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All My Sons Moving & Storage
- Movers
- Medford, MA
About this business
Location details
134 Mystic Avenue, Medford, MA, 02155, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
Don't use this moving company. I scheduled over a month in advance. I had to call four times the day before my move to talk to someone to confirm I was all set. They told me my move window was between 10 am - 4 pm. Day of, still hadn't heard from them so I called at 3 pm. They told me they couldn't make it today and cancelled on me. They then said the earliest they could come was 4 days from my original move in day. They didn't offer to compensate for their complete screw up. The amount of time and money I wasted, as well as... read more
Business response:
Our team is dedicated to preventing cancellations and ensuring you have the best possible experience every step of the way. Our sincere apologies for not being able to fulfill your move as planned. We value your feedback and are committed to using it to improve our services. Our customers matter to us, and we work hard to exceed expectations daily. Thank you for bringing this to our attention. Best regards, Marie Senghore Community Coordinator
The absolute WORST moving experience ever! DO NOT BOOK. We booked to move from our 2 bedroom apartment in Cambridge to our house in South East Massachusetts and we were told on the day of our move at 2pm that they would NOT be able to move us that day because the move that was booked early in the day was running over. We were initially told that they would call us between 10am-4pm when the movers were on their way, and we hadn't heard from them by 1:30, so I called them to check-in and was told "we would receive a call soo... read more
Business response:
Laura, We sincerely apologize for being unable to complete your move as scheduled. Our team puts in every effort to prevent cancellations and deliver as promised. We regret that the promise was unable to be fulfilled in this case. At All My Sons, delivering the best service and prioritizing our customers is a daily commitment. Once again, we apologize for failing to follow through. Thank you for your feedback, it will be essential in our ongoing improvements. Best regards, Marie Senghore ... read more
This was, without question, the worst moving experience I have ever had. On the scheduled day of my move, I was informed at 5:00 PM -- hours after the time frame that was initially promised (10a-4p) -- that the team did not even have a truck available for my belongings. This complete lack of communication and organization was unacceptable. When a truck finally arrived, it was not solely dedicated to my move but instead was half-filled with another customer's belongings. This not only delayed the process further but also dem... read more
Business response:
We are sorry. Your experience most certainly doesn’t align with the high standard of service we aim to deliver. Without insights like this, All My Sons Moving and Storage cannot improve. To gain deeper understanding of the specific issues you faced, please give us the opportunity to speak with you. Please reach out to us via email at wecare@allmysons.com or call us directly at 844-238-8715. Thank you Again for the opportunity to better understand. Best regards, Marie Senghore Community Coordinator
terrible from the very beginning. I was put in a situation where I had to move and therefore started looking late at moving companies in early august. All my sons promised that the movers would be able to assemble new furniture when I first reached out to them, which was my main goal-- to have new furniture. 4 days before my move, they said that they could not guarantee that service. This was after buying all new furniture because I was promised that they assemble new furniture all the time and it would be a piece of cake. I... read more
Business response:
Sheila, We sincerely apologize for being unable to complete your move as scheduled. Our team puts in every effort to prevent cancellations and deliver as promised. We regret that the promise was unable to be fulfilled in this case. At All My Sons, delivering the best service and prioritizing our customers is a daily commitment. Once again, we apologize for failing to follow through. Thank you for your feedback, it will be essential in our ongoing improvements. Best regards, Marie Senghore Community Coordinator
This company just provided some of the worst professional service I have seen in a while. Months ago, I called and made a reservation for moving and overnight storage. I did not hear back from them at any point after locking in our reservation. I called today (a few days before our move) to confirm details and was told that they only booked me for moving out but no overnight storage and no move in. Since our move is just a few days away, I was told that there is nothing they can do to accommodate or help us. They made a mist... read more
Business response:
Thank you for taking the time to share your experience. We sincerely apologize for any frustration and inconvenience regarding customer service. At All My Sons, we strive to provide exceptional customer service, and we are disappointed to learn that we fell short of exceeding your expectations. We take this feedback seriously and will be sure to address these issues internally. Please reach out to us via email at wecare@allmysons.com or call us directly at 844-238-8715. We care deeply about our customers, and we want to ensu... read more
Too long to of a complaint, but my parents hired then to move things from their house to mine. One gentleman was extremely rude because he didn't like something I said( he's getting paid) he used aggressive tones and language. I got over it until my parents had their second move. I finally got to speak to someone to complain and he said" the reason I don't answer the calls is because of so the complaints" which should tell you something. I explained how my neighbors even asked why the guy was yelling at me like a domestic fi... read more
Business response:
Thank you for taking the time to share your experience. We sincerely apologize for any frustration and inconvenience regarding customer service. At All My Sons, we strive to provide exceptional customer service, and we are disappointed to learn that we fell short of exceeding your expectations. We take this feedback seriously and will be sure to address these issues internally. Please reach out to us via email at wecare@allmysons.com or call us directly at 844-238-8715. We care deeply about our customers, and we want to ensu... read more
Horrible experience overall. They quoted us way less than they charged, dam several pieces of furniture AND took 12 hrs to complete a move that was in the same city and was only a 3 bedroom townhouse. And then they have refused to give us $ back for our damaged furniture and weren't even apologetic. NEVER use this moving company.
Business response:
We are sorry. Your experience most certainly doesn’t align with the high standard of service we aim to deliver. Without insights like this, All My Sons Moving and Storage cannot improve. To gain deeper understanding of the specific issues you faced, please give us the opportunity to speak with you. Please reach out to us via email at wecare@allmysons.com or call us directly at 844-238-8715. Thank you Again for the opportunity to better understand. Best regards, Marie Senghore Community Coordinator
Main guy Lost composure multiple times, stopped short of the time they charged for, and unable to problem-solve / adapt to some challenging pieces we were trying to move. Just bad / very weak guy leading the crew unfortunately. Other two guys were great.
Business response:
Recognizing where we missed the mark is vital, and we genuinely apologize for any frustration caused. Customer satisfaction and going above and beyond is our utmost priority. We would love the opportunity to better understand the situation. Please reach out to us via email at wecare@allmysons.com or call us directly at 844-238-8715. Thank you so much again. We look forward to hearing from you soon. Best regards, Marie Senghore Community Coordinator
I've asked several times for an invoice or bill and received no reply. (3 weeks later and still nothing). They ask you to sign all kinds of paperwork before moving your stuff and you sign on their tablet. No copies of paperwork are ever sent to you via email or text. When I booked the move I put down $100. Deposit. When my stuff arrived to finish the move, I was shown a bill for 3x what I was quoted. I noticed all kinds of weird charges and they had to call the office to get them removed. I still don't have an invoice ... read more
Business response:
Thank you for contacting us, Lauren. We value your feedback. Transparency in our service and pricing information is a core principle for us and alleviates added stress for those we move. We are so sorry for any inconvenience or hassle you may have experienced regarding the cost of your move. Please allow us the opportunity to speak with you directly. Email us at wecare@allmysons.com or call 844-238-8715. Should you email us, please include your Customer ID (CID) reference number or the phone number associated with your move.... read more
Frequently asked questions about All My Sons Moving & Storage
How is All My Sons Moving & Storage rated?
All My Sons Moving & Storage has a 4.1 star rating with 1,970 reviews.
When is All My Sons Moving & Storage open?
All My Sons Moving & Storage is open now. It will close at 9:00 p.m.