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Allstate Protection Plans / SquareTrade
About this business
Was told would replace and only gave cost I paid, even website had several of worthy replacement. So much for buying on sale, buying a warranty worthy of up to $349.99.
Business response:
Hello Reviewer1836816001, We apologize for any dissatisfaction with your recent experience with us. SquareTrade always does our best to offer repair and replacement resolutions as our priority, and reimbursement is typically an option reserved for atypical situations. We have designed SquareTrade protection plans to cover our customers up to the amount spent on the item. The availability of the resolutions is based on several factors, such as the repair cost, the item's purchase amount, whether we can source a comparable rep... read more
The tablet is all crooked and the screen that comes out looks like my 7-year-old son fixed it, very bad job, I'm thinking of returning it so they can fix it properly, I don't feel like buying another insurance, I'd better fix it with my equipment
The replacement phone is too slow and already out of memory
I had coverage on my child’s hover board after filling a claim they wanted to replace it, ok fine they gave me 3 options to pick from the first 2. Was stuff to add to a Hoover board she couldn’t use them with a messed up one the last was a mini one that’s not equal to the full size she had so no deal! I’d rather get my money back and replace it myself since they can’t do better!
Business response:
Hello kbogan03, SquareTrade does our best to provide our customers with resolutions that are both quick and convenient. When it comes to replacement claims, we aim to provide you with a product that is comparable and has the same features as your original item. We are sorry that you did not receive a replacement option that you are comfortable with, and we understand why this can be frustrating. At this time, we have reached out to you to address this matter and to provide additional support. Thank you, RR
I purchased insurance for my Shark Vacuum Cleaner. I got an email that it was going to be replaced with a similar items. Among the items to choose for replacing my vacuum cleaner were a baby Shark themed Play set or a baby shark themed storage bin. Unnacceptable. I don’t know if that was a joke but I don’t find it funny at all.
Business response:
Hello Reviewer1875973159, We apologize for any frustrations caused surrounding your vacuum claim. SquareTrade does our best to provide our customers with efficient and effective resolutions, and our goal is to make the claim experience as hassle-free as possible. We give our specialists extensive training and coaching to provide our customers with friendly, knowledgeable, and accurate assistance. In this case, the claim was filed under the incorrect warranty, which caused confusion. We are sorry for the frustration you exper... read more
Not good no call. My sectional still not repaired
Day 6 now still no update on my watch...3 to 5 days is bullshiz
I waiting over 2 months ,I still didn't receive emails to replace machine yet...bad service...Allstate
Don’t do anything for my problem
Business response:
Hello Reviewer4168041877, We apologize for any dissatisfaction with your recent experience with us. SquareTrade does our best to provide expeditious and hassle-free service to all customers. We do our best to offer repair and replacement resolutions as our first priority. If the customer is not satisfied with the replacement offered, SquareTrade can reevaluate the case and provide additional assistance. We understand the frustration that can come from this. However, we were happy to speak with you and provide additional supp... read more
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 36,842 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is closed now. It will open at 6:00 a.m.