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Al Hendrickson Toyota
- Car Dealers
- Coconut Creek, FL
About this business
Location details
5201 W Sample Rd, Coconut Creek, FL, 33073, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 8:00 p.m. |
Drove from Sarasota Florida to purchase a car over a 3 hour drive, get to the dealership at around 9:45 pm (yes I know they were closing soon like i said 3 hour drive) the person I was dealing with that I literally spoke to while I was pulling into the lot left and did not introduce himself to me, the sales person he asked me to see left without saying anything to me as well, another salesperson named Willy was there to help (super nice guy), took us on a ride and let the finance manager know I was there. Once in the F&I off... read more
Business response:
Jayme- I'm very sorry to hear that we disappointed you, as well as for the miscommunication. As far as the fees are concerned: Online, we put a disclaimer on the bottom of every single vehicle that tells you exactly what each fee is to the penny. Again, I apologize for the experience and the long trip you had to take. We hope one day in the future we will have another opportunity to earn your business. Thank you- Joe Diaz- Vice President of Used Cars- 954-972-1100
i test drove used hyundai santa fe few weeks ago. Came in this weekend to get it. manager would not budge on price. Total would be more then 18, 000 grand out the door. santa fe had 69, 000 miles. said price to high for that price. still wouldnt budge. i saw sign on the wall if car you looked at one day might not be their next time you come. guess what car is still on the lot. unacceptable and dont fall for their shadey bussiness. funny i was referred from friend to go their. my friend said they would work with me on the pri... read more
Business response:
Mike - I'm sorry to hear that we lost your business. I assure you that we strive to keep our prices competitive, but I apologize for taking up your time and not being able to make a deal. Best wishes on your new vehicle. I will share your experience with my team. If you would like to discuss this further, please don't hesitate to give me a call. Thank you, Jessica Fernandez - Asst. to the Chairman - 954-545-6502
STAY AWAY! Even if the car is under warranty. 2017 durango 20,000 miles Had a leak and dealership wouldn’t do it bc someone used jb weld on it for a band aid. These guys will ignore calls for problem cars they sold. Right after purchasing the car they gave it to us on empty and whatever we went to fill up and couldnt they didnt believe us took it back they couldnt fill it up and said its under warranty so we took it to dealer they replaced the fuel nozzle then month later coolant leak.
RecommendedThere service is fabulous and quick with no hassle,,,Buying a car there is totally undesireable,,Lots of pressure and lousy prices,,,
Bought a car from this dealership for my brother came out to 9400. This was a black Ford fiesta it was a pretty nice car had low mileage. After owning the car for three weeks the engine light turned on immediately contacted the dealership, but took it to them to get it looked at and was told they can’t look at it because it’s a Ford and then I had to take it to a different dealership which cost me out of my pocket $70 just to look at the vehicle. It was a vapor valve that broke on the vehicle that was making the light come o... read more
Business response:
Brandon - I'm sorry for your experience. I'm not able to find you in our system, please give me a call at your convenience. I would like an opportunity to see if I can help. Thank you, Jessica Fernandez - Asst. to the Chairman - 954-545-6502
I do not recommend this place to buy a vehicle, since they sell you crashed vehicles without notification, I found out a year later that the purchased vehicle was crashed because they themselves wanted me to change for a new vehicle, the seller asks me if I had crashed the vehicle which I said no, I was left with the doubt I did not make any change, I went to carmax I sent him a checkup and there is tell me that the car if it was collided 2 months before I bought it, he told me where to buy the vehicle I told him that they... read more
My wife purchased a van from Al Hendrickson and has been waiting on a Second Row Middle Seat for the van since Oct/ Nov 2019. We have been in contact with them over the entire time and they will text or call, say they are going to get this addressed and then vanish. If this is what they consider great customer service I think they need to reconsider their approach.
Business response:
Willem, I'm so sorry that this process is taking longer than we anticipated. Although used cars are sold as is, we still will be locating a seat for your wife. Thank you for your patience, Jessica Fernandez - Asst. to the Chairman - 954-545-6502
BE VERY AWARE!!! Staring with Patrick the salesman. Poor guy had no training or clue. The big guy Erick, oh boy this guy is the ring leader. He should be at a buy here pay here type of place. I will remain a Toyota fan for life. Be careful, aware & better yet stay away from this dealership.
Business response:
Lazaro - Customer service is our priority so this is very disappointing feedback to receive. I'm going to speak with my team about your concerns and we will use your experience as a training opportunity. If you would like to share any further details, please don't hesitate to give me a call. Thank you, Jessica Fernandez - Asst. to the Chairman - 954-545-6502
I just want to say I would be very careful from the minute you walk inside. I would suggest to bring a lawyer with you. these very professional scam Artist are running a yo-yo scam. (search yoyo scam). they took advantage of me, taking away my new vehicle after I already had it for 22 days in my possession contract signed and all (2020 Toyota Tacoma). and had render my old vehicle which has a current recall (2019 Toyota Tacoma). they left me with out neither car stranded, when finally the next day they dropped back the 201... read more
Business response:
Andres- I'm very sorry to hear about your experience. We aim to sell cars not to take them back; unfortunately, the bank may see things that we didn't get to verify. We would love to get your business back in the future. If you would like to speak to me further, please give me a call. Scott Zuckerman- General Manager- 9545-545-6570