Group
How is ACA Group rated?
ACA Group has a 4.9 star rating with 169 reviews.
When is ACA Group open?
ACA Group is open now. It will close at 10:00 p.m.