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Allstate Protection Plans / SquareTrade
About this business
I bought an AIRBED that costed me $73 with tax, RAJA only gave me $58.76. I told him "the bed was $66 without tax. I. Paid for full insurance why didnt i get full refund? Or another bed" he responded we dont pay the tax or we can send you a sort of new airbed.. (dort of new? Eww) so i said fine. I will take the $66 when i looked at my email. He lied abd still gave me $58 digital money.
Nothing has been done so far and no repairs to my scooter have been made after finding out i have to locate a repair center in my state that does not exist. Still waiting on a follow-up call to see what insurance will do.
Business response:
Hello Reviewer2685834856, We apologize for any frustration surrounding your claim. SquareTrade does our best to provide our customers with efficient and effective resolutions in order to make the claim experience as hassle-free as possible. Our local repair resolution allows the customer to locate a repair shop within their area for quick and easy service without having to mail in their device. This resolution allows the customer to keep their original item and potentially preserve their warranty in the event another issue a... read more
I am upset I received my replacement in a WALMART Gift E- CARD. I did not pay for that item with a gift card and would like to get a replacement with a check so I can go where I choose. I sent a email about my concern and no response about my issue being resolved.
I have not received my $40 giftcard for replacement yet.
Business response:
Hello Reviewer256496666, We are sorry for any inconvenience you experienced with your recent claim. SquareTrade does our best to provide our consumers with efficient and effective resolutions since our goal is to eliminate any issues that can cause a delay. Our gift cards are processed electronically within one business day in order to ensure that our customers receive their payment quickly. We apologize that this did not occur in this case. We understand the frustration that can come from this. However, we were happy to spe... read more
Terrible, they got my adress wrong and i called to give em ny right adress and i still havent received my check.
Business response:
Hello Reviewer3429012213, We apologize for any delays you have experienced with your claim. SquareTrade does our best to provide our customers with efficient and effective resolutions since we strive to make the claim experience as hassle-free as possible. We also do our best to ensure our specialists are providing accurate and friendly service. In the event the payment is not received within the timeframe provided, our goal is to correct the issue before it causes any further delays. We are sorry this was not your experienc... read more
ive never received my replacement item, no on ever responds to me.
Business response:
Hello Reviewer2921060132, We are sorry for any inconvenience you experienced with your recent claim. SquareTrade does our best to provide expeditious and hassle-free service to our customers. For replacement claims, replacement options are provided through a link, and customers have the flexibility to reply with a selection. While issues or delays may occur during the process, our goal is to ensure we take care of this in a timely manner. We reached out to you to discuss this and ensure the proper support is provided to reso... read more
I made account tried to log it. It didnt let me. I changed password copy it on ctrl c then paste it with ctrl v. And it still said that my password is incorrect. So so terrible!!! Later i called customer service about my problem why i registered and woman was really nice and polite. But this password and account yhing is horrible.
Business response:
Hello Manuelnigradjanin, We are sorry for any inconvenience you experienced with your recent claim. SquareTrade does our best to provide a smooth claim experience and eliminate any issues that can cause a delay since we strive to provide an expeditious and hassle-free service, especially when our online portal is utilized. In the event any issues arise, our goal is to ensure that you have the support you need during the claim process, either via phone or our chat feature. We are sorry this has not been your experience. We ap... read more
Sought replacement for defective TV. On April 30 we received an email to select replacement which we did. Waited 13 business days...no TV. Called and was told we did not order even though we had the email to prove we did. Representative did not speak English well and was very hard to understand. She found our order and said they would expedite the TV. Now we have to wait another 7 to 10 business days.
Business response:
Hello Reviewer1494764354, We apologize for any delays you have experienced with your claim. SquareTrade does our best to provide expeditious and hassle-free service to our customers. Our goal is to provide a smooth claim experience and eliminate any issues that can cause a delay. TV replacements are delivered within 7-10 business days after customers respond to the email confirming that they accept the offer. While issues or delays may occur during the process, we aim to provide the support customers need to complete the pro... read more
I was supposed to receive a MasterCard, to replace my product and haven't received it yet
Business response:
Hello Reviewer3523670693, We are sorry to hear you are dissatisfied with your recent experience. SquareTrade does our best to provide our customers with efficient and effective resolutions since our goal is to eliminate any issues that can cause a delay. Our gift cards are processed electronically within one business day in order to ensure the customer receives their payment quickly. We apologize that this did not occur in this case. At this time, one of our specialists has reached out to you to address this matter and to pr... read more
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 36,842 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is closed now. It will open at 6:00 a.m.