This profile has been claimed by the business owner or representative.
All My Sons Moving & Storage
- Movers
- Medford, MA
About this business
Location details
134 Mystic Avenue, Medford, MA, 02155, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
Just spoke with Veronica over the phone for a quote for an upcoming move - she had no personality, kept repeating the same information like she was reading off a screen, and was blatantly nasty/unpleasant. I didn't even try to negotiate with her on her costly estimate because I'd rather give my money to nice, friendly people. Good job Veronica!
Business response:
Danielle, we sincerely regret that your initial interaction with our team did not leave you with the level of care and attention we strive to provide. We understand how important it is for customers to feel respected, listened to, and supported when reaching out for assistance with their moving needs. We are sorry to hear that your conversation with our representative left you feeling disappointed and that the communication did not reflect the courtesy and helpfulness we want every customer to receive. We understand that the... read more
Failed to show up on the day of scheduled move. A horrible company with abhorrent service. The company confirmed a 1-3pm arrival for our scheduled move on July 15th. When we called at 3:45pm (after hearing nothing back from them), they said they were "finishing up" another move in Medford. Two hours later (5:45pm), they called to tell us "likely could not make it today" (while our whole house was packed up), saying they were completing a different move in Tewksbury. When we told them we had a 1-3pm window, they untruthfully... read more
Business response:
Irene, we sincerely apologize for the inconvenience and stress caused by the cancellation of your scheduled move. We understand the amount of planning and preparation that goes into a move, and we regret that the lack of communication and inability to complete your move as scheduled impacted your plans. We are sorry to hear about your concerns regarding the missed arrival window, the updates provided throughout the day, and the communication you received when attempting to find a resolution. We understand how frustrating it ... read more
Scam. Hidden-unneccessary fees added at the end. Find another company. Should have checked all these reviews before hiring them.
Business response:
D D, we sincerely apologize that your experience did not meet your expectations. We understand how important it is for customers to receive clear and transparent pricing when planning their move. We are sorry to hear about your concerns regarding the final charges and that you felt unexpected fees were added to your move. We understand how frustrating it can be when the final cost differs from what you anticipated. Please reach out to our Customer Care team on 844-238-8715 so we can further review your service concerns. We a... read more
Lesson learned. I should have checked reviews before I chose this company. I had a strict 2 hour limit. I was moving from one storage unit to another. The only furniture that was being moved was a rolling kitchen island. They arrived at my location at 4:25 p.m. The first 10 minutes was used filling out paperwork on a tablet. They moved some stuff and then told me that they were told they had to stop at 5pm to get my items to my new location, which was 10 minutes from the old one. It took them about 20 minutes to unload at th... read more
Business response:
Melanie, we apologize for the frustration you experienced with the timing, charges, and overall handling of your storage-to-storage move. We understand how disappointing it must have been to expect a short, straightforward move within a strict timeframe and feel that the process took longer and cost more than anticipated. The experience you described, including the arrival time, concerns regarding the move duration, additional charges, items left behind, and lack of follow-up after contacting our team, is not the level of se... read more
The move went well. But i had requested junk removal for the next day which didn't get done. I was left in the lurch. They did not do what they said they would. Too late to find out I should have scheduled it myself.
They charged me 5x the quoted cost. They quoted me $300. When my ex and I moved into the apartment, I used different movers and paid half the cost for twice the stuff. Moving out, just my stuff should not have been double.
This company is extremely dishonest, with the worst pricing practices I've ever experienced. They bait you with a low quote to secure the job, then dramatically increase the cost once they have your belongings. The extra charges for tape and packing are outrageous, and the fuel surcharge is calculated as a percentage of the total bill rather than actual mileage, which makes no sense. They even left a package behind and, when I raised the issue, blamed "the good Lord" instead of taking responsibility. The entire experience w... read more
Business response:
Noah, we are sorry. Your experience most certainly doesn’t align with the high standard of service we aim to deliver. Without insights like this, All My Sons Moving and Storage cannot improve. To gain deeper understanding of the specific issues you faced, please give us the opportunity to speak with you. Please reach out to us via email at wecare@allmysons.com or call us directly at 844-971-2937. Thank you Again for the opportunity to better understand. Best regards, Jason Patterson Community Coordinato... read more
We moved in November using this company and I would rate 0 stars if I could - do not use this company. The movers themselves were fine - no items broken or lost. However the interactions I had with the management office were terrible. Intake for asking about the size of our move was insufficient and the movers showed up very unprepared for the type and amount of things we were moving (which is not their fault). The office also provided us a window of 11am-4pm and the movers showed up at 5pm, started moving items, and then th... read more
Completely Dishonest company. The 2 movers were clearly instructed to take their time. They moved as slowly as they could. They wrapped items that did not need to be wrapped and placed items that were already in boxes into their own boxes. One of the men was mostly keeping track of the packing material. They wrapped every single item even when not needed. One of the young men wore a hard hat, a mask and a backpack which slowed him down. They ruined my moving day and are a total scam company. They charged me over $1,700 to mo... read more
Frequently asked questions about All My Sons Moving & Storage
How is All My Sons Moving & Storage rated?
All My Sons Moving & Storage has a 4.1 star rating with 2,049 reviews.
When is All My Sons Moving & Storage open?
All My Sons Moving & Storage is open now. It will close at 7:00 p.m.