This profile has been claimed by the business owner or representative.
All My Sons Moving & Storage
- Movers
- Stoneham, MA
About this business
Location details
7 Adam Road, Stoneham, MA, 02180, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
I hired this moving company hoping to make my move less stressful, more efficient, and easier on myself and my loved ones. What I got was the exact opposite. If I could give zero stars, I would. Save your money and go with someone else. When I booked, I clearly outlined the scope of the move: a two-bedroom apartment with two beds (queen and twin) and their frames, a couch, end tables, coffee table, kitchen table with chairs, bookcases, two dressers, two desks, two TVs, a washer, and a fridge located at my mom's house next do... read more
Stay away, there are better movers that won't screw you. These people left a pile of stuff during my move, STAY AWAY
Business response:
Louis, We sincerely apologize for your experience and appreciate you bringing this to our attention. What you described is not the level of service we strive to provide. We’d like the opportunity to look into this and make it right. Please contact our customer care team at 844-971-2937 or email wecare@allmysons.com . Kindly include your Customer ID (CID) reference number or the phone number associated with your move so we can locate your file and address your concerns promptly. Best regards, Marie Senghore Communi... read more
They have the worst customer service! They had taken both doors off the refrigerator to move it down a flight of stairs, for which was not necessary! When it was delivered to my new address it was wrapped in plastic and a part of the freezer door connection was left on top of the fridge. Once it was unwrapped the freezer door fell off! The movers never told me that they lost a bolt to the freezer door. Because the part is no longer available I know have to purchase a new refrigerator. I tried speaking with someone at th... read more
Business response:
Judi, It is never our commitment to allow any items to be damaged (or go missing). We take great pride in our work and understand that the possessions our customers entrust us to handle are valuable and, in many cases, hold sentimental value Moving can be stressful, even at the best of times, and it is our responsibility to alleviate that stress. Please accept our sincere apologies for the inconvenience this has caused. Contact us directly at wecare@allmysons.com or 844-238-8715. Kindly include your Customer ID (CID) referen... read more
Don't use this moving company. I scheduled over a month in advance. I had to call four times the day before my move to talk to someone to confirm I was all set. They told me my move window was between 10 am - 4 pm. Day of, still hadn't heard from them so I called at 3 pm. They told me they couldn't make it today and cancelled on me. They then said the earliest they could come was 4 days from my original move in day. They didn't offer to compensate for their complete screw up. The amount of time and money I wasted, as well as... read more
Business response:
Our team is dedicated to preventing cancellations and ensuring you have the best possible experience every step of the way. Our sincere apologies for not being able to fulfill your move as planned. We value your feedback and are committed to using it to improve our services. Our customers matter to us, and we work hard to exceed expectations daily. Thank you for bringing this to our attention. Best regards, Marie Senghore Community Coordinator
The absolute WORST moving experience ever! DO NOT BOOK. We booked to move from our 2 bedroom apartment in Cambridge to our house in South East Massachusetts and we were told on the day of our move at 2pm that they would NOT be able to move us that day because the move that was booked early in the day was running over. We were initially told that they would call us between 10am-4pm when the movers were on their way, and we hadn't heard from them by 1:30, so I called them to check-in and was told "we would receive a call soo... read more
Business response:
Laura, We sincerely apologize for being unable to complete your move as scheduled. Our team puts in every effort to prevent cancellations and deliver as promised. We regret that the promise was unable to be fulfilled in this case. At All My Sons, delivering the best service and prioritizing our customers is a daily commitment. Once again, we apologize for failing to follow through. Thank you for your feedback, it will be essential in our ongoing improvements. Best regards, Marie Senghore ... read more
This was, without question, the worst moving experience I have ever had. On the scheduled day of my move, I was informed at 5:00 PM -- hours after the time frame that was initially promised (10a-4p) -- that the team did not even have a truck available for my belongings. This complete lack of communication and organization was unacceptable. When a truck finally arrived, it was not solely dedicated to my move but instead was half-filled with another customer's belongings. This not only delayed the process further but also dem... read more
Business response:
We are sorry. Your experience most certainly doesn’t align with the high standard of service we aim to deliver. Without insights like this, All My Sons Moving and Storage cannot improve. To gain deeper understanding of the specific issues you faced, please give us the opportunity to speak with you. Please reach out to us via email at wecare@allmysons.com or call us directly at 844-238-8715. Thank you Again for the opportunity to better understand. Best regards, Marie Senghore Community Coordinator
terrible from the very beginning. I was put in a situation where I had to move and therefore started looking late at moving companies in early august. All my sons promised that the movers would be able to assemble new furniture when I first reached out to them, which was my main goal-- to have new furniture. 4 days before my move, they said that they could not guarantee that service. This was after buying all new furniture because I was promised that they assemble new furniture all the time and it would be a piece of cake. I... read more
Business response:
Sheila, We sincerely apologize for being unable to complete your move as scheduled. Our team puts in every effort to prevent cancellations and deliver as promised. We regret that the promise was unable to be fulfilled in this case. At All My Sons, delivering the best service and prioritizing our customers is a daily commitment. Once again, we apologize for failing to follow through. Thank you for your feedback, it will be essential in our ongoing improvements. Best regards, Marie Senghore Community Coordinator
This company just provided some of the worst professional service I have seen in a while. Months ago, I called and made a reservation for moving and overnight storage. I did not hear back from them at any point after locking in our reservation. I called today (a few days before our move) to confirm details and was told that they only booked me for moving out but no overnight storage and no move in. Since our move is just a few days away, I was told that there is nothing they can do to accommodate or help us. They made a mist... read more
Business response:
Thank you for taking the time to share your experience. We sincerely apologize for any frustration and inconvenience regarding customer service. At All My Sons, we strive to provide exceptional customer service, and we are disappointed to learn that we fell short of exceeding your expectations. We take this feedback seriously and will be sure to address these issues internally. Please reach out to us via email at wecare@allmysons.com or call us directly at 844-238-8715. We care deeply about our customers, and we want to ensu... read more
Too long to of a complaint, but my parents hired then to move things from their house to mine. One gentleman was extremely rude because he didn't like something I said( he's getting paid) he used aggressive tones and language. I got over it until my parents had their second move. I finally got to speak to someone to complain and he said" the reason I don't answer the calls is because of so the complaints" which should tell you something. I explained how my neighbors even asked why the guy was yelling at me like a domestic fi... read more
Business response:
Thank you for taking the time to share your experience. We sincerely apologize for any frustration and inconvenience regarding customer service. At All My Sons, we strive to provide exceptional customer service, and we are disappointed to learn that we fell short of exceeding your expectations. We take this feedback seriously and will be sure to address these issues internally. Please reach out to us via email at wecare@allmysons.com or call us directly at 844-238-8715. We care deeply about our customers, and we want to ensu... read more
Frequently asked questions about All My Sons Moving & Storage
How is All My Sons Moving & Storage rated?
All My Sons Moving & Storage has a 4.1 star rating with 1,892 reviews.
When is All My Sons Moving & Storage open?
All My Sons Moving & Storage is open now. It will close at 9:00 p.m.