This profile has been claimed by the business owner or representative.
Allstate Protection Plans / SquareTrade
About this business
Sent product in - got refund for only purchase price & insurance not reimbursed. Very unsatisfied. I would've rather my item been sent back. It was lights that stopped working & a small wheel that had fallen off (deemed unrepairable). I would've gladly taken my item back- that option was not offered. It was just a gift card for purchase price, that was no longer available for that price.
Business response:
Hello Reviewer2462761456, We are sorry for any inconvenience you experienced with your recent claim. SquareTrade always does its best to offer repair and replacement resolutions as our first priority, and reimbursement is typically an option reserved for typical situations. We have designed SquareTrade protection plans to cover our customers up to the amount spent on the item. The availability of the resolutions is based on several factors, such as the cost of the repair, the purchase amount of the device, whether we can sou... read more
In one instance I was given a gift card that was not ready to access and in another instance I was told I was getting a check, which in still waiting for after two weeks. I purchased both my items from Amazon. You should be able to just add the funds to my Amazon account...
Mileage usage overstated. Was asked to give odometer readings month apart. Which I did. Didn't hear back. After additional month was told give another reading which I did. Finally after getting no response I called again. Only to be to it needed to be documented by an agent would take a picture of the odometer 60 days apart! I give up!
Not enough space here to tell my whole story. Allstate reimbursed product purchase price but only after ordering four parts which we left for me and are now useless since I no longer have the washing machine. Now I have to put brand new parts into a landfill.
I found the exact same coffee pot that I bought at the exact same store and your agent tried sending me two different coffee pots that were not even close to what I had and one of the options was a part to a water cooler or something like it was some strange part and then they tried getting me to sign a acceptance of a refund because they said they couldn't find the replacement even after I screenshotted and sent the link of my same coffee pot at the same store cheaper than what I paid they wanted me to accept an offer with ... read more
Business response:
Hello Reviewer3247883418, We apologize for any dissatisfaction with your recent experience with us. SquareTrade does our best to provide expeditious and hassle-free service to all customers. We do our best to offer repair and replacement resolutions as our first priority. If the customer is not satisfied with the replacement offered, SquareTrade can reevaluate the case and provide additional assistance. We reached out to you to address this matter and to provide additional support. Thank you, LS.
Never got my money for my wife’s lenses. Paid my deductible. Disappointed.
Business response:
Hello hpeanuts53, We are sorry for any inconvenience you experienced with your recent claim. SquareTrade does our best to provide our customers with efficient and effective resolutions since our goal is to eliminate any issues that can cause a delay. Our gift cards are processed electronically within one business day in order to ensure the customers receive their payment quickly. We apologize that this did not occur in this case. At this time, one of our specialists has reached out to you to address this matter and to provid... read more
Felt lied to about refund Gift card only good for your products What about my rug that I can no longer use.
Business response:
Hello Reviewer4058569963, We apologize for any dissatisfaction with your recent experience with us. SquareTrade does our best to provide a smooth claim experience and eliminate any issues that can cause a delay since we strive to provide an expeditious and hassle-free service. We give our specialists extensive training and coaching in order to ensure we provide courteous and knowledgeable claim assistance. We are sorry to hear this was not your experience. We reached out to you to discuss this and ensure the proper support i... read more
My daughter computer looked like it been through a tornado and when we got ut back it was unrecognizable, hood work in fixing it
We bought an airfryer couple months ago and suddenly stop to work. We really tought that having a protection plan was going to help us. Didn't got the replacement and pay an amount of money that didn't cover our first purshase.
Business response:
Hello Reviewer2142954822, We apologize for any frustration caused by your recent claim. SquareTrade always does our best to offer repair and replacement resolutions as our priority, and a reimbursement is typically an option reserved for typical situations. We have designed SquareTrade protection plans to cover our customers up to the amount spent on the item. The availability of the resolutions is based on several factors, such as the cost of the repair, the purchase amount of the device, whether we can source a comparable ... read more
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 37,006 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is open now. It will close at 11:00 p.m.