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Airpark Dodge Chrysler Jeep
- Car Dealers
- Scottsdale, AZ
About this business
Location details
7801 E Frank Lloyd Wright Blvd, Scottsdale, AZ, 85260, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
I’ve had multiple horrible experiences. I live in Scottsdale. I purposely take my vehicles all the way to Peoria Jeep dealers I’m only a couple miles from here dealer. I spent thousands of dollars to have nothing fixed and be lied to.
Business response:
Alex, we always strive to provide the best service, and it's disappointing to learn we fell short in your case. We take your concerns seriously, and we would appreciate the opportunity to make things right. Please reach out to Jim Cole, our Service Manager, at 480-607-8580 so we can further investigate the situation.
I arrived to my appointment early which was somehow a problem. My oil change too 2.5 hours and my vehicle wasn’t washed.
Business response:
We understand your time is valuable, and we regret that your oil change took longer than expected. We also apologize for not meeting expectations regarding the vehicle wash. We strive to provide a seamless and efficient experience for all of our customers, and we appreciate you bringing this matter to our attention. If you'd like to discuss this further or have any other concerns, please don’t hesitate to reach out to Jim Cole, Service Manager, at 480-607-8580.
Way over priced! Charged me $610 to diagnose and change ONE spark plug! Will not go back and will not recommend.
Business response:
We understand how important it is to feel like you’re getting value for your money, and we sincerely regret that you felt the pricing for your service was not justified. We strive to offer transparent and competitive pricing for all of our services, and we will take your comments into consideration as we continue to evaluate our processes. If you would like to discuss your experience further, please don’t hesitate to reach out to Jim Cole, Service Manager, at 480-607-8580.
Service rep was friendly and somewhat helpful but not mechanically savvy. The list of needed repair items seemed complete, but it conflicted with the inspection report which I felt was bogus, false and contradictory. For example, the tires were bad yet listed as passed. Attention to detail was not practiced during the visual inspection. I'm not sure I would recommend Air Park to friends. p.s. Awesome parts dept.! Thanks for the donut.
Business response:
It’s always our goal to provide a positive and seamless visit, so we’re sorry to learn about the concerns you had regarding the inspection report and attention to detail during the visual inspection. We strive to maintain accuracy and thoroughness in every aspect of our service, and your feedback is invaluable in helping us improve. Our Service Manager, Jim Cole, would be happy to discuss this further with you to address your concerns and ensure clarity moving forward. Please feel free to reach out to him at 480-607-8580.
Don’t need to tell an owner all the things wrong with their car when all they want is to pass emissions
Business response:
We understand that your primary goal is to pass emissions, and we aim to focus on what's most important to you. We appreciate your input and will take it into consideration to better align our services with your expectations. For any further assistance, please feel free to reach out to Bryan Hrabe, General Manager, at bhrabe@vtaig.com.
I was really happy with the deal we got and that they were willing to work with us to make it happen. The paperwork at the end had several typos including our street address and phone numbers so the attention to detail is majorly lacking. We also had an issue with our vehicle making a Darth Vader noise when the ac was on which we notified them immediately of after purchasing. Unfortunately since it isn’t considered a safety issue and all the paperwork was signed nothing could be done and it’s my problem now.
Business response:
Thanks for your feedback! We're glad you were happy with the deal and appreciate your insights. We take attention to detail seriously and will address your concerns with the paperwork. We're sorry to hear about the vehicle issue and value your experience as we strive to improve.
Theyvchare 3 percent extra to use a credit card. That is pretty outrageous since their fees are already too high.
Business response:
We understand that the credit card fee might feel unexpected, and we value your feedback on this matter. Our goal is to provide quality service while being as transparent as possible. If you’d like to discuss your experience further, Jim Cole, our Service Manager, would be happy to assist you. He can be reached at 480-607-8580.
Unfortunately, I did not have a good experience purchasing my new Jeep. After negotiating a price, shaking hands and signing some preliminary paperwork I was asked to wait in the lobby for financing and final paperwork. As I sat waiting for 45, I happily texted friends and family about my new Jeep. Then everything went downhill. The manger came over and said he had been using the wrong numbers to negotiate. He had given me a price for a 2024 not a 2025. Even though the paperwork said 2025 and never was a 2024 wrangler sport ... read more
Business response:
We understand how frustrating it must have been to have your excitement about purchasing your new Jeep dampened by the unexpected pricing issue. It’s disappointing to hear that the initial agreement was not honored and that the situation created confusion and stress during what should have been a celebratory moment. We invite you to reach out to Bryan Hrabe, our General Manager, at bhrabe@vtaig.com for a more detailed discussion about your experience.
I wasn’t able to test drive the vehicle because the battery was dead at the lot. The dealership said they would not change the battery unless I was purchasing the vehicle. If I would have test drove the car, I would have not purchased the vehicle. I had issues with my vehicle day 1 with a rattling dash and my screen flickered black 3 times within the first few days. I went to the dealership and let them know I would like to return the vehicle but was unsuccessful. I would not recommend this dealership to anyone.
Business response:
We understand the importance of a smooth and seamless experience when purchasing a vehicle. We take your concerns seriously and are committed to ensuring that all aspects of your visit meet your expectations. If you would like to discuss your experience further, please feel free to contact General Manager, Bryan Hrabe, at bhrabe@vtaig.com.
Frequently asked questions about Airpark Dodge Chrysler Jeep
How is Airpark Dodge Chrysler Jeep rated?
Airpark Dodge Chrysler Jeep has a 4.3 star rating with 9,400 reviews.
When is Airpark Dodge Chrysler Jeep open?
Airpark Dodge Chrysler Jeep is closed now. It will open at 8:00 a.m.