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Airpark Dodge Chrysler Jeep
- Car Dealers
- Scottsdale, AZ
About this business
Location details
7801 E Frank Lloyd Wright Blvd, Scottsdale, AZ, 85260, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
All issues addressed. Technician did not communicate with service advisor properly and as a result service was not completed on time.
Business response:
Thanks for the great rating, Matt! We appreciate your feedback and are sorry to hear about the communication hiccup. We're continuously working to improve our processes to ensure timely service. Your experience helps us grow, and we hope to serve you even better next time!
Whatever the opposite of customer service fits here. Unbelievable hassle, runaround and “I can’t make that decision” I’ve ever seen - even for an old fashioned car dealership like Airpark. Could not be more displeased and only attorney involvement solved the problem. (And I am a 3-car purchase, and 4 car Jeep and dodge service customer for two decades). This situation even had another Jeep dealer advocating and defending us!
They had my car for over a month. They refused to give me a rental, even though there was a staircase that was established to replace what we're obviously manufacturers defects., when they replaced the rear differential, they never bothered to lining the vehicle and they have repeatedly ignored any phone calls for me to bring the car back so I've been forced to take it to another dealer that showed that the alignment was never done. Camber was completely off. Everything was out of spec and this was supposedly a staircase aft... read more
Business response:
We understand how frustrating it must have been to be without your vehicle for such an extended period and to face challenges in getting the necessary repairs addressed. It’s concerning to hear about the alignment issue after the differential replacement, as well as the difficulties you encountered in reaching our team. We would appreciate the opportunity to review your situation further and discuss how we can assist. Please reach out to Jim Cole, Service Manager, at 480-607-8580 at your earliest convenience.
the truck was not ready to go as promised. everything else was excellent the issues with the mud flaps took too long to resolve
Business response:
Thanks for your feedback! We're glad to hear you enjoyed the overall experience, but we apologize for the delays with the truck and mud flaps. We’re working hard to improve our processes to ensure everything is ready on time in the future. Your input is valuable to us!
Ryan (Sales) was unprofessional rude and his behavior is fully supported by Brian the GM. I would not recommend this dealership to my worst enemy. Keith was the only one that was professional during my visit.
My jeep rubicon is still in the service department since late November i only had it for less than 3 weeks so far not good
Business response:
We understand how frustrating it must be to have your Jeep Rubicon in service for such an extended period, especially after only having it for a short time. Our team is committed to getting you back on the road as soon as possible, and we would like to discuss your situation further to see how we can assist. Please reach out to Jim Cole, our Service Manager, at 480-607-8580 so we can provide you with an update and address any concerns you may have.
Upset their charging customers 3% for using a visa charge card. They should eat the bank fees as before. Cheesy
Business response:
We appreciate your feedback! While we understand the frustration regarding the card fee, we’ve made this change to ensure we can continue offering quality services. Your input is valuable, and we’ll keep it in mind as we evaluate our policies moving forward. Thank you for sharing your thoughts!
Made an appointment for Monday. Vehicle didn’t even get LOOKED at till the following Monday. I had to pay for a rental while my car was sitting in a parking lot for no reason which made me REALLY frustrated to put it mildly. The guy in charge of my service was nice enough and def handled me voicing my frustrations with a high degree of professionalism. According by to him, he didn’t have any control over anything. Not enough techs only one of which could work on my truck because of the air suspension. Apparently he’s the onl... read more
Business response:
We understand your frustration with the delays, rental car costs, and the overall handling of your service. While we’re glad to hear the Service Manager handled your frustrations professionally, we regret that the rest of the process didn’t meet your expectations, especially regarding communication and vehicle cleanliness. We value your feedback and will use it to improve. If you'd like to discuss further, please reach out to Jim Cole, Service Manager, at 480-607-8580.
My car has been to this location for warranty work over 6 times over a month with no car! Issue still not fixed! Can’t get a loaner car and I’m still having major issues!
Business response:
We understand how frustrating it can be to deal with ongoing repairs and the lack of a loaner car, especially when your vehicle is under warranty. We want to assure you that we take these matters seriously and are committed to resolving them promptly. Please reach out to Jim Cole, Service Manager, at 480-607-8580 so we can discuss a resolution and address any concerns you may have.
Frequently asked questions about Airpark Dodge Chrysler Jeep
How is Airpark Dodge Chrysler Jeep rated?
Airpark Dodge Chrysler Jeep has a 4.3 star rating with 9,400 reviews.
When is Airpark Dodge Chrysler Jeep open?
Airpark Dodge Chrysler Jeep is closed now. It will open at 8:00 a.m.