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Alexander's Restaurant & Wine Bar
- American
- Hilton Head Island, SC
About this business
Location details
76 Queens Folly Road, Hilton Head Island, SC, 29928, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 5:00 p.m. to 9:00 p.m. | |
| Tue | 5:00 p.m. to 9:00 p.m. | |
| Wed | 5:00 p.m. to 9:00 p.m. | |
| Thu | 5:00 p.m. to 9:00 p.m. | |
| Fri | 5:00 p.m. to 9:00 p.m. | |
| Sat | 5:00 p.m. to 9:00 p.m. | |
| Sun | 5:00 p.m. to 9:00 p.m. |
Longtime Alexander’s fan and hate to say it but not a good experience. Maybe it was a Monday but we booked a table for 4 for our 34th wedding anniversary and it was decidedly underwhelming. Acknowledge the anniversary upfront but that was it. Food was salty and the service mediocre at best.
Business response:
Thank you for the feedback BillC. As a longtime customer, we certainly would like to get more feedback from you. If you would, please reach out at your earliest convenience to discuss. Thank you again, and we look forward to hearing from you.
Our party of five was nicely dressed and celebrating a birthday. One person in our party was wearing a driver’s hat. The hostess asked him to remove his hat while dining. He did remove his hat, but we noticed other diners wearing athletic shorts and tshirts. It is ridiculous that the restaurant was so focused on his hat when clearly there were other diners more casually dressed. It is acceptable to have a dress code, but it should be clearly communicated to guests during the reservation process.
Business response:
Hello Chris and thank you for your feedback. We apologize that a member of your party was singled out for wearing a hat, as the dress code policy should have been held as a standard throughout the restaurant. We will continue to discuss our policies with our entire staff so hopefully none of our guests feel singled out moving forward. Thank you again for bringing this to our attention.
Business response:
Hello TwoBrooks. We obviously did not meet our goal of having you leave Alexander's 100% satisfied so we certainly apologize. If you would like to discuss your visit with one of our managers, please reach out at your earliest convenience so hopefully we can fix any issues that may be occurring. Thank you.
Server was not attentive. The drink order didn’t come until we asked about them and the appetizer was already served. When the drinks finally came, the waitress threw the bartender under the bus for the length of time it took, but we could tell the drinks had been sitting at the bar for some time - ice was melted in the mixed drink and the frosted champagne flute was no longer cold. The Prime rib was not anything special and didn’t seem herb crusted as the menu described. Potatoes were badly over cooked. Fish special was goo... read more
Business response:
Hello Anonymous and thank you for the feedback. We certainly apologize for the disappointment and would love to discuss this further with you. If you would, please reach out at your earliest convenience and ask for Greg so hopefully we can make thing right. Thank you again and we look forward to hearing from you.
All of our entrees were terrible and the service was poor and extremely slow. I excepted way better food for the price tag but we were very disappointed. I would not return.
Business response:
Hello Anonymous and thank you for the feedback. We certainly apologize for the disappointment and would love to discuss this further with you. If you would, please reach out at your earliest convenience and ask for Greg so hopefully we can make thing right and have you back. Thank you again and we look forward to hearing from you.
Very disappointed in the food itself. Neither one of us bothered to finish our meals.
Business response:
Hello Linda and thank you for the feedback. We certainly apologize for the disappointment and would love to discuss this further with you. If you would, please reach out at your earliest convenience and ask for Greg so hopefully we can make thing right. Thank you again and we look forward to hearing from you.
We requested our favorite server but the host seated two other tables immediately before us. What was the point of the request???? Very disappointing evening.
The food is good, but we were unfortunately seated in the bar area. There were several extremely loud men, literally yelling, which seriously detracted from the whole experience. Several other couples were also seated there, so beware. Best to ask not to be seated in the bar. Bars can be loud, doesn’t seem a good choice to seat people there for a nice dinner.
Business response:
Hello Springtime and thank you for the feedback. We certainly apologize that you were not 100% satisfied and would love to discuss this further with you. If you would, please reach out at your earliest convenience and ask for Greg so hopefully we can make thing right. Thank you again and we look forward to hearing from you.
Frequently asked questions about Alexander's Restaurant & Wine Bar
How is Alexander's Restaurant & Wine Bar rated?
Alexander's Restaurant & Wine Bar has a 4.5 star rating with 10,356 reviews.
When is Alexander's Restaurant & Wine Bar open?
Alexander's Restaurant & Wine Bar is closed now. It will open at 5:00 p.m.