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Allstate Protection Plans / SquareTrade
About this business
The plan covers nothing. Not worth the dumb automated system.
Business response:
Hello Reviewer792528895, We are sorry to hear you are dissatisfied with your recent experience. SquareTrade offers two types of plans: Standard and Accidental. Our Standard plan covers mechanical and electrical malfunctions, while the Accidental plan includes accidental drops or liquid contact. In this case, the item was covered under our Standard Protection plan, which does not protect against physical damage. While SquareTrade does our best to assist all of our customers, we can only approve claims within the specification... read more
Because I didn't recognize the month I put in was the wrong month when it could have been easy corrected on their end they said they can't help me no more with future spring issues that is one of the most stupidest things I've ever heard anybody could have made that mistake even all state customer services can make that mistake
Business response:
Hello Runnine10, We are very sorry that you are unhappy with your recent claim experience. SquareTrade's goal is to provide a smooth claim experience and give our customers seamless and effective service. We offer different types of protection plans for a multitude of electronic and non-electronic products. We strive to provide our terms and conditions related to the item by sending your warranty contract via email and making it accessible on your online account. In the case of furniture, claims must be filed within thirty (... read more
I placed a call spoke with someone, I was asked to send a photo of the television and its box , I did what was required, however I haven’t received any response from the company.
Business response:
Hello Reviewer1747389974, We apologize for any dissatisfaction with your recent experience with us. SquareTrade protection plans are extended warranties designed to provide peace of mind by protecting against mechanical and electrical failures when the manufacturer's warranty has expired, or the manufacturer cannot assist during their warranty period. In the event the manufacturer does not provide service, SquareTrade can reevaluate the case to see how we can take care of the customer's issue. We reached out to you to discus... read more
the **** literally makes no sense i gotta go thru hella unnecessary just to get a refund on my controller when in reality i bought a warranty to get a compensated a controller when i returned this one !
Business response:
Hello Reviewer1425348958, We are sorry for any inconvenience you experienced with your recent claim. SquareTrade offers a variety of resolution options for our customers to ensure we meet their service needs. Our goal is to provide our customers with coverage throughout the life of the protection plan. Our resolution options are based on several factors, such as the type of item, the issue at hand and the item’s price. All these variables are taken into consideration when determining the most appropriate solution for our cus... read more
Replace broken screen on Ipad
It was a new process for us, so that's probably the biggest issue. However, I was helping my 86-year-old, nearly blind father-in-law, who never could have done this himself. His TV is everything, so we originally drove to Walmart only to be told to pack the TV back in the car and go home. Once home, it took two or three attempts to upload the receipt and get it approved. Once that happened, we had to call to follow up another two or three times. Then he got a replacement TV, when he could not wait for the process to be compl... read more
Business response:
Hello Joethecigarsmoker, We apologize for any frustration caused by your recent claim. SquareTrade does our best to provide expeditious and hassle-free service to all customers. We also do our best to ensure our specialists are providing accurate and friendly service. For TV claims, there are many teams that work together in order to provide a resolution. However, the process starts with an evaluation of the issue with one of our technical experts that takes place over the phone. While issues or delays may occur during the p... read more
The person leaving the message did not leave a contact name or number when she left the message to call them back
Business response:
Hello Reviewer150065623, We apologize for any dissatisfaction with your recent experience with us. SquareTrade does our best to provide expeditious and hassle-free service to our customers since our goal is to provide a smooth claim experience and eliminate any issues that can cause a delay. We want to ensure that you have the support you need during the claim process, either via phone or our chat feature. We are very sorry this has not been your experience. We reached out to you to discuss this and ensure the proper support... read more
I want my tv I protect not money
Business response:
Hello Reviewer52543465, We apologize for any dissatisfaction with your recent experience with us. SquareTrade always does our best to offer repair and replacement resolutions as our first priority, and a reimbursement is typically an option reserved for atypical situations. We have designed SquareTrade protection plans to cover our customers up to the amount spent on the item. The availability of the resolutions is based on several factors, such as the cost of the repair, the purchase amount of the device, whether we can sou... read more
I encountered an issue with a defective recliner loveseat, prompting multiple visits from service personnel in attempts to resolve the problem. Despite efforts, after the second service visit, Allstate determined the issue to be unsolvable and issued an e-gift card equivalent to the purchase price of the recliner. Upon requesting the credit to be issued back to the original credit card used for the purchase, Allstate instead transferred the funds onto a gift card without my consent. Despite my efforts to rectify the situatio... read more
Business response:
Hello Reviewer360126210, We are sorry for any inconvenience you experienced with your recent claim. SquareTrade does our best to offer flexible and suitable resolution options to meet our customers’ needs. Our goal is to be swift and efficient when carrying out claim resolutions. In any case that involves reimbursement, we find issuing the payment via an electronic gift card decreases the length of time a customer has to wait for their funds. Although a lot of customers favor this option due to the quick turnaround, others m... read more
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 37,007 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is open now. It will close at 11:00 p.m.