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Allstate Protection Plans / SquareTrade
About this business
At the beginning my daughter gave them the information that they requested and thought all was good but it wasn’t what they wanted so had to go to Costco store and get a receipt from them and emailed it to them and thought everything was good but they never answered back and after about 3 or 4 weeks I called them and they started going back to the very beginning and I stop them and told them I would be calling Costco and report them for causing my very frustration with dealing with Allstate so Costco made out a report and th... read more
Business response:
Hello Reviewer1479131080, We apologize for any frustration surrounding your claim. Squaretrade's goal is to provide customers with service that is both purposeful and seamless. Our TV claims process is designed to ensure we are providing the most appropriate resolution based on the situation. This is why we will request pictures, and product information or provide supplementary troubleshooting steps for our customers to complete. We have found this can help customers avoid a claim altogether or help us determine the resoluti... read more
Title says it all. No, I am finished (:
I sent off my “dead” Fitbit charge 5 for repair. It came back with a display, but that’s about all. It would not pair to my phone, and would not hold a charge. It still doesn’t work. I contacted Allstate and had a chat with a rep who was going to send me a label for a second repair. The label never came. Really disappointing.
Business response:
Hello Reviewer1876233157, We are very sorry to hear that you are unhappy with your recent claim experience. SquareTrade uses certified technicians to complete all repairs and we perform extensive diagnostic tests to confirm functionality before returning the equipment to the customer. We offer a service guarantee of the work done for a period of time after the mail-in repair, for any failures once the claim is completed. We are sorry the issue with your device is still not fully resolved. At this time, one of our specialists... read more
Complete receipt not accepted!
Business response:
Hello Herberterry, We apologize for any dissatisfaction with your recent experience with us. Squaretrade does our best to eliminate any issues that can cause a delay since we strive to provide an expeditious and hassle-free service. However, there are necessary actions customers must take to locate a protection plan in our system, such as submitting proof of purchase. Further, we need to check the warranty eligibility, as if the protection belongs to us. These are the essential steps in order to assist our customers in locat... read more
Please delete & remove. i was not aware it was being publicly posted
I need my refund, bought a furniture that it is falling apart and I bought the warranty and noone wants to approve my claim
Business response:
Hello gdiazaguilar, We are sorry for any inconvenience you experienced with your recent claim. SquareTrade does our best to provide efficient service for our customers anticipating their different needs. Our goal is to ensure that the claim process is clear, effective and seamless. SquareTrade works especially hard to make improvements to our website and mobile app that will provide our customers with quick and easy access. Although all claims can be started online, at times we may ask the customer to call in to confirm deta... read more
Canceling all my plans with this worthless, so-called "protection". Yeah they will payoff on a claim every so often; but it's a crime in their eyes if you try to file 2 claims on the same day. You become public enemy #1 and they pull out the heavy arsenal of intimidation to discourage you from filing a claim. It worked. I didn't pursue the 2nd claim. I canceled every plan I had purchased from Walmart and will never purchase another Allstate plan for any item that Walmart offers on their products. Save your Walmart receipt an... read more
Business response:
Hello H60FE, We apologize for any dissatisfaction with the consumer’s recent claim experience. SquareTrade does our best to provide expeditious and hassle-free service to our customers. Unfortunately, according to our terms and conditions, The item has to be in your possession to be able to file a claim. While SquareTrade does our best to assist all of our customers, we can only approve claims within the specifications of our coverage. Again, we genuinely apologize for any trouble the consumer experienced during the claim pr... read more
This is the biggest rip off ever... You have to pay up front and get reimbursed with a Walmart gift card You ****
Business response:
Hello Johnorbisongotshitonbyyou, We are sorry to hear you are dissatisfied with your recent experience. SquareTrade does our best to offer flexible and suitable resolution options to meet our customers’ needs. Our goal is to be swift and efficient when carrying out claim resolutions. In any case that involves reimbursement, we find issuing the payment via an electronic gift card decreases the length of time a customer has to wait for their funds. Although a lot of customers favor this option due to the quick turnaround, othe... read more
I bought a sofa at big lots. The first year it had to be repaired. A repairman would send out and great it was Repaired. The second year after cleaning under it. I found a large Spring about 7 inches long and again. A man was sent out, but it couldn't be repaired. So it was offered to be paid for in full. They said they would send me a check but instead I got 2 gift cards that can only be used at big lots. I was very upset by this and we'll never buy anything at that place again after I spend the five hundred dollars in gift... read more
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 37,007 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is open now. It will close at 11:00 p.m.