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Airpark Dodge Chrysler Jeep
- Car Dealers
- Scottsdale, AZ
About this business
Location details
7801 E Frank Lloyd Wright Blvd, Scottsdale, AZ, 85260, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Overall not bad calls policy on trades not being rated above good no matter what sucks
Business response:
We appreciate that you found your overall experience to be positive. We understand your concerns about our trade evaluation policies and how they may impact the value assessment of your vehicle.
I was told that I had two recalls on my Dodge Laramie with Johnny, he said he saw them as recalls. Once I arrived at the dealership, I was told there was only 1. They could do nothing about the backup camera with a completly blank blue screen. I've been told by 2 other setvice people at different dealerships that there was a recall on this and nithing was done. My truck has always been washed when it was returned from your dealership, and that was not done either.
Business response:
We understand how disappointing it must have been to arrive expecting two recalls to be addressed—especially after being told by Johnny and other service professionals that the backup camera issue might be covered—only to find out that only one recall was confirmed in our system and that we were unable to assist further. We also regret that your vehicle was not returned washed, as you’ve come to expect from previous visits. That attention to detail matters, and we clearly missed the mark this time. Please reach out to Jim Co... read more
Didn’t have to wait to check in for my appt. However was then told it could be 90 min. Would have liked to know that. Good news it took only 45 min, but I was disappointed to see that it wasn’t run through the car wash. Disappointed big time in that.
Business response:
Thank you for your feedback, Zak! We're glad to hear your appointment went quicker than expected, but we apologize for any miscommunication regarding the wait time and car wash. Your comments help us improve, and we appreciate you sharing your experience with us.
recently purchased a 2019 Wrangler, after having it two days the battery died, called our salesmen Marcos, he had us tow the jeep in from El Mirage $100.00 tow bill, get a call from Rachel from internal used car, she stated we would have to purchase a new battery, after arguing the point that it was a fresh purchase, they agreed on replacing the battery, turned out to be the alternator and the it was the power pack, vehicle sat there for a week for the repairs, get a call this past Friday saying the Jeep was ready for pick, ... read more
Business response:
We know you were in touch with several members of our team, and we appreciate your persistence in getting the matter addressed. While it’s clear this fell short of the smooth, confident process we aim to provide, your feedback helps us recognize where communication and expectations may need to be improved. If you’re open to discussing your experience further, please reach out to our General Manager, Bryan Hrabe, at bhrabe@vtaig.com.
Purchased a new 2025 Ram 2500. Upon delivery discovered multiple light surface scratches on nearly every body panel; one interior blemish as well. These were noted not only by myself, the purchaser, but also the saleman and his assiting sale manager. They both stated these will be addressed by the dealership at no charge. I agreed verbally, a gentlemans arranegment if you will, nothing in writing; my mistake in hindsigh. After multiple trips to the dealer, only one scratch has been removed from the body of the truck and the ... read more
Business response:
We understand how important it is to have every detail addressed to your satisfaction, and we regret that the follow-up on the surface scratches and interior blemish hasn’t met your expectations yet. Please feel free to reach out directly to our General Manager, Bryan Hrabe, at bhrabe@vtaig.com.
Took my Ram to have the AC fixed back in August on 2024 paid over $1500 to have it fixed, didn’t drive my truck from Sept 5 to Jan 2025 due to surgery… once it got warm outside I realized the AC still wasn’t cold or blowing hard, took it back to the dealership for them to try to charge me close to $200 to have the cabin air filter replaced (which I know I had just replaced that same month when I got an oil change) and said that was the cause of the airflow/cold air issue. So what did I pay $1500 for in August last year and w... read more
Business response:
We understand how frustrating it must feel to invest in a major AC repair and still be left without the level of performance you expected, especially after a period of not using your truck. It’s clear you’ve taken steps to maintain your Ram properly, including having the cabin air filter replaced, and we recognize your concerns about the explanation you were given when you returned. You have every right to expect clarity and value in the service you receive, and we want to make sure your questions are fully addressed. Please... read more
Very disrespectful with the whole process. Treated me like I didn’t know anything and the deal took 3 weeks which I wasn’t aware of. I had to fight for the deal and travel over 1000 to get to the dealership and back. Unprofessional service and the finance person was rude and upset because we got a better deal after two days of back and forth. Had to take two days off work because no one wanted to help me. Was charged 2,000 more for the vehicle. They said APR was goi my to be 8.9 but it’s at 10.2.
Business response:
We aim to provide a transparent and respectful experience for everyone who visits our dealership. It sounds like the process took longer than expected, and we understand how that can be frustrating, especially with the travel involved. Our team works hard to offer competitive deals, and we want to make sure financing details are clear from the start. If you’d like to discuss your experience in more detail, please don’t hesitate to contact our General Manager, Bryan Hrabe, at bhrabe@vtaig.com.
I asked questions on what was needed at the mileage I was at and didn't get the right answer as the car was only booked in for an oil change and a look over at 40k On the day of the booking no one spoke to me as I stood waiting. Finally someone asked if I could be helped. I was told my service manager was off sick then left, I said um ok so is someone else going to help me? Yes let's get you booked back in. Booked back in? I just drove 20 minutes to get here! They reluctantly booked me in and got the work done. I can't belie... read more
Business response:
We understand how important clear communication and attentive service are, especially when it comes to your vehicle’s care and your valuable time. It’s disappointing to hear that your visit didn’t meet the expectations we strive for at our dealership. We appreciate you bringing these details to our attention, including the wait and the confusion about your service needs, as well as the billing concern you encountered. If you’d like to discuss this further or have any remaining concerns, please feel free to reach out directly... read more
we were told the underpinnings of the car we bought were sound and good. we bought it and added. a 5k improvement only to find the car had not been completely fixed and we are stuck with a leaking damaged cv joint we have to pay to repair. we are sending the dealership the cost of that repair.
Business response:
We understand how frustrating it must be to encounter unexpected issues after making such a significant investment and adding improvements to your vehicle. This is certainly not the kind of situation we want any of our customers to face. If you haven’t already, we encourage you to reach out to General Manager, Bryan Hrabe, at bhrabe@vtaig.com.
Frequently asked questions about Airpark Dodge Chrysler Jeep
How is Airpark Dodge Chrysler Jeep rated?
Airpark Dodge Chrysler Jeep has a 4.3 star rating with 9,400 reviews.
When is Airpark Dodge Chrysler Jeep open?
Airpark Dodge Chrysler Jeep is closed now. It will open at 8:00 a.m.