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Allstate Protection Plans / SquareTrade
About this business
Warranty requires purchase receipt. If item was purchased over a year the receipt ink would have faded. I glad it was an online purchase and I was able to print receipt.
Business response:
Hello LouisianatoTexas, We apologize for any delays you have experienced with your claim. SquareTrade does our best to provide a smooth claim experience and eliminate any issues that can cause a delay since we strive to provide an expeditious and hassle-free service, especially when our online portal is utilized. However, there are necessary actions customers must take to help us move their claims forward, such as submitting a proof of purchase. We require receipts to verify essential details that affect the protection plan,... read more
Had an issue with the controller pulling left. Sent it in to be repaired and came back with a completely different issue. Sent it back in again. Not sure how this insurance is different from say GameStop or BestBuy or Amazon but this issue is not convenient at all. On the flip side, similar issue with my other controller which was repaired and returned fixed with no other issues. So at this point, it’s a 50/50 shot at getting it right the first time repaired.
You can’t find a robot vacuum under any of the list. You have to select other and then you can’t find the brand name under the list. It was a hassle to file a claim and I even talked with a customer representative who emailed me on what to do. I did everything according to the email but still had to reach out again after 3 days of not hearing back. Well, all they could tell me is I have to use the file a claim page. It was a mess to go through. Next time I will just decline the protection plan for a robot vacuum.
Business response:
HelloTinasopinion, We apologize for any inconvenience or frustration you faced during your recent claim. SquareTrade does our best to provide sufficient support and excellent customer service experiences. Our goal is to provide a user-friendly website for a smooth and seamless claim process. We are sorry that this has not been your experience. At this time, one of our specialists has reached out to you to address this matter and to provide additional support. Thank you, CF
Person was nice and knowledgeable. But options weren't acceptable.
Business response:
Hello Reviewer3573845029, We apologize for any dissatisfaction with your recent experience with us. SquareTrade does our best to provide our customers with efficient and effective resolutions in order to make the claim experience as hassle-free as possible. Our local repair resolution allows the customer to locate a repair shop within their area for quick and easy service without having to mail in their device. This resolution allows the customer to keep their original item and potentially preserve their warranty in the even... read more
We bought a rug and the chairs are pulling the threads in the rug and after purchasing the plan and being told "damage" would be covered they are calling this "cosmetic" its a bummer.
Business response:
Hello Reviewer4276143860, We are sorry for any inconvenience you experienced with your recent claim. SquareTrade does our best to provide expeditious and hassle-free service to all customers. We also do our best to ensure our specialists provide accurate and friendly service. However, cosmetic issues are not covered under our Terms and Conditions since this issue does not impact the item's functionality. While SquareTrade does our best to assist all of our customers, we can only approve claims within the specifications of ou... read more
Called in issue with computer. Emailed directions to ship computer to company. Went to local library to access information and print label, no access to internet. Mailed in computer. Sent email after several weeks to question status. Informed several days later it was destroyed.
The first time I called I had premier contact me with an appointment and sent tech in six days after I filed claim. A part arrived as promised and I did not open package when arrived. Tech arrived balanced machine and "cleared" error that appeared on machine. Said he did not need the part and took it with him and stated he would have it returned to company and stated if I still had issues to call and report problem again. I did do three loads after and had problem with one with the same error code and next day same code appe... read more
Business response:
Hello Reviewer1491792456, We are sorry for any inconvenience you experienced with your recent claim. SquareTrade strives to provide a smooth claim experience for our customers. Our goal is to make the process as seamless and efficient as possible. For our in-home repairs, we partner with certified repair companies to complete all repairs and perform extensive diagnostic tests to confirm functionality once a repair has been completed. We are sorry the issue with the customer's unit is still not fully resolved. At this time, o... read more
Not scheduled till March Out of use of couch for 2 months
Business response:
Hello Reviewer4233482126, We apologize for any frustration caused by your recent claim. SquareTrade does its best to provide a seamless experience and anticipate our customers needs by providing customized service. We offer a variety of resolution options to ensure we meet service needs and resolve our customers’ claims efficiently. Several factors could impact the timeliness in our team sourcing a technician for an in-home repair, such as the customers’ location, the item type and particular failure the item is experiencing... read more
The person who I dealt with (Raiwan) or whoever- was an idiot! The person asked for a TON of information and I gave the person 17 documents with EVERYTHING and I got an email back saying I didn’t follow the instructions! I said- yes I definitely did and what exactly am I missing? The person (Raiwan) could not tell me (huge secret!!!) worst customer service- EVER?
Business response:
Hello Reviewer3987913153, We are sorry for any inconvenience you experienced with your recent claim. SquareTrade does our best to make the claim process as hassle-free as possible. We strive to eliminate any issues that can delay the process before it affects our customers. We are sorry that this has not been your experience and we would like to see how we can further assist you. At this time, one of our specialists has reached out to you to address this matter and to provide additional support. Thank you, TS
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 37,006 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is open now. It will close at 11:00 p.m.