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Allstate Protection Plans / SquareTrade
About this business
It took 3 months and way to many calls to have the warranty resolved. I expected better from Allstate. Every disappointment in the length of time to have the issue resolved.
Still Have Not Received My Replacement
I had a problem with my AirPods Pro second generation microphone in my headphones and when I placed a claim, they said it was approved, but all they offered me was the case not the headphones. My problem was with the earbuds not the case yet that’s all they offered me.
Business response:
Hello renea_robinson, We apologize for any frustration caused by your recent claim. SquareTrade does our best to provide expeditious and hassle-free service to all our customers. We also do our best to ensure our specialists are providing accurate and friendly service. If our customers are not satisfied with the replacement options available, SquareTrade can reevaluate the case and provide additional assistance, but this must be completed prior to placing the order. We were happy to speak with you and come to an amicable res... read more
Frustrating! First phone call got right part but wrong finish & extra parts delivered. “Chat” was useless wasted time. Second call got all matching knobs (but not same finish as original) I’m using these because they match each other, not the stove, because it’s too frustrating & time consuming to try to get the correct replacement. I would not recommend this plan & don’t intend to get another one. Issue was a simple knob replacement, no installation required. I can’t imagine how difficult a major problem would be dealing wi... read more
I have not received the credit/refund for the claim I submitted for glasses.
Business response:
Hello Reviewer137942457, We are sorry for any inconvenience you experienced with your recent claim. SquareTrade does our best to provide our customers with efficient and effective resolutions since we strive to make the claim experience as hassle-free as possible. We also do our best to ensure our specialists are providing accurate and friendly service. In the event the payment is not received within the timeframe provided, our goal is to correct the issue before it causes any further delays. We are sorry this was not your e... read more
I forgot how little these plans cover. My plan states "Power : Normal wear and tear is covered on power issues. My issue : Power cord salls out of TV randomly, thus disconnecting the power. TV shuts down. I do not plug it in and out, as I use the remote. This issue is not covered. This is my 2nd interaction with Allstate Protection Plans. They never cover my issues. I now must replace my own power cord. $9.99 at Amazon. Next time I'll pass on the protection that only seems to cover Alien Invasions and Zombie Apocalypse's, an... read more
Business response:
Hello Reviewer3684477843, We apologize for any frustrations caused surrounding your TV claim. SquareTrade does our best to provide expeditious and hassle-free service to all customers. Our Terms & Conditions state that accessories of a covered item are not covered under our protection plans. While SquareTrade does our best to assist all of our customers, we can only approve claims within the specifications of the coverage purchased. We understand the frustration that can come from this. However, we were happy to speak with y... read more
Supposedly my new TV was delivered and it wasn't!!!
Business response:
Hello Bill-35114, We are sorry for any inconvenience you experienced with your recent claim. SquareTrade does our best to provide our customers with efficient and effective resolutions since our goal is to make the claim experience as hassle-free as possible. Our replacements typically takes between 7-10 business days to be delivered. In this case, the tracking number associated with the claim shows that the item was delivered to the address on file. We apologize for any frustration caused by this. At this time, we have reac... read more
Just did a claim but nothing has gotten done.
Business response:
Hello Reviewer2350042904, We apologize for any dissatisfaction with your recent experience with us. SquareTrade protection plans are extended warranties designed to provide peace of mind by protecting against mechanical and electrical failures when the manufacturer's warranty has expired or the manufacturer cannot assist during their warranty period. In the event the manufacturer does not provide service, SquareTrade can reevaluate the case to see how we can take care of the customer's issue. We reached out to you to further... read more
I had purchased a backpack from Walmart online and I paid for the protection plan. Four months after I purchased there was a rip in the stitching. I I filed the claim and as soon as I had filed, the claim I was offered a $44 gift certificate to settle the claim, I accepted the settlement less than two hours later. I had ordered a replacement backpack complete with the protection plan again I received it two days ago.
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 36,842 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is closed now. It will open at 6:00 a.m.