AfterOurs Urgent Care Denver Southeast

Merry H. 

on Yelp

5 years ago

Would give 0 stars if I could. It appeared not to be first come first serve basis. Was one of the first few people to arrive and noticed several people were going in before us that had just come through the door. Tried to be patient but after seeing enough people go ahead, I asked if there was a problem and the man kept saying we were next. Not sure how this place operates but the man at the front desk was rude and seemed agitated with any question asked. Not a good visit at all, don't recommend. Also hate to point out, we w... read more

Cherie' H. 

on Yelp

5 years ago

This clinic has neglected my husband and I twice now. The first time was two years ago when he had severe pain in his leg. They made us wait for over an hour (no one else in the clinic btw) then wait another hour or more. We never saw one person except the front office lady the first 20 minutes of our entry. My husband was in such severe pain I decided to take him to the Er and left (without seeing one person in the clinic both in back and in front). We unfortunately found out my husband had cancer that same night at the ER.... read more

Cherie' H. 

on Yelp

5 years ago

This clinic has neglected my husband and I twice now. The first time was two years ago when he had severe pain in his leg. They made us wait for over an hour (no one else in the clinic btw) then wait another hour or more. We never saw one person except the front office lady the first 20 minutes of our entry. My husband was in such severe pain I decided to take him to the Er and left (without seeing one person in the clinic both in back and in front). We unfortunately found out my husband had cancer that same night at the ER.... read more

Kalen T. 

on Yelp

5 years ago

I went here because I was having trouble breathing due to Bronchitis and was worried that it may have escalated to pneumonia. I had to wait over an hour and then had zero procedures done except blood pressure and temperature. Then the doctor or nurse who saw me only made things worse by making me believe things were much worse then they were. They did this by saying I had high blood pressure and sent me to the emergency room. Once at the emergency room the doctor said my blood pressure was normal for someone going for a shor... read more

Kalen T. 

on Yelp

5 years ago

I went here because I was having trouble breathing due to Bronchitis and was worried that it may have escalated to pneumonia. I had to wait over an hour and then had zero procedures done except blood pressure and temperature. Then the doctor or nurse who saw me only made things worse by making me believe things were much worse then they were. They did this by saying I had high blood pressure and sent me to the emergency room. Once at the emergency room the doctor said my blood pressure was normal for someone going for a shor... read more

Calvin L. 

on Yelp

5 years ago

This place is a mess. The guy at the front desk is useless and tells everyone that this urgent care facility is not within their insurance network. I checked in network providers before coming in and this location was clearly listed. I checked again after he told me I was not in network. Then, when I proceeded to sign in USING THEIR SYSTEM, it showed that I was in network with a $35 co-pay. They need to train their front desk staff to understand how to properly read insurance coverage information. I feel sorry for the patien... read more

Calvin L. 

on Yelp

5 years ago

This place is a mess. The guy at the front desk is useless and tells everyone that this urgent care facility is not within their insurance network. I checked in network providers before coming in and this location was clearly listed. I checked again after he told me I was not in network. Then, when I proceeded to sign in USING THEIR SYSTEM, it showed that I was in network with a $35 co-pay. They need to train their front desk staff to understand how to properly read insurance coverage information. I feel sorry for the patien... read more

Deborah S. 

on Yelp

5 years ago

They use an app that misread my insurance benefits, so I had to call my insurance. Their billing people were unavailable and the nice person at the front desk isn't authorized to help. Eventually they told me that I could just pay my copay, but there was a significant delay and they could not assure me what my bill would be. My insurance rep did eventually reach a customer care person, but she was also unable to resolve the issue. In short, although I had a live insurance rep on the phone, no one authoritatively affirming th... read more

Deborah S. 

on Yelp

5 years ago

They use an app that misread my insurance benefits, so I had to call my insurance. Their billing people were unavailable and the nice person at the front desk isn't authorized to help. Eventually they told me that I could just pay my copay, but there was a significant delay and they could not assure me what my bill would be. My insurance rep did eventually reach a customer care person, but she was also unable to resolve the issue. In short, although I had a live insurance rep on the phone, no one authoritatively affirming th... read more