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Alexander's Restaurant & Wine Bar
- American
- Hilton Head Island, SC
About this business
Location details
76 Queens Folly Road, Hilton Head Island, SC, 29928, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 5:00 p.m. to 9:00 p.m. | |
| Tue | 5:00 p.m. to 9:00 p.m. | |
| Wed | 5:00 p.m. to 9:00 p.m. | |
| Thu | 5:00 p.m. to 9:00 p.m. | |
| Fri | 5:00 p.m. to 9:00 p.m. | |
| Sat | 5:00 p.m. to 9:00 p.m. | |
| Sun | 5:00 p.m. to 9:00 p.m. |
Food was mediocre and interior is quite run down.
Business response:
KelleyN We are sorry to hear that your experience with us wasn't up to par, if you feel the need to communicate anything further please contact Honey or Greg at 843-785-4999
Food was mediocre. I had blackened snapper which was all mushy and had no flavor. Service was poor. Waitress tried very hard but was overworked.
Business response:
Hello dontwritereviews. We certainly apologize that you did not enjoy your recent visit with us. If you would like to discuss this further with one of our managers, please reach out to Greg or Honey at 843-785-4999 at your earliest convenience. Thank you.
Eric the bartender was excellent. However, after we saw a rat run across the beam, he told us,“Yeah, we have a problem with them.” No apology just a matter of fact. This made us question the sanitary conditions and the nonchalant response. We didn’t order dessert and left promptly upon paying our bill
Business response:
Hello Anonymous, Thank you for your feedback. We'd love the opportunity to discuss this experience in more detail. If you could call 843-785-4999 at your earliest convenience, it would be greatly appreciated. We hope to speak to you soon! Cheers, Alexander's
Chair had to be replaced. Soup was cold. Bread came late. Drinks came later. Poor pour for the $. They served my entree to a guy at another table the gave the same dish to me. They had very little help. Poor waitress ran around like a chicken with her head cut off. When I gave her my AMEX Platinum Card she questioned me if it was mine!!??!! Have been dining at Alexander’s for 40 years since we stay at Palmetto Dunes every year on Hilton Head. Not again The quality has dropped severely
Business response:
Hello Lawrence. We certainly apologize that your evening went as explained above. If you would, please reach out to us at your earliest convenience so that hopefully we can make things right with you and have you back when we are at our best. Thank you for your time!
We had planned for a fine dining experience and it was not. Plates were left on the table, cocktails were watered down, there was a bad smell like sewage smell throughout the restaurant. We paid for fine dining, but it was more like eating at a casual diner.
Business response:
We are sorry to hear you didn't enjoy your experience with . If you would like to discuss anything with our management staff please call Greg or Honey at 843-785-4999
Spring break
Business response:
MistyB it looks like we didn't meet your expectations on this visit. If you have anything further to discuss with us please contact one of the managers Honey or Greg at 843-785-4999
Valentines Day
Business response:
Hello JoyceL. It looks like we did not achieve our goal of a five-star rating and would love to discuss this with you if you have the time. If so, please call 843-785-4999 at your earliest convenience and ask for Honey or Greg. Thank you and we look forward to hearing from you.
Business response:
WilMar it looks like we didn't meet your expectations. Please feel free to speak with one of our managers either Greg or Honey if you have any issues to discuss with us (843)785-4999
My prime rib was delicious. Unfortunately that did not make up for or excuse the poor service. At the bar, the bartender was dismissive and stressed- The wait service at the table was practically non existent. We had to flag someone down for every single thing. I know "it's hard to find help on the island "; then close a section and seat less people so you can serve properly- our waitress was overwhelmed. We live here and won't return.
Business response:
Hello Denis. We certainly apologize regarding your recent experience with us and the service you received, or lack there-of. If you would, please give Greg a call at 843-785-4999 at your earliest convenience so that we may discuss this further and hopefully have you back in the future. Thank you for your time and we look forward to hearing from you.
Frequently asked questions about Alexander's Restaurant & Wine Bar
How is Alexander's Restaurant & Wine Bar rated?
Alexander's Restaurant & Wine Bar has a 4.5 star rating with 10,356 reviews.
When is Alexander's Restaurant & Wine Bar open?
Alexander's Restaurant & Wine Bar is closed now. It will open at 5:00 p.m.