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All My Sons Moving & Storage
- Movers
- Stoneham, MA
About this business
Location details
7 Adam Road, Stoneham, MA, 02180, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
Horrible experience overall. They quoted us way less than they charged, dam several pieces of furniture AND took 12 hrs to complete a move that was in the same city and was only a 3 bedroom townhouse. And then they have refused to give us $ back for our damaged furniture and weren't even apologetic. NEVER use this moving company.
Business response:
We are sorry. Your experience most certainly doesn’t align with the high standard of service we aim to deliver. Without insights like this, All My Sons Moving and Storage cannot improve. To gain deeper understanding of the specific issues you faced, please give us the opportunity to speak with you. Please reach out to us via email at wecare@allmysons.com or call us directly at 844-238-8715. Thank you Again for the opportunity to better understand. Best regards, Marie Senghore Community Coordinator
Main guy Lost composure multiple times, stopped short of the time they charged for, and unable to problem-solve / adapt to some challenging pieces we were trying to move. Just bad / very weak guy leading the crew unfortunately. Other two guys were great.
Business response:
Recognizing where we missed the mark is vital, and we genuinely apologize for any frustration caused. Customer satisfaction and going above and beyond is our utmost priority. We would love the opportunity to better understand the situation. Please reach out to us via email at wecare@allmysons.com or call us directly at 844-238-8715. Thank you so much again. We look forward to hearing from you soon. Best regards, Marie Senghore Community Coordinator
I've asked several times for an invoice or bill and received no reply. (3 weeks later and still nothing). They ask you to sign all kinds of paperwork before moving your stuff and you sign on their tablet. No copies of paperwork are ever sent to you via email or text. When I booked the move I put down $100. Deposit. When my stuff arrived to finish the move, I was shown a bill for 3x what I was quoted. I noticed all kinds of weird charges and they had to call the office to get them removed. I still don't have an invoice ... read more
Business response:
Thank you for contacting us, Lauren. We value your feedback. Transparency in our service and pricing information is a core principle for us and alleviates added stress for those we move. We are so sorry for any inconvenience or hassle you may have experienced regarding the cost of your move. Please allow us the opportunity to speak with you directly. Email us at wecare@allmysons.com or call 844-238-8715. Should you email us, please include your Customer ID (CID) reference number or the phone number associated with your move.... read more
Terrible service. Broke 2 out of 2 tv's. Made a huge mess of my neighbors yard. Didn't put anything where they were supposed to, cleaning up their mess found additional damaged items, but they refused to reopen my claim. Extra, hidden fees, the crew intentionally went over 4 hours so they would get paid for the full day. All my sons should not be trusted and I hope they are at the bottom end of moving companies, becuase you can't get a worse service than these guys.
Business response:
Thank you for your patience throughout the claims process Patrick. We regret to hear that the resolution provided hasn’t fully met your expectations. Our goal is to always deliver the highest level of service and ensure that all aspects of your move are handled with care and respect, and regret that this goal wasn't met. Our sincere apologies for any frustration. Thank you for giving us the opportunity to learn and improve. Please reach out at 866-941-1849 if you have any questions. Best regards, Marie Senghore ... read more
Initial contact seemed charming and friendly. a little heavy on the smooze factor, but ok, personalities.. I had to reschedule b:c of heavy traffic all the way to MA., not my fault, initially said time for move starts when workers on the way. ma'am.. I ended up spending an unplanned night on the road, so not able to get to unload site at agreed time/day (driving from VA to MA in 15 foot rental truck). Wish I had just cancelled. So the next day when i get there I get worker's who are very slow, one clearly has little expe... read more
Business response:
You deserve the absolute best experience. Our aim is to exceed expectations, and we are truly sorry that this was not the case during your move with us. Please allow us the chance to investigate thoroughly and discuss this with you personally. We care deeply about our customers, and we want to ensure that we understand our opportunities for improving. Please reach out to us via email at wecare@allmysons.com or call us directly at 844-238-8715. Kindly provide your Customer ID (CID) reference number or phone number associated ... read more
I specifically hired movers to make our move easy and stress free. In reality I got the complete opposite. The movers dropped my dresser in the middle of the road, which I caught on our ring doorbell. They put their fingers through one of my paintings and it ripped, dropped a box in our building hallway and left it there for us to find AFTER they left, one of my fiancés boxes of clothing broke and was left at the elevator of our building. When I spoke to the movers about our issues, he informed me he's a manager, he just shr... read more
Business response:
Thank you for your patience throughout the claims process Katherine. We regret to hear that the resolution provided hasn’t fully met your expectations. Our goal is to always deliver the highest level of service and ensure that all aspects of your move are handled with care and respect, and regret that this goal wasn't met. Our sincere apologies for any frustration. Thank you for giving us the opportunity to learn and improve. Please reach out at 866-941-1849 if you have any questions. Best regards, Marie Senghore Community... read more
Worst customer service, these people repeatedly tried to change the price on my parent's move, calling my mom a liar when she had the estimate in front of her saying that that estimate was never given. They got the moving time wrong and gave her extreme grief for her wanting the move to begin in the morning. Chris from customer care is a tone deaf, ignorant, rude, person. When he began speaking to my mom with an attitude and then when she said she wanted to cancel the move he said "FINE ILL CANCEL IT YOURE CANCELLED" . Extre... read more
Business response:
Thank you for taking the time to share your experience. We sincerely apologize for any frustration and inconvenience regarding customer service. At All My Sons, we strive to provide exceptional customer service, and we are disappointed to learn that we fell short of exceeding your expectations. We take this feedback seriously and will be sure to address these issues internally. We care deeply about our customers, and we want to ensure that we understand our opportunities for improving. Once again, we apologize for any inconv... read more
Horrible experience. Communication was non-existent - I had to call their office 4 times to get information about my move. They lied about ensuring that I would be first move of the day. Movers complained the entire day and mocked my living situation even though I provided all the necessary information to the office ahead of time. They unnecessarily used plastic wrap on one object just to charge me 51 dollars for it. The crew was incredibly tired as I was 3rd move of the day (was supposed to be first... expected them... read more
Business response:
You deserve the absolute best experience. Our aim is to exceed expectations, and we are truly sorry that this was not the case during your move with us. Please allow us the chance to investigate thoroughly and discuss this with you personally. We care deeply about our customers, and we want to ensure that we understand our opportunities for improving. Please reach out to us via email at wecare@allmysons.com or call us directly at 844-238-8715. Kindly provide your Customer ID (CID) reference number or phone number associated ... read more
Absolute worst moving experience of my life with multiple moves. Told the night before we are the second move of the day with a window of 11am--3pm but they should be around 1pm. Showed up at 4:45pm charged us for 4:30 start. Took forever and then had a long phone call with boss Chris if they should even keep loading the truck. Then charged me $1,200 more than the quote shown on arrival, while holding my belongings hosted while they tried to figure out their own billing issues. Absolutely horrible. Dont do it, hire any... read more
Business response:
Thank you for contacting us, James. We value your feedback. Transparency in our service and pricing information is a core principle for us and alleviates added stress for those we move. We are so sorry for any inconvenience or hassle you may have experienced regarding the cost of your move. Please allow us the opportunity to speak with you directly. Email us at wecare@allmysons.com or call 844-238-8715. Should you email us, please include your Customer ID (CID) reference number or the phone number associated with your move. ... read more
Frequently asked questions about All My Sons Moving & Storage
How is All My Sons Moving & Storage rated?
All My Sons Moving & Storage has a 4.1 star rating with 1,892 reviews.
When is All My Sons Moving & Storage open?
All My Sons Moving & Storage is open now. It will close at 9:00 p.m.