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Allstate Protection Plans / SquareTrade
About this business
Very much a hassle!! And I’m now on day 10 from when I first called to report problem and still have no TV in my living room working!
Business response:
Hello Reviewer25053788, We are sorry for any inconvenience you experienced with your recent claim. Squaretrade's goal is to provide customers with service that is both purposeful and seamless. Our TV claims process is designed to ensure we are providing the most appropriate resolution based on the situation. This is why we will request pictures/videos product information or provide supplementary troubleshooting steps for our customers to complete. We have found this can help customers avoid a claim altogether or help us dete... read more
I have received no phone. It has been over a week and I paid my portion of 25.00. Why is it taking so long and I called in once already and talked to both you and consumer cellular. You said it would be on the way and still no phone. Very disappointed.
Business response:
Hello Reviewer133607892, We apologize for any frustration caused by your recent claim. SquareTrade does our best to make the claim process as hassle-free as possible. We strive to eliminate any issues that can delay the process before it affects our customers. We are sorry that this has not been your experience and we would like to see how we can further assist you. At this time, one of our specialists has reached out to you to address this matter and to provide additional support. Thank you, TS
Rip off, RIP OFF RIP OFF......
Business response:
Hello Reviewer3884118452, We apologize for any dissatisfaction with your recent experience with us. SquareTrade does our best to provide expeditious and hassle-free service to our customers. For TV claims, we provide over-the-phone troubleshooting services to solve our customer's problems effectively. Not only does troubleshooting allow us to get an in-depth understanding of the issues plaguing the customer's device, but it can also lead to a simple on-the-spot fix that does not impact the customer's protection plan. There a... read more
I called Allstate to claim for a tablet that is not charging, but they send me with another company (Squarespace) and they told that I need to contact the manufacturer (Belkin), because the plan works after the warranty of the manufacturer expired, and Walmart said that is too late to claim a refund (more than 30 days) so, all of this is a scam-sound business. The sad part is that the tablet was a gift for a disabled 9-year old boy, who is suffering every day for the not working tablet.
Business response:
Hello Reviewer1778344940, We are sorry for any inconvenience you experienced with your recent claim. SquareTrade protection plans are extended warranties designed to provide peace of mind by protecting against mechanical and electrical failures when the manufacturer's warranty has expired, or the manufacturer cannot assist during their warranty period. In the event the manufacturer does not provide service, SquareTrade can reevaluate the case to see how we can take care of the issue. We appreciate you taking the time to revi... read more
Terrible first my receipt gets accepted. Then when I file the claim it gets denied this is ridiculous.
Business response:
Hello Reviewer3199234446, We apologize for any frustration surrounding your claim. SquareTrade does our best to provide a smooth claim experience and eliminate any issues that can cause a delay since we strive to provide an expeditious and hassle-free service, especially when our online portal is utilized. However, there are necessary actions customers must take to help us move their claims forward, such as submitting a proof of purchase. We require receipts to verify essential details that affect the protection plan, such a... read more
I didn't get the help from the table I bought everyone I talked to gave me running around
Business response:
Hello Reviewer279094132, We are sorry for any inconvenience you experienced with your recent claim. SquareTrade offers coverage for a wide variety of electrical and mechanical issues and, when the accidental plan is purchased, physical damage. However, our Terms & Conditions state that the item has to be fully functional at the time of purchase in order to qualify for coverage. While SquareTrade does our best to assist all of our customers, we can only approve claims within the specifications of our terms and conditions. At ... read more
I was given a choice to pick from two used Amazon replacement items that were not comparable to the item I bought the warranty for. I was asked to email my choice. I did respond with an explanation on why they were not comparable and how one would not even be possible to use due to disabilities. I even attached a used Amazon version of the exact item and it was within $6 of one one the options and still well under market value (I don't care if it's used). I followed up again. I have received no response at all. How to get ah... read more
Business response:
Hello Reviewer2170180932, We apologize for any frustration surrounding your claim. SquareTrade does our best to make the claim process as hassle-free as possible. We strive to eliminate any issues that can delay the process before it affects our customers. We are sorry that this has not been your experience and we would like to see how we can further assist you. At this time, one of our specialists has reached out to you to address this matter and to provide additional support. Thank you, TS
Still have the same problem of TV turning off randomly. Now the picture is freezing and turning off. Three time white screen and then turn off. Two time picture turn to black and white and turn off. How long will I have to suffer these problems. Not a good experience with insurance.
Business response:
Hello Reviewer2829969104, We apologize for any frustration caused by your recent claim. Squaretrade's goal is to provide customers with service that is both purposeful and seamless. Our TV claims process is designed to ensure we are providing the most appropriate resolution based on the situation. This is why we will request pictures, product information or provide supplementary troubleshooting steps for our customers to complete. We have found this can help customers avoid a claim altogether or help us determine the resolut... read more
The laptop we ordered was severely damaged in shipping and Allstate refunded our money.
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 37,007 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is open now. It will close at 11:00 p.m.