This profile has been claimed by the business owner or representative.
Alexander's Restaurant & Wine Bar
- American
- Hilton Head Island, SC
About this business
Location details
76 Queens Folly Road, Hilton Head Island, SC, 29928, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 5:00 p.m. to 9:00 p.m. | |
| Tue | 5:00 p.m. to 9:00 p.m. | |
| Wed | 5:00 p.m. to 9:00 p.m. | |
| Thu | 5:00 p.m. to 9:00 p.m. | |
| Fri | 5:00 p.m. to 9:00 p.m. | |
| Sat | 5:00 p.m. to 9:00 p.m. | |
| Sun | 5:00 p.m. to 9:00 p.m. |
Waited for one hour for mothers day, and then the order was wrong. We have are at Alexander’s many times and it has not been like this. Manager did not come out and apologize. We will not be going back. There are many other good restaraunt s on Hilton head
Business response:
Hello SteveJ. We apologize that you did not have a memorable experience on Mother's Day and would love to have you back. We have just hired a new General Manger and he would love to have you join us with the hopes of having a 5-star experience. If you would like to discuss your experience further, please reach out to Justin at 843-686-9136. Thank you.
Really rough experience. Very short staffed…Mother’s Day and it turned into a 3 hour meal
Business response:
Hello Anonymous. We would like to start by saying that we apologize for your experience yesterday, as we know Mother's Day is a very special occasion. If you would like to discuss you dining experience with one of our managers, please reach out at your earliest convenience. Thank you.
So, we were excited to try this restaurant after dinning in multiple restaurants on the island. This one was very disappointing. When we got there we waited in bar for our table. The receptionist was very nice, but the bar had two bartenders that appeared to be very unhappy. It took awhile to get a drink, the bartender seemed pissed off. Referred to the fact that their system kept going down. It took a long time to get card back, actually had to ask the bartender if I could take my card. Then we went to table. Waitress was n... read more
Mother's Day so assume 'off', once seated waited a full hour for first course. First time, but way off thier game from reviews.
Mother’s Day brunch was a bust. Made a reservation for the special 3-course prix fixe Mother’s Day brunch to celebrate my 89 year old Mother-in-Law. I understand they are short staffed (who isn’t!). Our party of 5 was patient but service was super slow (I know…it’s a holiday!) We did get the drinks we ordered . 3 of our 5 family members ordered the prime rib entree. After 1 hour, and not receiving the first course, our server advised that they were out of prime rib. I asked if they could possibly substitute one of the other ... read more
Business response:
Hello Anonymous. We certainly apologize that this occurred yesterday and we will definitely speak internally to see why a manager was not available to come out and speak with you. That being said, we would love to make things right with you so if you have the time, please reach out at your earliest convenience to discuss. Thank you for bringing this to our attention and we look forward to hearing from you.
Business response:
Hello LizaO. We obviously missed the mark during your recent visit and would love to discuss with you so hopefully we can fix any issues that may be occurring. If you would, please reach out at your earliest convenience to discuss. Thank you.
The food was terrible. Worst meal we’ve had on HHI. service was very slow.
Business response:
Hello MargieM. We certainly apologize that your recent visit was not what you are used to at Alexander's. If you would like to discuss this further with one of our managers so hopefully we can make things right with you, please reach out at your earliest convenience. Thank you for your time.
Service or lack there of from David C. was appalling- never asked how our starters were- my soup was cool. After over an hour I asked about our mains and server said “ he did not make the food” this man had no clue as to what he should be doing to look after his guests. Took 90 minutes for mains to arrive. Food was good but restaurant was freezing cold and other tables were like ours left sitting for over an hour.
Business response:
Hi GabbyE and thank you for taking the time to send us your feedback regarding your recent visit. We apologize that we did not make the experience 100%, 5-star. If you would like to discuss this further with one of our managers, please reach out at your earliest convenience so we can hopefully make things better and have you back in the future
Business response:
Hello Anonymous. We obviously did not achieve our goal of making your experience 5-star so we certainly apologize. If you would like to discuss any issues that you may have encountered during your visit, please reach out at your earliest convenience. Thank you.
Frequently asked questions about Alexander's Restaurant & Wine Bar
How is Alexander's Restaurant & Wine Bar rated?
Alexander's Restaurant & Wine Bar has a 4.5 star rating with 10,356 reviews.
When is Alexander's Restaurant & Wine Bar open?
Alexander's Restaurant & Wine Bar is closed now. It will open at 5:00 p.m.