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Alaska Communications
- Telecommunications
- Anchorage, AK
About this business
Location details
600 Telephone Ave, Anchorage, AK, 99503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:30 p.m. | |
| Tue | 8:00 a.m. to 4:30 p.m. | |
| Wed | 8:00 a.m. to 4:30 p.m. | |
| Thu | 8:00 a.m. to 4:30 p.m. | |
| Fri | 8:00 a.m. to 4:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Crappy service. Don’t expect nothing more than a middle finger if you plan on getting internet through this company. See email below for more info. What is going with the techs? They were suppose to come by the house today to upgrade our service. This is the second scheduled appointment we have had. First appointment, I had to use personal leave to be at the house. Today I had to cancel my medical appointment just to be here at the house. Still no appearance. Let’s not forget that we weren’t even contacted that they weren... read more
Business response:
Hi Ken, we're sorry about these issues. We've followed up with your direct message on this. Thank you for reaching out to leave us a review. Customer feedback is important to us.
ACS should be ashamed of how they’re ripping people off at about the 10 mile Chena Hot Springs area. For 20 years they’ve been charging $70 a month for 7 mb Wi-Fi. They are tiny towns in Alaska that have adequate Wi-Fi but here we are only a few miles from Fairbanks and we have basically nothing. For years they’ve been telling us it’s coming it’s coming. With absolutely no results whatsoever.
Would not recommend it. Terrible customer service with long wait names who would never solve my issues. They ended up having two accounts for one household, so one account was on autopay the other was their issues that apparently were never paid. They ended up shutting my account, despite paying it off. And now they say I owe over 2k because of there accounts were never paid due to their terrible accounting system. I have talked to them once a month about this issue, and no one can ever solve it. I ended up switching interne... read more
Business response:
Hi Mark, thank you for taking time to give us candid feedback. We appreciate it because this is an opportunity for us to learn and do better. We're sorry to lose your business but we wish you all the best! Take care and have a safe winter.
This business is absolutely ridiculous. someone called to disconnect their home internet, they disconnected my internet instead. They say you are supposed to answer verification questions before they take action on your account. This led me to believe my account had been hacked. Nope, called the # that the person called from and they were another customer of ACS. So I called acs for the 20th time in two days and asked to speak to a supervisor or manager because of their employees royal F up and they had that employee ca... read more
Business response:
Hi Laura, we are so sorry to hear about this! What a hassle. We are very sorry. Thank you for reaching out to share this.
It’s extremely difficult to get these people on the phone, how they’re still in business is beyond me 🤷🏾
Business response:
Hi Antonio, we're really sorry to hear about your experience. We have more resources available to help our customers now, which means we have much lower wait times. We encourage you to try calling us again for a better experience. We look forward to helping you!
Customer Service is awful! 45+ min wait on phone to speak to representative!
Business response:
Hi Jack, we're really sorry to hear about your experience. We have more resources available to help our customers now, which means we have much lower wait times. We encourage you to try calling us again for a better experience. We look forward to helping you!
As you wait on hold the music is interrupted by a voice (every 20 seconds) saying “your call is very important to us please stay on the line”. I find this hard to believe. If anyone from Alaska Communication reads this you need to fix your customer communications, no one should be on hold for longer then 20 minutes. If your hold time exceeds this all Managers, supervisor and Management should have there phones diverted to handle the calls.
Anyone else just feel lonely and call ACS to sit on hold for 60 minutes? … 🥸. I haven’t had services with ACS in years and attempted to set something up February 2021. Alas, after a week of trying to reach an actual human I set services up online and the technician came out 4 days later. Turns out (after all that) we didn’t have ACS wireless capabilities in our area. They refunded us the $188 and I haven’t heard from them since. Fast forward - I received a letter in the mail the other day that I had an over due charge of $... read more
Business response:
Hi Kaylene, oh my goodness, we're so sorry about this. Please direct message us with your home address and email address. We will look into what is going on and why the communicate dropped. Thank you for letting us know about this.
My aunt is dying and requesting to have her phone line fixed and have Internet service fixed because she’s been in the hospital and yET to come out and fix it!! As her caregiver and responsible for her care if anything happens I will be charging you with negligence of care of your service as she is in a spotty area for cell service.
Business response:
Hi Kim, we're sorry to hear about your aunt's condition. Do you have an order number or case number for the fixes she requested? We can look into this.
Frequently asked questions about Alaska Communications
How is Alaska Communications rated?
Alaska Communications has a 2.1 star rating with 1,048 reviews.
When is Alaska Communications open?
Alaska Communications is open now. It will close at 4:30 p.m.