This profile has been claimed by the business owner or representative.
Alexander's Restaurant & Wine Bar
- American
- Hilton Head Island, SC
About this business
Location details
76 Queens Folly Road, Hilton Head Island, SC, 29928, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 5:00 p.m. to 9:00 p.m. | |
| Tue | 5:00 p.m. to 9:00 p.m. | |
| Wed | 5:00 p.m. to 9:00 p.m. | |
| Thu | 5:00 p.m. to 9:00 p.m. | |
| Fri | 5:00 p.m. to 9:00 p.m. | |
| Sat | 5:00 p.m. to 9:00 p.m. | |
| Sun | 5:00 p.m. to 9:00 p.m. |
The food here is mediocre at best. We had the filet mignon, pork chop, and seafood pasta. The seafood pasta was ok but that was the only dish that was tasty. The rest of the food was dry. The noise level of this restaurant was astronomically high. We will not be coming back to this restaurant. This was not worth the $200 bill. While the food may look delicious… trust me it’s not.
Business response:
Hello Anonymous. We apologize that you did not enjoy your recent visit with us and we assure you that your comments will be shared with our team. If you would like to discuss your dining experience further with one of our managers, please reach out to 843-785-4999 at your earliest convenience. Thank you.
Reservation at 6:45pm. Ordered drinks, an app, and mains at once. App didn't arrive until 8:00pm. Entrees arrived thirty minutes after. Food was great, but took forever. For what we paid, should've received exceptional service.
Business response:
Hello Anonymous. We apologize that the service you received was sub-par, but would love to discuss this with you so hopefully we can make things right. If you would, please reach out to 843-785-4999 at your earliest convenience. Thank you.
It was ok. Went there a year before and it was excellent so we had high expectations. Fell flat this year. Menu was not interesting. Paid a good price for a meal that was ho-hum. Will not go back.
Business response:
Hello Moo222. We apologize that we did not meet your expectations this visit as it sounds like you enjoyed last year's meal with us. If you decide to join us again and give us another shot, we would love to have you.
Our waiter didn’t seem too invested in our well-being. Multiple empty water glasses… we basically had to flag her down and call her over to even order our food after sitting there waiting for 15 minutes… and it was late and not busy at all. Disappointing for such a nice place
Worst experience in my life! Took my wife , for birthday dinner. Got stuck in bar section because only 2 of us. We waited over an hour for dinner, never came. Others ate and left. New people came in and got their meals before us!!! I lost it and we left. Manager had the nerve to ask us if we wanted the meals to go. Are you kidding me?? Terrible customer service. No respect. I guess two people for dinner is not good enough for this restaurant. Go elsewhere!
Business response:
Hello SteveG and thank you for your feedback. We certainly apologize that your evening went as mentioned above and I promise you that we will discuss this internally so we can get to the bottom to what happened that night. In the meantime, please reach out at your convenience if you would like to discuss and hopefully we can make things right with you.
Great service, great location. The good ends there. We came here 3 years ago, 2019, and it was amazing. I dunno if it’s a new chef, post Covid or what, but apparently they now think all you need to do is salt the heck out of everything. The cream of spinach soup was inedibly salty and we sent it back. The tile fish dish could have been good but the risotto and okra was so salty it overpowered everything. The appis (oysters Rockefeller and barotta) were bland (surprisingly not salty!!) and underwhelming. Very disappointed ove... read more
Business response:
Hello Anonymous and thank you for the feedback. We apologize that you were underwhelmed during your visit with us and will do our best to figure why everything tasted so "salty". We understand that mistakes can happen, especially when preparing fresh food, but not sure what happened during the evening you visited that didn't allow us to make things right for you? If you would like to discuss further, please reach out at your earliest convenience so hopefully we can clear things up. Thank you
The restaurant was freezing cold - so much so that my father had to leave mid meal because he was so uncomfortable. The veal entree came with mashed potatoes that tasted like they were instant to multiple of us that tried them - seems ridiculous for $32.
Business response:
Thank you for the feedback, MichelleK and we apologize that the temperature of the restaurant was not satisfactory for you. Upon request, we turned the air off in your section in hopes that we would have met your needs, but obviously we did not. We will monitor this more closely moving forward to hopefully get a temperature that works best for everyone dining in Alexander's. Thank you again for your feedback.
Unbelievably slow service and mediocre food. Go elsewhere
Business response:
Thank you for your feedback Anonymous. If you would like to reach out to us so we can find out what the real issues were, we would to discuss further so that we can hopefully improve moving forward.
Frequently asked questions about Alexander's Restaurant & Wine Bar
How is Alexander's Restaurant & Wine Bar rated?
Alexander's Restaurant & Wine Bar has a 4.5 star rating with 10,356 reviews.
When is Alexander's Restaurant & Wine Bar open?
Alexander's Restaurant & Wine Bar is closed now. It will open at 5:00 p.m.