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AfterOurs Urgent Care Denver Southeast
- Urgent Care
- Denver, CO
About this business
Location details
6895 East Hampden Avenue, Denver, CO, 80224, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 11:00 p.m. | |
| Tue | 8:00 a.m. to 11:00 p.m. | |
| Wed | 8:00 a.m. to 11:00 p.m. | |
| Thu | 8:00 a.m. to 11:00 p.m. | |
| Fri | 8:00 a.m. to 11:00 p.m. | |
| Sat | 8:00 a.m. to 11:00 p.m. | |
| Sun | 8:00 a.m. to 11:00 p.m. |
I took my girlfriend in after she got her positive Covid test results via email from a test she took the previous day, while mine were returned as negative. Our attempt was to to get a second opinion through rapid testing. We were immediately approached by the front desk individual who rudely told her to get out and don't come back after finding out about her positive test results, regardless of her wearing a mask and taking necessary precaution. This individual who went on his BS power trip was not even wearing a mask himse... read more
I honestly have no real issue with this place, for the most part you get quick service and for the most part they're helpful and they even offer payment plans if needed. The issue I have with this place is how rude the front desk girl was. I was trying to locate the "needed insurance card" even tho our benefits were already confirmed. And after hassling me with nothing but the charm of Oscar the grouch, her co-worker informed her the card wasn't even needed as long as benefits were confirmed.... pretty frustrating and super ... read more
I honestly have no real issue with this place, for the most part you get quick service and for the most part they're helpful and they even offer payment plans if needed. The issue I have with this place is how rude the front desk girl was. I was trying to locate the "needed insurance card" even tho our benefits were already confirmed. And after hassling me with nothing but the charm of Oscar the grouch, her co-worker informed her the card wasn't even needed as long as benefits were confirmed.... pretty frustrating and super ... read more
I wish I could give a negative star rating or apply none at all because it's so undeserving. I have never been so upset at the way my husband was treated not once but twice at this place. It is hard times for everyone and I understand there are some circumstances that can't be helped but to turn away a customer who is in need of medical attention because they need to pay out of pocket is beyond me. Why offer self pay as an option yet when a customer comes in and claims they need to pay out of pocket, refuse to help them? Wha... read more
Business response:
Hi Tiffany, Thank you so much for leaving us feedback about your visit. We are happy to offer self-pay options to patients without insurance. Payment is due at the time of service or we have convenient payment plans to assist patients who are unable to pay in full at the time of their visit. We would never turn a patient away because of lack of insurance! Please contact our Director of Client Services ASAP (303-407-0523) so that we can get more information about the date/time you visited our clinic. We want all of our pa... read more
I wish I could give a negative star rating or apply none at all because it's so undeserving. I have never been so upset at the way my husband was treated not once but twice at this place. It is hard times for everyone and I understand there are some circumstances that can't be helped but to turn away a customer who is in need of medical attention because they need to pay out of pocket is beyond me. Why offer self pay as an option yet when a customer comes in and claims they need to pay out of pocket, refuse to help them? Wha... read more
Business response:
Hi Tiffany, Thank you so much for leaving us feedback about your visit. We are happy to offer self-pay options to patients without insurance. Payment is due at the time of service or we have convenient payment plans to assist patients who are unable to pay in full at the time of their visit. We would never turn a patient away because of lack of insurance! Please contact our Director of Client Services ASAP (303-407-0523) so that we can get more information about the date/time you visited our clinic. We want all of our pa... read more
Kimberly, thank you for your prompt reply, action plan and taking the time to listen to me. I am very thankful not only for you reaching out to me, but the actual sympathy you expressed hearing my story. Thank you again for your time today, listening to my entire ordeal again and providing me with the validation that the way we were treated was wrong. Speaking with you not only lifted the constant replay going on in my head from that night, but also gave me the confidence you are a true caring professional in the healthcare ... read more
Business response:
Larissa, It was a pleasure speaking with you today. Patient satisfaction is very important to us and our goal is to ensure that every patient feels well taken care of and better off for having chosen us. I truly apologize that this was not your experience while visiting our clinic. Thank you for taking the time to share your experience with me - your feedback allows us the opportunity to identify areas where we can improve. Per our conversation, I have shared your concerns with our CEO and we will be following up with al... read more
Kimberly, thank you for your prompt reply, action plan and taking the time to listen to me. I am very thankful not only for you reaching out to me, but the actual sympathy you expressed hearing my story. Thank you again for your time today, listening to my entire ordeal again and providing me with the validation that the way we were treated was wrong. Speaking with you not only lifted the constant replay going on in my head from that night, but also gave me the confidence you are a true caring professional in the healthcare ... read more
Business response:
Larissa, It was a pleasure speaking with you today. Patient satisfaction is very important to us and our goal is to ensure that every patient feels well taken care of and better off for having chosen us. I truly apologize that this was not your experience while visiting our clinic. Thank you for taking the time to share your experience with me - your feedback allows us the opportunity to identify areas where we can improve. Per our conversation, I have shared your concerns with our CEO and we will be following up with al... read more
I was able to get an appointment for Covid testing right away. When I got there 5 people were in the waiting room ahead of me. I had to wait an hour and 15 min to see the nurse. Once I saw the nurse she took my temperature then I saw the test tech. I told him it was 15 days since I knew I was in contact with an known infected person. At that point he refused to give me a PCR test and told me since I did not have symptoms and it's been over 14 days since the exposure the test would come out negative. What a waste of time. F... read more
Would give 0 stars if I could. It appeared not to be first come first serve basis. Was one of the first few people to arrive and noticed several people were going in before us that had just come through the door. Tried to be patient but after seeing enough people go ahead, I asked if there was a problem and the man kept saying we were next. Not sure how this place operates but the man at the front desk was rude and seemed agitated with any question asked. Not a good visit at all, don't recommend. Also hate to point out, we w... read more
Frequently asked questions about AfterOurs Urgent Care Denver Southeast
How is AfterOurs Urgent Care Denver Southeast rated?
AfterOurs Urgent Care Denver Southeast has a 3.9 star rating with 2,244 reviews.
When is AfterOurs Urgent Care Denver Southeast open?
AfterOurs Urgent Care Denver Southeast is open now. It will close at 11:00 p.m.