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All My Sons Moving & Storage
- Movers
- Stoneham, MA
About this business
Location details
7 Adam Road, Stoneham, MA, 02180, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
I've already emailed!!!! RESPOND TO IT!!! I JUST CALLED....The person at extension at 1208 is unavailable and I was forced to leave a message. AND the mailbox cannot accept messages. WHAT!?!?!? I couldn't be more disappointed and angry with this company and the 3 gentlemen that "moved" me. The home I was moved from was damaged. The NEW home I moved to was damaged. What angers me the most is the lack of care with my belongings. Arrows up and fragile means something on a box. Many vintage glass items were shattered due to lac... read more
Business response:
Thank you for bringing this to our attention Amy. We are truly sorry to hear about the damage you've highlighted and are eager to delve deeper to gain a clear understanding of the specifics. Our aim is to consistently deliver exceptional customer experiences, and we regret that this wasn't the case during your move. We would appreciate the chance to discuss your concerns with you directly. Please reach out to us via email at wecare@allmysons.com or call us directly at 844-238-8715, be sure to include your Customer ID (CID) r... read more
I moved with All my Sons in 2023 and they did a great job. I moved again with them in 2024 and the two guys they sent clearly did not have experience. They were not prepared. They scratched up the legs on the couch. I just pulled my stuff out of storage two/three months later and found gauges in my coffee table. I'm beyond frustrated. They also put tape directly on my bed frame that has now left a ton of residue.
Business response:
Andrea, We're grateful for your feedback and apologize for any inconvenience we may have caused. Your input is crucial to our ongoing efforts to improve our services. Our goal is to ensure that every item arrives safely and without damage at the end of the service. We apologize that this was not the situation during your move. We would like to have a conversation with you, please reach out via email at wecare@allmysons.com or call us directly at 844-238-8715, be sure to include your Customer ID (CID) reference Number or t... read more
TERRIBLE. Worst move ever. Scratched my new hardwood floors. Destroyed my couch by dragging the fabric on the floor of the moving truck. Pretended they would reimburse me for damage. I filled out all the paperwork with photos. Followed up with them and they just didn't respond. Do NOT let them near your home or your furniture. Movers were rude college kids. Only reason I'm giving 1 star is because I can't give negative stars.
Business response:
Christine, We're grateful for your feedback and apologize for any inconvenience we may have caused. Your input is crucial to our ongoing efforts to improve our services. Our goal is to ensure that every item arrives safely and without damage at the end of the service. We apologize that this was not the situation during your move. We would like to have a conversation with you, please reach out via email at wecare@allmysons.com or call us directly at 844-238-8715, be sure to include your Customer ID (CID) reference Number o... read more
Blocking handicapped spot, they had us parked in when we wanted to leave then refused to move. I had to have other people who live here help me back out. Then we get back and they still blocking it so we cant even get back in the spot. Had to park way at the end of the lot, they literally watched us walk all the way to the enterance, they seen i use a cane and have trouble walking and didn'teven care, just kept whispering crap to each other. Then when i tell them thats illegal to block a handicapped spot, they tell me i don... read more
Business response:
Jennifer, We are truly sorry to hear about the experience you had with our Employees blocking the handicap spot. Your safety and the safety of those around our vehicles are of the utmost importance to us. Please accept our sincere apologies for any inconvenience we may have caused. We take your feedback seriously and this situation will be addressed internally. Thank you for your feedback.
DO NOT and I repeat, DO NOT hire this moving company. If I could give 0 stars I would. I hired them for a move from 1 home to another that were 15 minutes away from one another. The day started out with them being over 1 hour late, they then sent 4 movers instead of 3 which I was quoted for. They then tried to charge me more $$ even though I was quoted and confirmed a certain amount for 3 men, had to call their office and wait on hold for over 30 minutes to speak about the inaccurate cost. Once the movers and I spoke, t... read more
Business response:
Thank you for your patience throughout the claims process Sam. We regret to hear that the resolution provided hasn’t fully met your expectations. Our goal is to always deliver the highest level of service and ensure that all aspects of your move are handled with care and respect, and regret that this goal wasn't met. Our sincere apologies for any frustration. Thank you for giving us the opportunity to learn and improve. Please reach out at 866-941-1849 if you have any questions.
WORST MOVING EXPERIENCE EVER, AVOID! If I could give 0 stars I would. This was the worst moving experience I've ever had. This company is a complete scam and over charges customers for services they never completed. My move cost me $1500 - I was moving a 10 minute drive away and had 10 boxes and 2 small piece of furniture a small desk and a media console. $1500 FOR THAT?! Not to mention I was ONLY quoted for labor charges and when I got the bill there were 20 other line items with mysterious charges like "other" for hundreds... read more
Business response:
Emily, We are sorry! Your experience most certainly doesn’t align with the high standard of service we aim to deliver. Without insights like this, All My Sons Moving and Storage cannot improve. To gain deeper understanding of the specific issues you faced, please give us the opportunity to speak with you. Please reach out to us via email at wecare@allmysons.com or call us directly at 844-238-8715. Thank you Again for the opportunity to better understand.
Below is my review on All My Sons page and the response from them. The response was smoke and mirrors to make it seem like they would follow up. They did not...as expected. If there was an option for 0 stars that would be more accurate. Worst moving experience ever. I have moved across the country and nothing was broken. Definitely not the case here. Customer service is the worst! They could not care less about the damage caused. Chris is definitely someone you should bypass due to his lack of concern about any of the even... read more
They decided that they were going to unload their truck in the disability parking spots in my building. They completely blocked the spots and also got out their truck ramp in the spots so a couple of disabled people in my building (wheelchair users!) could not park there. If you're thinking of utilizing this company: just know that they and their employees display a complete lack of care for the other residents who already live in the building.
Business response:
Thank you for bringing this to our attention. We sincerely apologize for blocking the disability parking spots and causing inconvenience to the residents. This behavior is unacceptable and will be addressed internally to ensure it doesn't happen again.
I called to have my furniture moved from Lynnfield to Middleton, a fifteen minuet ride at the most. I was very excited at first because they seemed reasonably priced and were local. My first phone call I talked to a women and set up a date (6/19/24) and time 9:00am. I called a few days later to change the date and found out that they booked me on the wrong date. I then moved it to (6/27/24), but did not change the time so there was little cause for concern. However, this should have been my first sign that they were not up t... read more
Business response:
We apologize, Danielle! Our assurance of providing the best move experience possible does not ever include damage and service issues. In fact, that is why only around three percent of the moves preformed by AMS have a claim filed. Our teams work so hard to be the best for our invaluable customers. Please accept our most sincere apology that this was not the case during your move with us. We'd very much appreciate the opportunity to investigate the issues you have outlined here on a corporate level. This is possible through o... read more
Frequently asked questions about All My Sons Moving & Storage
How is All My Sons Moving & Storage rated?
All My Sons Moving & Storage has a 4.1 star rating with 1,892 reviews.
When is All My Sons Moving & Storage open?
All My Sons Moving & Storage is open now. It will close at 9:00 p.m.