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Airpark Dodge Chrysler Jeep
- Car Dealers
- Scottsdale, AZ
About this business
Location details
7801 E Frank Lloyd Wright Blvd, Scottsdale, AZ, 85260, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Buying the vehicle was the best experience. Waiting to get the passenger seat belt fixed took over a month. Ee were not able to use the Jeep with anybody in the passenger seat for a month.
Business response:
Thank you for your feedback! We're so glad to hear that the vehicle purchase experience was great. We apologize for the delay in getting the passenger seat belt fixed and understand how inconvenient that must have been. Your patience is greatly appreciated, and we will continue working to improve our service. Thank you for choosing us!
Definitely WOULDN'T RECOMMEND! !!!! 3/27 I contacted them about a car. ROB T. my salesman seemed genuine and straight up. We agreed 53,988 for the car and 18,500 for my trade in. I put the application in and got approved, once I got on the phone with the finance manager he told me the price and sent the paperwork which the price was for 55,988 which was higher than our agreement but I let that red flag go because they let me take advantage of 45 days no payment. I was VERY transparent with ROB and letting him know before the... read more
Business response:
We understand how frustrating it must feel to be in your situation—especially when expectations were set and not followed through on in the way you anticipated. Your experience as described doesn’t reflect the level of service we aim to provide, and we recognize how disappointing this must be, especially when you've made every effort to keep communication clear and timely. We encourage you to reach out to our General Manager, Bryan Hrabe, who can take a closer look at your situation and work toward a resolution. You can reac... read more
Have purchased 4 cars from this dealership Always the usual back and forth but never experienced any one like Shane Basilone, Rude and condescending just didn't seem like he had any customer service rather " it matters not what you want buy the car i'm telling you to buy not interested in what you think and want" I will not return to this dealership as customer service comes last. The only Positive was Bryan Hrabe the general manager , he is very good but Shane .............never again
Business response:
We appreciate your loyalty in choosing our dealership for your vehicle purchases and regret that this experience did not meet your expectations. Customer service is extremely important to us, and we’re disappointed to hear about your interaction with Shane. Your feedback is valuable, and we’d like the opportunity to address your concerns. Please reach out to our General Manager, Bryan Hrabe, at bhrabe@vtaig.com so he can discuss this matter with you directly.
This dealership completely and totally lacks integrity and accountability. My initial experience was fine, typical of every previous dealership experience. However, after purchasing a certified used car for my wife and leasing a vehicle for myself. The trouble began, my wife left dealership and went to pick up our kids from school when all the dashboard lights started to flash. She was panicked and confused as the dealership said everything was good upon leaving. Came to find out aside from lights there was no oil in engine.... read more
Business response:
We understand your concerns regarding the integrity and accountability of our service. It is important to us that our customers feel supported, and we would like to investigate this matter further. Please reach out to General Manager, Bryan Hrabe, at bhrabe@vtaig.com to learn more about the situation.
This is my 3rd car I’ve purchased here and unfortunately it will be the last. I’ve been a loyal customer for years and it’s a shame how I’ve been treated. I traded in my car last Monday and requested that my wheels and tires be switched to my new car since they were new and the car I was buying had bald tires. I thought they were being nice until I drove off the lot and all tires went red because the TPMS failed. I brought back the car and they supposedly fixed it but once again when I drove away it showed failed TPMS system... read more
Business response:
We appreciate your loyalty over the years and understand your frustration with the TPMS issue and the lack of communication. We encourage you to reach out to General Manager, Bryan Hrabe, at bhrabe@vtaig.com for further assistance in resolving this matter.
Service department releases my truck not repaired Always. Check history for incompetent work. Ram trucks don't hold up. Never buy one again and never recommend.
Business response:
We take all customer concerns seriously and strive to improve our services. Your comments about the repairs and the performance of Ram trucks are noted, and we encourage you to reach out to Jim Cole, Service Manager, at 480-607-8580 directly to discuss this further.
Terrible experience. Multiple errors in the calculation of the deal. Multiple paperwork errors. The follow up documents sent to me were not even for my transaction. Multiple deceptive practices. I realize today that i have been charged $2000 for a warranty that i expressly stated I did not want. I think i am going to file a consumer report to the BBB and possible a predatory lending practices complaint if that is possible. I will figure that out next week.
Business response:
We understand more about the issues you faced with the calculation of the deal and the warranty charge. Please reach out to General Manager, Bryan Hrabe, at bhrabe@vtaig.com directly to discuss this further and help us resolve your concerns.
The problem was misdiagnosed as a bad clutch with a $6,000 repair estimate not covered by warranty. A second review by a second shop revealed the issue as a shift linkage covered by warranty. Will never bring my Dodge in for repairs or maintenance needs or new vehicle purchases to your stealership again.
Business response:
We apologize for the misdiagnosis regarding your vehicle's issue and the inconvenience it caused. We strive to provide accurate assessments and appreciate your feedback. Please reach out to Jim Cole, Service Manager, at 480-607-8580 to discuss this matter further.
Job was billed higher than quoted. Nothing seems to go smooth. Poor techs. Poor commincation.
Business response:
We strive for high standards and it seems we fell short in your case. Please reach out to Jim Cole, Service Manager, at 480-607-8580 to discuss your concerns further.
Frequently asked questions about Airpark Dodge Chrysler Jeep
How is Airpark Dodge Chrysler Jeep rated?
Airpark Dodge Chrysler Jeep has a 4.3 star rating with 9,400 reviews.
When is Airpark Dodge Chrysler Jeep open?
Airpark Dodge Chrysler Jeep is closed now. It will open at 8:00 a.m.