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Alexander's Restaurant & Wine Bar
- American
- Hilton Head Island, SC
About this business
Location details
76 Queens Folly Road, Hilton Head Island, SC, 29928, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 5:00 p.m. to 9:00 p.m. | |
| Tue | 5:00 p.m. to 9:00 p.m. | |
| Wed | 5:00 p.m. to 9:00 p.m. | |
| Thu | 5:00 p.m. to 9:00 p.m. | |
| Fri | 5:00 p.m. to 9:00 p.m. | |
| Sat | 5:00 p.m. to 9:00 p.m. | |
| Sun | 5:00 p.m. to 9:00 p.m. |
Anniversary dinner. Waitress was awesome. Ordered filet mignon medium rare plus. Came out to the table as medium well. They took it back and cooked a new one, this time rare. Cooked again and still rare. Took off the bill, but all I wanted was my meal cooked right. Steak is not hard to get right. 3rd time here, probably not going back again after this experience.
Business response:
We are so sorry for you 2 star experience with us. We apologize for not being able to get your meal cooked properly
Business response:
We apologize for not meeting your expectations here, please feel free to contact management if you have any thing else to discuss
Not a great experience- we have a family member with dietary restrictions and when we asked the waitress to accommodate - she stated they would not make the accommodation and we needed to find something else on the menu to eat. She did not even ask the manager or the chef to see if there were other options. It was not a great experience
I requested a specific table with our reservation. That request was not honored. We were sat in the very loud bar and waited on by one of the bartenders. The food here has been just meh the last few years. Service is aloof and they just don’t seem to care much anymore. Maybe a sign of the times I guess. We will take our business elsewhere after giving 3 chances to be the great place it used to be.
Business response:
Hello Anonymous. We certainly apologize that your recent experience(s) with us have not met your overall expectations. If you would, please give us a call at your earliest convenience so maybe we can work through this slump we seem to be having with you. Greg or Honey can be reached at 843-785-4999. Thank you.
Business response:
we obviously didn't meet up to your standards for your last visit. If you have any issues you would like to discuss with management please call Honey or Greg at 843-785-4999
The service was only fair. Had to repeatedly ask for bread. Good only fair for very high price. Would not go back.
Business response:
DonnaS it definitely looks like we did not meet your expectations. If you have anything further to discuss please call Honey or Greg at 843-785-4999
The food was sub par and service was very slow. Not worth the price.
Business response:
Hello Anonymous. We apologize that we did not meet your expectations during your recent visit to Alexanders. If you would like to discuss your visit further, please reach out to Greg or Honey at your earliest convenience at 843-785-4999. Thank you.
Expensive, mediocre food. Slow service for a restaurant half empty.
Business response:
UKBound we are very sorry to have not met your expectations, if you wish to discuss anything further please contact management at 843-785-4999
We came here for a vacation dinner. The server had too many tables and failed to check on us. Our appetizer was cold and our main meal was ok but again never checked on us. I mentioned this to a member of management and they really didn't seem to care. It's too bad bc we had read great reviews but our experience was not good. Go to Red Fish instead !
Business response:
lisar very sorry to hear your experience was not up to par. We apologize for your bad experience with us
Frequently asked questions about Alexander's Restaurant & Wine Bar
How is Alexander's Restaurant & Wine Bar rated?
Alexander's Restaurant & Wine Bar has a 4.5 star rating with 10,356 reviews.
When is Alexander's Restaurant & Wine Bar open?
Alexander's Restaurant & Wine Bar is closed now. It will open at 5:00 p.m.