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Allstate Protection Plans / SquareTrade
About this business
"I was somewhat afraid to spend the money for a warranty from SquareTrade for the Laptop I bought in Ebay, but went ahead with it. Almost a year later, I was having problems with the laptop, so I let SquareTrade know, and in just a day or two, they walked me through every step to get all my money back from my purchase. They even paid the shipping and sent the label. They are the BEST warranth service I have ever worked with!!!!!!!!!!!!!!!!! I can't wait to buy something again, because I know now that I have a great service b... read more
"I Had a fantastic experience. I purchased a square trade warranty. My product gave up the ghost just abought 2 months, and 2 weeks after purchaseing it. I contacted square trade, and there was no hassle. I am sure glad I purchased there warranty, because there was no recourse with the seller. Thanks Square Trade, I will be sure and purchase again, Sincerely, one satisfied customer."
"I had boughten 3 warranties in the past from Squaretrade and never had to make a claim. I bought a Flatscreen 42" and noticed a problem in the screens appearance, made the claim and they reimbursed me the purchase price within 1 business day. I could not believe the turn around time. But I will most definitely but warranties from them again."
I'm a disabled Army Veteran been now going on 2 weeks no TV. No one's showed up for 2 appointments now. Trying to offer a inferior tv . One unhappy Veteran
Business response:
Hello Reviewer992829947, We’re very sorry to hear about your recent experience with your claim. At SquareTrade, we work hard to provide fast, hassle‑free service and ensure every customer receives accurate, friendly support. For TV claims, we offer replacement options through a live link so customers can easily review and choose what best fits their needs. If the available options don’t meet expectations, we’re always glad to reevaluate the case and provide additional assistance. We understand how frustrating this situation ... read more
Its a bit of a pain to understand who you're talking to because every single person ive ever talked to does not speak good clear English and there's always chickens making noise in the back ground but you eventually get done what needs to get done some of the loops you have to jump through are a joke but in the end they cover and pay the claims
We purchased the Allstate Protection Plan when we bought our new appliance. We received excellent customer service and communication from the company. We received parts delivered to our home for the repair. The repair was completed and the issue was resolved. We still have one part that was not used and would like to return it but this time I can't seem to get the great service I first received. I have called them 4 different times to let them know and if they would please email a return shipping label to me. Three weeks lat... read more
We originally just had a light that would not go out that said change filter on our refrigerator. They’ve been out four times we’re gonna come up this time because they’d replace something for the light then the icemaker didn’t work, then the icemaker would only make crushed dice not cubed. It was a fiasco. Now Allstate has deemed an air repairable. You don’t get any money back from your Nolan void warranty now and we’ve only been into it six months they don’t give you the tax for replacement. They only give you what you pai... read more
Business response:
Hello Reviewer2662119660, We are sorry to hear that you are dissatisfied with your recent experience. SquareTrade does its best to provide our terms and conditions to customers via email once they have purchased a protection plan. Additionally, we make the protection plan terms accessible to our customers through their online accounts. Our protection plans are designed to offer coverage up to the total amount paid for the item at the point of sale. However, this amount excludes taxes or any additional fees that may have been... read more
I found you guys could have done more.
Business response:
Hello anit777, We’re sorry for any inconvenience you encountered while trying to resolve your issue. SquareTrade offers coverage for a wide range of electrical and mechanical issues and, when the accidental plan is purchased, for physical damage. However, our Terms & Conditions state that each plan has a limit of liability, which indicates the coverage amount. In your case, the repair value exceeded the item’s price. We apologize for any frustration you experienced due to this. In this instance, we were pleased to speak with... read more
Terrible. It still does not charge. Port was not fixed. You need to speak to a 7 year old who dies not understand WHY HIS PAD DOESNOT WORK!
Business response:
Hello imanurseygurl, We’re sorry to hear about your recent experience with your claim. SquareTrade uses certified technicians for all repairs and conducts extensive diagnostic tests to ensure functionality before returning the equipment to customers. We provide a service guarantee for the work done for a period following the mail-in repair, covering any failures once the claim is completed. We apologize that the issue with your device is still not completely resolved. We understand the frustration that can arise from this si... read more
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 38,651 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is closed now. It will open at 6:00 a.m.