All My Sons Moving & Storage

4.1

Movers
Medford, MA

About this business

Transportation Services Movers

Location details

134 Mystic Avenue, Medford, MA, 02155, United States

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Weekday	Schedule	Status
Mon	7:00 a.m. to 9:00 p.m.
Tue	7:00 a.m. to 9:00 p.m.
Wed	7:00 a.m. to 9:00 p.m.
Thu	7:00 a.m. to 9:00 p.m.
Fri	7:00 a.m. to 9:00 p.m.
Sat	7:00 a.m. to 9:00 p.m.
Sun	9:00 a.m. to 7:00 p.m.

4.11,971 reviews

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Sam S.

a year ago

DO NOT and I repeat, DO NOT hire this moving company. If I could give 0 stars I would. I hired them for a move from 1 home to another that were 15 minutes away from one another. The day started out with them being over 1 hour late, they then sent 4 movers instead of 3 which I was quoted for. They then tried to charge me more $$ even though I was quoted and confirmed a certain amount for 3 men, had to call their office and wait on hold for over 30 minutes to speak about the inaccurate cost. Once the movers and I spoke, t... read more

Business response:

Thank you for your patience throughout the claims process Sam. We regret to hear that the resolution provided hasn’t fully met your expectations. Our goal is to always deliver the highest level of service and ensure that all aspects of your move are handled with care and respect, and regret that this goal wasn't met. Our sincere apologies for any frustration. Thank you for giving us the opportunity to learn and improve. Please reach out at 866-941-1849 if you have any questions.

Emily J.

a year ago

WORST MOVING EXPERIENCE EVER, AVOID! If I could give 0 stars I would. This was the worst moving experience I've ever had. This company is a complete scam and over charges customers for services they never completed. My move cost me $1500 - I was moving a 10 minute drive away and had 10 boxes and 2 small piece of furniture a small desk and a media console. $1500 FOR THAT?! Not to mention I was ONLY quoted for labor charges and when I got the bill there were 20 other line items with mysterious charges like "other" for hundreds... read more

Business response:

Emily, We are sorry! Your experience most certainly doesn’t align with the high standard of service we aim to deliver. Without insights like this, All My Sons Moving and Storage cannot improve. To gain deeper understanding of the specific issues you faced, please give us the opportunity to speak with you. Please reach out to us via email at wecare@allmysons.com or call us directly at 844-238-8715. Thank you Again for the opportunity to better understand.

Jamie E.

a year ago

Below is my review on All My Sons page and the response from them. The response was smoke and mirrors to make it seem like they would follow up. They did not...as expected. If there was an option for 0 stars that would be more accurate. Worst moving experience ever. I have moved across the country and nothing was broken. Definitely not the case here. Customer service is the worst! They could not care less about the damage caused. Chris is definitely someone you should bypass due to his lack of concern about any of the even... read more

K A.

a year ago

They decided that they were going to unload their truck in the disability parking spots in my building. They completely blocked the spots and also got out their truck ramp in the spots so a couple of disabled people in my building (wheelchair users!) could not park there. If you're thinking of utilizing this company: just know that they and their employees display a complete lack of care for the other residents who already live in the building.

Business response:

Thank you for bringing this to our attention. We sincerely apologize for blocking the disability parking spots and causing inconvenience to the residents. This behavior is unacceptable and will be addressed internally to ensure it doesn't happen again.

Danielle V.

a year ago

I called to have my furniture moved from Lynnfield to Middleton, a fifteen minuet ride at the most. I was very excited at first because they seemed reasonably priced and were local. My first phone call I talked to a women and set up a date (6/19/24) and time 9:00am. I called a few days later to change the date and found out that they booked me on the wrong date. I then moved it to (6/27/24), but did not change the time so there was little cause for concern. However, this should have been my first sign that they were not up t... read more

Business response:

We apologize, Danielle! Our assurance of providing the best move experience possible does not ever include damage and service issues. In fact, that is why only around three percent of the moves preformed by AMS have a claim filed. Our teams work so hard to be the best for our invaluable customers. Please accept our most sincere apology that this was not the case during your move with us. We'd very much appreciate the opportunity to investigate the issues you have outlined here on a corporate level. This is possible through o... read more

Valerie P.

a year ago

NEVER use this company!!!!!!! I wish there is a way to give zero stars for a review. After showing up 30 minutes late (and charging us for the time when they weren't there), we were charged double the price of the original quote. The unprofessionalism of the movers started once they did arrive and informed us their boss was angry we didn't need to buy tape or boxes. I guess they needed to compensate themselves by stealing valuable handbags and sunglasses. After contacting their HR department, they forced us to file a poli... read more

Business response:

Hello Valerie, Thank you for bringing this to our attention. Providing the best move experience is our top priority. Please know that we take these allegations seriously and our corporate team is proactively investigating. We would be extremely grateful to have the opportunity to discuss this in depth with you. Please reach out to us as soon as possible. You may contact us directly at wecare@allmysons.com or 844-238-8715. Kindly include your Customer ID (CID) reference number or the phone number associated with your move. A... read more

Victoria J.

a year ago

I wish I read Yelp reviews before booking with All My Sons. While the 3 movers were kind, they were unprepared and lacked basic tools in order to disassemble and assemble furniture. I moved less than 3 miles and charged $100 for fuel charge. I moved out of my parents and in with my boyfriend so it was just boxes of clothes and my bed frame, box spring,mattress etc. They were done in 2 hours and I was charged an additional $500 They used boxes and wrap without asking and I was charged an additional $125 Plus already pai... read more

Business response:

Victoria, transparency in our service and pricing information is crucial to us, as it fosters trust with our customers. We are so sorry that we did not meet your expectations during your experience with us. This is not in line with our standards; not ever. We'd love to understand our opportunities for improving. Please get in touch with us via email at wecare@allmysons.com or call us directly at 844-238-8715. Be sure to include your Customer ID (CID) reference number or phone number linked to your move. Thank you for your t... read more

Carol C.

a year ago

I had a move scheduled for today. I was told that,I would receive a call between 7:30/8 am. By 830am I had received no update. I called and was told,they had staffing issues,and that they would not be able to move me today. Why wasn't I called and updated? This is no way to conduct business. I would not recommend this company to anyone.

Daniel L.

a year ago

Unfortunately, this process was plagued by poor management and inexperienced movers. 3 men, charged $965 for 3hrs. Pros: time arrival at 845am, utilization of immigrant workers (yay!) Cons: - scratched/chipped walls and furniture - lack of basic supplies (screwdriver/wrench/scissors) despite their known plan to disassemble and reassemble a bed stating they would have all materials; unable to cut the wrapping tape they placed - slow/inefficient service: while they used a 4 foot ramp to load the truck, they forgot to set it ... read more