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Airpark Dodge Chrysler Jeep
- Car Dealers
- Scottsdale, AZ
About this business
Location details
7801 E Frank Lloyd Wright Blvd, Scottsdale, AZ, 85260, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Job not completed as agreed. Car was in three times for sunroof. Now completed radio replaced, but storage compartment not functioning per factory settings
Business response:
Thanks for your feedback, Donn. We’re glad to hear the radio is replaced, but we apologize for the ongoing issues with the sunroof and storage compartment. Your concerns are important to us, and we’ll work to ensure everything meets your expectations. Your patience is appreciated!
The transmission went out on my brand new 2025 Ram one week after I bought it. My vehicle was in the shop for 13 days for repairs. When I got the vehicle back it had an exhaust leak so I took it back. I waited about 2 hours for them to tell me they didn't have the parts to fix it so I'm driving it around with an exhaust leak.
Business response:
We understand how frustrating it must be to experience multiple issues with your new 2025 Ram, especially so soon after your purchase. Waiting for repairs and then encountering an exhaust leak is not the experience anyone expects, and we want to make sure your concerns are addressed thoroughly. To get this resolved as quickly as possible, please reach out to Jim Cole, our Service Manager, at 480-607-8580.
My Sales Advisor, Kim Anderson, has been great to work with, however, on my last visit the tech assigned to my car failed to complete the task and fix the problem. I will have to reschedule.
Business response:
We appreciate your feedback! We're glad to hear Kim provided great service. We apologize for the tech’s oversight and understand the inconvenience. We'll ensure this is addressed to improve future visits. Thank you for your patience, and we look forward to serving you better next time!
End deal was not as proposed and have had the car now several days with no plate. They rush through sign sign sign and you end up with stuff you did not want and a higher payment
Business response:
We understand that your experience didn't meet your expectations, and we sincerely regret that the final details of your deal were not as initially proposed. To address the issues you’ve raised, please reach out to our General Manager, Bryan Hrabe, at bhrabe@vtaig.com.
This place doesn't give a crap about you after your warranty expires. Asked them to perform warranty work while I was still in warranty but then of course, 3,000 miles after my warranty expired, they tell me I they found all of the issues but now I am liable for the price. I brought my jeep in 2 years ago for this issue and they claim they never found it. Every single time I brought my jeep in for service I'd ask them to check for a sound coming from the front wheel wells but it wasn't until after my warranty expired, they t... read more
Business response:
We understand your frustration and appreciate you taking the time to share your concerns. It’s disheartening to hear about your experience with your Jeep and the challenges you’ve faced with the warranty process. Your feedback about being proactive with your concerns but not receiving timely resolutions is something we take seriously. We’d like to ensure that your experience is reviewed further. Please reach out to our General Manager, Bryan Hrabe, at bhrabe@vtaig.com so we can better understand the situation and work toward... read more
Our interaction with the staff was not friendly. We felt that our concerns were met with skepticism. Very transactional experience and we will find a different dealership to work with next time. The speed at which the repair was done, however, exceeded our expectations.
Business response:
We regret to hear that your interaction with our team did not feel welcoming or supportive. Ensuring that every customer feels valued is incredibly important to us, and your comments will help us reflect on how we can do better. On a positive note, we're glad to know the speed of the repair met your expectations. We’d appreciate the opportunity to discuss your experience further and address your concerns directly. Please feel free to reach out to Jim Cole, our Service Manager, at 480-607-8580.
The dealership is nice but customer service is horrible. Especially for buying a brand new new truck.
Business response:
Vehicle was not washed or fueled and ready when I got there to pick it up. Dealership could not find the keys to the vehicle then once the keys were found They could not locate the vehicle. I sat in the parking lot waiting for the vehicle for 3 hours. When the vehicle came out finally it was not washed the vehicle was filthy and not filled up. They did take the vehicle and filled it up. But after waiting 3 hours this should have of been done before I got there to pick up the vehicle. Not one person went over the vehicle to e... read more
Started out accommodating and the issue was unable to be corrected after trying to replace multiple parts. Escalated to the service manager and he denied noticing the concern that myself, the service adviser and technician all agreed to have noticed and that they had already Initiated 3 repairs on. Was told “that’s just how these trucks are” my the service manager. He tried to convince me that his diesel specific technician had told him my concern was standard. Had to get Chrysler involved and the issue was then fixed even t... read more
Business response:
We are committed to delivering honest and dependable service, and it's concerning to hear about the challenges you faced. Your detailed account helps us understand where we fell short in meeting your expectations. We value transparency and fairness in all interactions, and we regret that this was not the impression you received during your visit. For further clarification or resolution, we encourage you to reach out to Jim Cole, Service Manager, at 480-607-8580.
The service takes 1 week to be done, I have to be calling them to get an update. And even calling my agent never answered my calls. It was a really bad experience
Business response:
Michelle, it’s concerning to learn that you had to wait a week for your service to be completed and struggled to get updates or responses. We understand how important timely communication is and want to address this situation further. Please reach out to Jim Cole, our Service Manager, at 480-607-8580 to discuss your experience in greater detail.
Frequently asked questions about Airpark Dodge Chrysler Jeep
How is Airpark Dodge Chrysler Jeep rated?
Airpark Dodge Chrysler Jeep has a 4.3 star rating with 9,400 reviews.
When is Airpark Dodge Chrysler Jeep open?
Airpark Dodge Chrysler Jeep is closed now. It will open at 8:00 a.m.