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Allstate Protection Plans / SquareTrade
About this business
they paid me for a product that broke it is great to have a warranty that covers what you have protected
I accidentally put the wrong month in for when I noticed the problem. Even though my description of the problem stated I had just noticed the problem my claim was denied
Business response:
Hello Reviewer348151705, We apologize for any frustration caused by your recent claim. SquareTrade's goal is to provide a smooth claim experience and give our customers seamless and effective service. We offer different types of protection plans for a multitude of electronic and non-electronic products. We strive to provide our terms and conditions related to the item by sending your warranty contract via email and making it accessible on your online account. In the case of furniture, claims must be filed within thirty (30) ... read more
Said they would replace my tv and reach out with options and haven’t heard from them since.
Business response:
Hello Reviewer2307689758, We apologize for any delays you have experienced with your claim. SquareTrade does our best to make the claim process as hassle-free as possible. We strive to eliminate any issues that can delay the process before it affects our customers. We are sorry that this has not been your experience and we would like to see how we can further assist you. At this time, one of our specialists has reached out to you to address this matter and to provide additional support. Thank you, TS
I honestly think it was a waste of both of our time(Allstate and my own).I don’t fault Allstate for the shoddy item I was sold,but they couldn’t replace it with a similar item,so now I’m without it.
Business response:
Hello karlsimpkins83, We apologize for any dissatisfaction with your recent experience with us. SquareTrade does our best to provide expeditious and hassle-free service to all customers. We do our best to offer repair and replacement resolutions as our first priority. If the customer is not satisfied with the replacement offered, SquareTrade can reevaluate the case and provide additional assistance. We reached out to you to discuss this and ensure the proper support is provided to resolve your issue. Thank you, LS.
Everyone I have spoken with is from another country and very difficult to understand. It is also very frustrating to have to file three claims for individual pieces of a sectional and wait on each one when the entire piece needs replaced.
Business response:
Hello Reviewer837097663, At this time, one of our specialists has reached out to you to address this matter and to provide additional support. SquareTrade does our best to provide a smooth claim experience and eliminate any issues that can cause a delay since we strive to provide an expeditious and hassle-free service. We give our specialists extensive training and coaching in order to ensure we provide courteous and knowledgeable claim assistance. We are sorry to hear this was not your experience. At this time, one of our s... read more
Screen didn’t even last a day without getting cracked very cheap material used to fix your items
Business response:
Hello Reviewer3789771432, We apologize for any dissatisfaction caused surrounding the product that you mailed for repairs. SquareTrade does our best to provide practical and high-quality repairs. Complete item audits are performed and monitored to ensure all diagnostic tests are passed, and items are fully functional. All items go through a rigorous inspection process that is approved before release. We offer a service guarantee of the work done for a period of time after the mail-in repair, for any failures once the claim i... read more
Lots of back and forth and multiple calls. Ended up costing $120 plus in deductible and I should have never called them in the first place. I should have just gone right to the Apple store who addressed my issue in 15 minutes and for free. The one plus is that all of the reps I spoke with (at least 6) were all courteous and pleasant.
Business response:
Hello Eileenm51232669 We are very sorry to hear that you are unhappy with your recent claim experience. SquareTrade does our best to provide our customers with efficient and effective resolutions in order to make the claim experience as hassle-free as possible. Our local repair resolution allows the customer to locate a repair shop within their area for quick and easy service without having to mail in their device. This resolution allows the customer to keep their original item and potentially preserve their warranty in the ... read more
They were very prompt to get back with me and I appreciate that but I told them I was not available during the time they would show up and hoped they would text me back so I could arrange something for a later date and time. They sent me all kinds of parts to the house with no word as to why or what they were and I have not yet heard from them any further. A very confusing situation.
Business response:
Hello Reviewer771790177, We are sorry for any inconvenience you experienced with your recent claim. SquareTrade does our best to provide expeditious and hassle-free service to our customers since our goal is to provide a smooth claim experience and eliminate any issues that can cause a delay. We want to ensure that you have the support you need during the claim process, either via phone or our chat feature. We are very sorry this has not been your experience. At this time, one of our specialists has reached out to you to add... read more
The last year of my protection plan was spent with my device in transit to or at the repair center. The device was not fixed but sent back the exact way it left with the notes stating a "mechanical adjustment". Sad.
Business response:
Hello Reviewer399758204, We are sorry for any inconvenience you experienced with your recent claim. SquareTrade uses certified technicians to complete all repairs and we perform extensive diagnostic tests to confirm functionality before returning the equipment to the customer. We offer a service guarantee of the work done for a period of time after the mail-in repair, for any failures once the claim is completed. We are sorry the issue with your device is still not fully resolved. At this time, one of our specialists has rea... read more
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 37,007 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is open now. It will close at 11:00 p.m.